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Business Profile

Credit Union

Sunmark Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

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1 Customer Reviews

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  • Review from Alexis W

    1 star

    05/21/2024

    I bought a car from * *** * **** in Schenectady New York at the moment andtime Sun-mark Credit Union was my bank before I moved to Schenectady, New York from Albany New York, service was great Staff was great to work with for some reason when I moved to Schenectady New York it went bad. I got my car from *** **** in Schenectady New York. Then It was brought to my attention that I had a good bank and that I should ask for a $2000 loan just to save a couple of dollars the car was only $7000 so I put down $5000 while Sunmark only gave $2000 to the $5000 to make the $7000 while they added an extra thousand to the lone. After getting the loan from Karen, Karen Became very uneasy to deal with her tone/disposition begain to change. To top it off Karen never notified me of where my vehicle would be auctioned off when and where and by law it practically must but Karen was bitter about the situation so bitter that she added on extra fees to be mean while she sold the vehicle for the lowest price less then kbb only to show her authority. Every time I called to diffuse the situation, knowing with all the evidence that I have had from the lack of them, communicating with me to they kept telling me someone would call me about the vehicle but never received a call back just kept giving me the run around. While Karen was coercing people into saying she was not available I lost my job as well as my income while being falsely put in debt for $476, while we have not come to a resolution and can’t seem to come to a resolution because her boss for Tom M*** for some reason he’s refuses to write a report on his employee as if he’s taking her side with all the evidence I have he's still not trying to help at all. He’s refusing to grant my requested demands. This should not be legal and it should be illegal for people who work for the bank to be able to Tampa with customers information and credit history. I really feel like I’m being racially profiled

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