Complaints

• Initial Complaint

  10/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got a tattoo filled in by an employee (who was not an apprentice at the time of said tattoo) that was extremely damaging to my skin, causing severe scabbing. When confronted about the damage, the employee didn't want to hear it and started flipping out on me, even insulting the work of another artist. I brought this to the attention of his boss and his response that the situation had nothing to do with his shop where the session took place but that he would fix any of the tattoos the employee had done. I tried being understanding because I thought the situation was being taken care of. He did not once apologize for the employees behavior once during that conversation and when I sent him a photo of the tattoo I wanted fixed, he read the message immediately but did not respond. He had also said the employee would be fired and that I could come in later that week but he was demoted to apprentice instead. I would have been fine with coming in on a day that he was not working but the manager did not keep up with me on that information. I will definitely not be returning to this shop, especially since the manager's main defense about this situation is it's my fault because I've worked with the artist before, that it's not his responsibility to keep up with me because he "speaks with thousands of people a day" and that he eventually did apologize after quite a bit of back and forth. It's also pretty ridiculous that he's said me personally speaking on my experience in his shop with this artist and his lack of management (which was the only reason he chose to finally reach back out to me) is considered me "bashing" his shop. This entire situation and experience has been incredibly draining. I've never had an experience with a tattoo shop before, especially with the manager. The tattoo cost me $200 plus a $20 tip and I would like that money back. 

  Business response

  10/13/2022

  This young lady had gotten several tattoos from said artist. Her last tattoo in some spot did have some scabs being the placement she got the tattoo done. She and the owner had set up a time to come in for the touch. she reached out days later to talk about a different tattoo and was left on read so she got upset. After days gone by here and friends took to social media bashing and shaming my shop and other subcontractors. That itself caused problems for my business! Ever Artist is self-employed and have their own DBA.  She was applying a ********* cream to her tattoo for the aftercare which could have a big reason it healed the way it did. She will not receive a refund that ship has long sailed. all tattoos come with a one-year guarantee. the owner is taking legal action in this matter and wishes  to not be contacted by this person again.  

  Customer response

  10/14/2022

  Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  As you can see from the screenshots, the owner and I had never set up a time for me to come in. We also were not talking about a "touch up" day later either. Those messages were all in the same day the artist cursed me out. so again, yes, it was discussed but he did not respond with a date or time for me to come in. He's even admitting that he did not respond, which if you take it upon yourself to say you're going to do something, especially for an unhappy client who your employee cursed out, you should probably do your part as a responsible owner and try to keep up with it, not attempt to make them feel even worse for being dissatisfied. I spoke with another shop owner of over 15 years about the scabbing of the tattoo and he confirmed that it was the scabbing was 100% caused by the employee digging into my skin. This same artist also gave me the ********* cream he mentions, which is meant specifically for the aftercare of tattoos. I will attach a photo of that. I'm upset at the fact the manager seems to only want to take accountability when it works for him and he's literally grasping at every straw he can to say I'm responsible for what his employee did in his shop. Yes, I had gotten several tattoos before but there was never an issue this severe before and this artist has never decided to curse me out before. This is also not about several other tattoos I have gotten. We're focusing on this one particular incident.  Now, if we want to discuss the social media post, that issue should be with my friend but since he brought it up here, he should also bring up that fact that on that post, he had made several veiled and open threats (from his personal and tattoo page) ranging from legal to physical harm on myself and my friends boyfriend, accused me of being upset that I was sleeping with the mentioned employee and completely tried twisting the story into something that didn't happen. He entertained that post all weekend long, saying countless lies that he eventually ended up deleting. He also made a post directed towards me from his tattoo shop's ******** page and then proceeded to make one on his personal page (that is still up) where he again lied about the situation. I've attached key screenshots for that as well.  Honestly, if he finally makes this legal and this isn't ANOTHER threat in an effort to scare me, that's great. I'm completely done with him thinking he can keep lying and threatening me.  Regards,  ***** ****** 

• Initial Complaint

  06/16/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I made a consultation with the business for a tattoo. After the consultation, the artist required a $100 deposit, which I provided in cash and was given a receipt. When I showed up for my appointment, I was told that the artist I was scheduled with no longer works for the establishment and I would have to contact her to receive my deposit back. I have not been able to contact the artist, and as the artist was employed by the establishment, I would like the establishment to refund the $100 deposit.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩