Home Brewing Supplies
Long Island HomebrewThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/22/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On April 3, 2022 I placed a large order for home brewing supplies ($840.13). I received part of the order but are still missing the two larger items on the order. A burner and a kettle ($538.99+tax) still have not been shipped. I have contacted the business 8 times between July 2022 and July 2023 about the missing product. I received emails replying to inquiries on 1/9/23, 3/6/23, and 4/24/23 - all promising to look into the order. The 4/24/23 email asked if I would be open to alternate product as a replacement. I replied same day and said I would be. Radio silence since. Because they have failed to ship the necessary parts, I have been unable to brew the two brew kits I ordered at the same time. Id like a refund of the two items never shipped and the two brew kits that I cannot brew. A total of $648.97+tax.Customer response
12/16/2023
Better Business Bureau:
At this time, I have not been contacted by Long Island Homebrew regarding complaint ID ********.
Sincerely,
*************************Initial Complaint
08/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered 3 Perlick Faucets - 690SS Stainless Steel (Flow Control w/ Push-Back ******* at a total cost of $287.72 that have not been delivered. The order was placed and paid for 4/4/23 and 4/5/23 respectively. Last contact from vender was 5/31/23 at which time they indicated the item is still not available from their distributer. They also indicated they would update me ASAP as to updated date for this product. I have not heard back from them since. They have not responded to request for items or refund that were made July 6, 17, 22, and 29. At this point I would be satisfied with a refund.Customer response
08/31/2023
Better Business Bureau:
At this time, I have not been contacted by Long Island Homebrew regarding complaint ID ********.
Sincerely,
*******************Initial Complaint
07/19/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered on 5/24 (#I*******). Same as every other complaint here. No contact, no delivery.I would like the bladder replacement for the press.It seems that instead of watching their own communication process, Long Island Home Brewing waits for BBB complaints and then acts on them promptly. Seems to be a very strange business model.Business response
07/20/2023
I appreciate your inquiry and would like to assure you that I am here to assist you. I will gladly look into the matter you raised. The parts you are referring to are special order items that we import from overseas. According to our records, they should have been replenished by now. To provide you with an accurate update, I will contact the relevant department and inquire about the expected shipping date. Rest assured, I will promptly update you with the information as soon as I receive it.Customer response
07/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
**************
Initial Complaint
04/20/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Ordered a beer tap faucet on 4/10. Item was in stock and I paid $102.52. Item has not been shipped and seller responded to say item was not in stock. Offers to make a refund but it has not happened. Seller takes two days on average to respond to emails. Phone calls go to a ****** voice account.Seller is also illegally charging ******** tax on all sales. He charged me ****% tax on my purchase, I am from ******** and sales tax is 6% here.Several reviews on ****** show that this is common practice for this vendor and does not ever ship items ordered. My fault for not checking there first. I wish places like this could be put out of business forever!Order: ********* Placed on 04/10/2023 15:42:39 Payment: Card via Stripe ReferenceProductUnit priceQuantityTotal price D1227 Perlick Faucet - 690SS Stainless Steel (Flow Control w/ Push-Back *******) $84.99 1 $84.99 Products $84.99 Discounts $0.00 Gift-wrapping $0.00 Shipping $10.20 Total Tax paid $7.33 Total paid $102.52Business response
04/20/2023
Thank you for your message regarding your recent order with our company. We are sorry to hear that you had a negative experience and that your order had to be cancelled. We understand that this may have caused you inconvenience and frustration, and we sincerely apologize for any inconvenience caused.
We can confirm that your order was cancelled as requested, and we have processed a refund back to the payment method you used. Please allow a few business days for the refund to appear in your account.
We also want to inform you that we are expecting these faucets to be back in stock in the coming weeks. If you would like to place a new order, we will be happy to assist you. We assure you that we will do everything possible to ensure that your next experience with us is a positive one.Please feel free to contact us if you have any further questions or concerns. We value your feedback and appreciate your business.
Thank you for bringing this matter to our attention.Initial Complaint
10/13/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a product from them (Kegerator wheels) and they charge my credit card and I have not received any item. It said when I ordered that I would recieve and email and that never happened. I have called multiple times, left messages and also emailed and tried to contact through their website contact all to no avail. I am filing fraud through the credit card company that was used. Thank goodness I screen shot the invoice before I closed out and have history on the computer or I would have had no way of knowing what I ordered.Business response
10/13/2022
Hello,
Thank you for reaching out. I'm very sorry to hear about your frustration. Although I do show this item as due back in stock next week, we've gone ahead and processed your request for order cancellation & refund.
Please allow ***** hrs for this to appear back on your card.
Do not hesitate to reach out with any further questions or concerns.
Regards,
*****
Customer response
10/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:While the refund is fine the fact that it took me going this far and several weeks of trying to reach them for them to come back to me that the item was out of stock and will be due in is bull. I want a bad review posted so that no one else uses this business and has to go down this road like I did.
*****
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************
Initial Complaint
06/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 05/28/2022 we paid this company $1962.59 for their product and paid for shipping. I received a confirmation email of accepted payment with an invoice number:#I********After that there has been no form of contact, I have called, emailed, used their website message system and received nothing in return. It has now been 13 days. I have looked into transactions with other customers and they received the same issue. This company is a fraud, they take payments, then stop communication hoping people forget about the money.Business response
06/13/2022
Thank you for reaching out. We have followed up with the customer to see how they'd like to proceed. One email they sent last week was not received, as it was flagged as spam. We've since fixed that with this sender, and replied via email.
The model which they ordered is currently out of stock, and on order with our distributor. If they'd prefer to cancel, and receive a refund we'd be happy to help with that. If they'd like to know which models are on hand which are comparable to size and features, I'd be happy to help them with that as well.
As soon as we hear back to the email we sent to the customer which I have attached, we will proceed with their request.
Initial Complaint
05/26/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Placed an order with this company and did not receive any product. Zero success in my ability to contact them, they have a number that is screened and goes right to a voice messaging system. They also don't check/reply to their emails.Business response
05/26/2022
Hello,
Thank you for reaching out. Below is the email we had sent over earlier this afternoon. If the customer would prefer to cancel her order instead of wait for the item to come off of back order, we will go ahead and cancel her order right away, and credit the order accordingly.
Please do not hesitate to reach out with any additional questions or concerns.
Initial Complaint
03/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased 3 bulkhead fittings from Long Island Homebrew 19 days ago. It took 12 days to get a reply as to why it had not been shipped. They replied that it was an item that was on backorder, even though there was no indication of that on the website when I placed the order on 3/2/22. The reply stated they would have the tracking by the end of that week, meaning around 3/18/22. When 3/18 came I emailed them asking for the tracking and they stated that they would have it by the end of the weekend. Now we're in a new week and nothing has happened. The service is terrible and I'm down $107. Still no reply and I just found a reddit sub that states that this is not the first time this company does this to people.Business response
03/21/2022
Hello, and thank you for reaching out. As mentioned to the customer this item is due back in stock this week. Upon his request the order has been canceled, refunded, and confirmed. Please see attached.
The transaction "Credit" was successful. (Transaction ID :************
If there are any other questions, we'd be happy to help. We also offered to reach back out when the item comes back on hand this week.
In any event, we are very sorry for the unexpected delay in this part. And would be happy to further assist if the customer had any additional concerns.Regards,
*****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
10 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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