Reviews
9 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Manuel P
1 star07/22/2024
My company ordered a 6.6L long block from this company. the customer service was unprofessional, then we got an engine with broken gap adjuster bolts and bent pushrods. That indicates the negligence of the person in charge. they need to hire a professional Mechanic for this job. hope we can get our refund!U.S. Engine Production, Inc. Response
07/23/2024
We are sorry that you had a bad experience with the freight carrier unfortunately we have no control on how the freight carrier handles the freight. we would still like to do business and offer you a replacement with an extremely quick turn around time. If you have any questions please contact us so we can help you further.Review from Rodney G
5 stars05/17/2024
The best engines. Great care is taken when rebuilding. Engine looks new inside and out.Review from Tim W
1 star01/30/2024
Do not buy an engine from this company! I purchased a 6.4l first one didnt last 4 months, second one was worse that first one, tried to get my money back, they refused, I filed lawsuit in Adams county **** were I am from, in there fine print if you want to *** this company it has to be filed in ******** , judge told me Id have to file there, I already lost ******. Could not afford a lawyer in ********. They use ***** made parts or reuse old ones s month talking losing *****. Dont buy from this companyU.S. Engine Production, Inc. Response
01/31/2024
I am sorry that you had a bad experience with our company. we strive to see only happy customers. our company strictly remanufactures engines, which means we take a core (used engine) and swap new components. the heads and block stay original the parts on the cylinder head and inside the block (Cam/Main/Rod Bearings, Piston Rings, Pistons) are all new. if you need any assistance with warranty please contact us right away with your order numberReview from BRANDON C
1 star10/20/2023
Customer #**** Harp **************** Installed re-manned LMM Duramax engine from *** Engine Production. after all that work "installed by at dealership" and now there are Metal shaving all through thorough the re-manned engine! witch has failed with just over the one year 1 warranty with with very little use, ***** miles miles at best. needles to say i just waisted over $10,000 and so much of my time. Don't let this happen to you..*******U.S. Engine Production, Inc. Response
10/23/2023
Hello we are very sorry to hear that after 2 years you are finding metal shavings in the engine. This is a first we are hearing about this. Even though you are about 2 years past your warranty we would've tried to help you out as much as we can. Please don't hesitate to contact us if you need any technical help.Review from Carl B
1 star12/07/2022
My shop ordered and installed one of their remanufactured 6.5 diesel engines in my 93 ***** one ton dually. The motor lasted **** miles and threw a rod going at normal hiway speed with no warning. They took 3 months to get a warranted motor to my shop to replace the broken motor. The second "warranted" motor lasted less tha n 20 miles before it threw the same rod at the same location as the first motor. The company refused to pay to have the motors replacement and when the shop requested our money back they only want to pay back 1/3 of the original cost.Do yourself a favor and stay away from doing any business with this company - they are liars and do not stand behind their product. Another unhappy dissatisfies customer.U.S. Engine Production, Inc. Response
04/21/2023
we apologize for having a bad experience with us. we do stand behind our product because we have sent you a replacement. all our 6.5L get dyno tested before being shipped out to any customer. we would be glad to still help out just call in to the office.U.S. Engine Production, Inc. Response
04/21/2023
we apologize for having a bad experience with us. we do stand behind our product because we have sent you a replacement. all our 6.5L get dyno tested before being shipped out to any customer. we would be glad to still help out just call in to the office.Review from WAYNE S
1 star11/10/2022
I am waiting on my refund of $5582, because they never told me that the engine had to be built,I emailed ***** several times at no time did he ever mention they did not have a engine ready to be ship, and he is rude, so I ASK for a refund and ***** sent me a email showing that he refunded my money, when i called my bank they told me that the merchant is the one that has a hold on the money, this has to be criminal, i called to speak to the accounting department and ***** answer the phone and say they pulled the money from his account so he is not holding up the refund, But the bank say that is not true, This company has deceptive business practice to defraud the public. And now i see that ***** has done this before sending a email that he refunded the money but never release it, New York state needs to look at this company and protect the consumer from this rip-offs . They never gave me a product but will not refund my money, bewareReview from Tim S
1 star10/14/2022
WARNING! DANGER!! RUN away NOW!! Do NOT do business with these thieves!!! They are liars, professional agitators and pirates of the internet. I purchased a 6.4L Long block from US Engine Production, *** aka You **** Engine Production for $8500 ($1400 which was held for core replacement). Total paid to * **** was $7100 plus a perfectly good engine notwithstanding one cracked piston. I drove the truck every day pulling equipment and drove it to the professional diesel mechanic who did the work. The mechanic called me on the phone after the engine installation and cranked the truck for me to hear the engine knocking. Mechanic shop had head Ford mechanic come and assess the knock and the conclusion was a faulty motor. * **** lied and told me they would warranty and pay for reinstallation of motor after they received motor and inspected it. (Keep in mind they sent courier of their choice and made all arrangements to pick up the motor.) The story gets too long to detail (I have 100s of pages of documentation, phone calls and emails) but the end result is they said the engine overheated and was also damaged so bad in shipping that they couldnt do a formal analysis. Their offer is to refund $5,015 (which is the cost minus restocking fee which is USUALLY 25% but they gave us a good deal and only charged 15%). They have my engine and my $7,100! But this refund is only available if I sign a paper saying I will take off any bad reviews I have posted and agree not to post any negative reviews or *** their company. As of now, I have $8,000 in the install and removal of their faulty engine, $7,100 in the cost of faulty engine, an estimated $5000+ in other new parts (oil coolers, injectors, etc.) and NO ENGINE at all, a dismantled truck once worth $35k+, now worthless. I am NOT taking the hush money refund. I am going to do my best to give them $50,000 worth of free advertisement! Welcome to US Engine Productions aka. ****** ****** ************ Den of Thieves-SNAKE PIT! RUNReview from Cheyne K
5 stars06/28/2022
**************** from ****** was great answered all my questions told me it'll be about 2 to 3 weeks till I get my 6.6 duramax we will see how it goes I'm kinda scared now with all these negative reviews!!!! Definitely feel like I should've read these before I spent **** with core charge.... my God I hope and pray I get a good motor and a quick deliveryReview from George B
1 star02/16/2022
I called for a quote on a long block. ***** was the most rude, arrogant, person.I've been in the trucking industry for 32 years and deal with hundreds of customers service representative's. ***** is at the bottom of the barrel.I wound up spending $800 more, elsewhere on the long block that I needed.But you know what, the customer service was GREAT!Oh by the way this is only the 2nd time in 32 years I wrote a negative review.
Customer Review Rating
Average of 9 Customer Reviews
Contact Information
200 Bangor Street
Lindenhurst, NY 11757-3644
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