Business Profile
Furniture Stores
Raymour & FlaniganHeadquarters
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Complaints
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Complaint Details
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Initial Complaint
02/06/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
- I schedule an appointment for January 22nd with Raymour Flanigan (RF). Tell them that I need to have my couch stuff with foam to improve the “sagging” that has occurred, - on 1/22/25 the repair technician shows up with no foam just to check out the couch. He says it is repairable and has to order the foam. - later that day I get a call from RF and they say the couch is not repairable. - since the repair technical called me to inform me of when he was arriving, I had his telephone number. I double checked with him, again asking him if the couch is repairable. He says definitely yes. - I keep calling RF as well as asking them on their ******** page about why no one is repairing the couch. I did get one short call from someone (approx late January ‘25) say he would “look into it”. Have been ghosted since. Absolutely no follow up from RFBusiness response
02/11/2025
Good afternoon,We attempted to contact our customer. The customer had already paid for the service; however, it was unclear what specific concerns he had. When the EFT arrived at his residence, he acknowledged that the seats exhibited normal wear and that the armrest could not be repaired as it was attached. Additionally, the furniture pieces were from 2016.As no further action could be taken, we issued a refund for the service fee.We will follow up once the customer reaches out again.Thank you,Raymour & FlaniganBusiness response
02/12/2025
Good afternoon,
Our leadership team spoke to our customer to setup another service and waived all fees.
Thank you,
Raymour & Flanigan
Customer response
02/13/2025
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, providing they keep to their word by showing up and do the repair. I do have it scheduled for 2/25/25. Is there a way to keep this open until then? Regards, **** *****Initial Complaint
02/05/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
I overpaid Raymour and Flanigan on 12/24/24 in the amount of 1529.00 i have made 3 attempts to get a refund they said they mailed out a check then stop payment on there check was made 1/22. it’s now 2/5 and they told me they have no answersBusiness response
02/05/2025
Good afternoon,The paperwork provided looks to be a ** financing statement. If this overpayment was made to ** Bank our customer would need to contact them at **** *** ****.Please let us know if may further assist.Thank you,Raymour & FlaniganInitial Complaint
02/03/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On December 27, I contacted Raymour and Flanigan regarding setting me up a in home furniture repair (have a valid furniture repair warranty) on my wife mobile work desk(it’s been repaired four times) bedroom dresser and nite stand lights keep popping on and off on its own and leather movie couch unit won’t charge my cellphone or labtop and since -2/27/24, I called the local jenkintown store and first talked to CNicholas and I sent him emails which included pictures of furniture and I contacted Mrs Nancy over at the repair center and I’ve left over fifteen voicemails messages and to my surprise no no answers that service line- its not customer oriented or a workable number to the customers- it’s extremely frustrating that I’ve been trying to get service over five weeks now. I personally visited the jenkintown pa store and talked to her and smiled her the details and again Nancy has not contacted me. I also sent her two emails and she did set me up a line and I made two appointments for February 4, 2025 and to my surprise Nancy canceled the inhome service calls- I was so frustrated at this point that these people lack basic problem solving skills. . On last Thursday eveving, I called the jenkintown pa store and talked to the evening manager (###-###-####) and she could not receive my email so we communicated by way of her cellphone and I sent her pictures of the furniture that needed to be serviced/repaired and to my surprise Nancy called me and stated she needed additional pictures- I’m really confused because I had my dresser light unit replaced for the same problem and they came out and fixed it with no problem. I just don’t understand why a large conglomerate can’t get their acts together because it should not have taken five weeks and counting to added these customers concerns. Very unhappy customer!!!Business response
02/04/2025
Good afternoon,Our customer has a service this weekend. Hopefully we will be able to address all of his concerns at that time.Thank you,Raymour & FlaniganInitial Complaint
01/30/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a sectional from raymour & flanigan & bought the platinum protection plan with it that covers rips, tears & stains, Within 2 months of getting the couch it tore in more then one spot. After months of fighting with them they are denying the warranty claim saying the couch was “chewed” this couch was not chewed. The tears right on both corners of the bottom of the recliner. Clearly the result of opening & closing it & it catching on the metal due to poor design. They are just trying to find anyway out of replacing the couch like they should be doing. I now know longer even want the couch due to their poor business practices. I paid $2,411.38 for this couch, if they are not will the replace it they need to refund me. There is also one additional tear, I do not know the cause of it but it is not due to pets like they are desperately trying to claim to get away with ripping off a customer for a lot of money.Business response
01/30/2025
Good afternoon,Our leadership team has reached out to our customer and offered a platinum reselect at their local showroom.Thank youRaymour & FlaniganInitial Complaint
01/27/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a sectional, one part of the sectional is broken and won't recline properly and is pulling apart from the rest of the furniture, another part of the recliner is ripping. They have attempted in pass to fix furniture and weren't successful, I want it fixed correctly or exchange for a new furniture.Business response
01/29/2025
Good afternoon,Our leadership team reached out to our customer and offered a reselection under their platinum plan.Thank you,Raymour & FlaniganCustomer response
01/29/2025
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ****** *****Initial Complaint
01/26/2025
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Original order was not delivered. The payment was refunded. I Reordered the mattress and was promised free sheets and free mattress cover. Mattress was delivered but the sheets and mattress cover was not provided. I would like the free queen size sheets and and queen size 11in. mattress cover.Business response
01/30/2025
Good afternoon,We have contacted our customer and apologized for the experience. We are mailing her a $250 gift card to use toward her new purchase.Thank youRaymour & FlaniganBusiness response
02/06/2025
Good afternoon,We let our customer know the gift card will be coming through the mail and will take 7-10 business days to arrive.Thank you,Raymour & FlaniganCustomer response
02/06/2025
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ****** *********Initial Complaint
01/24/2025
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On December 8 2024 my girlfriend and i purchased a livingroom set of 3 pcs they try to deliver me used and defected sofa and loveseat missing pcs too. after 2 attempts of delivering bad furniture, I decided to return everything and ask for full refund and the store manager agreed to it because they failed to deliver new furniture like they should but they still owe my girlfriend $159.52 I called several times the West Hartford CT store where I made the purchase from and they keep avoiding me. I have all the proof of all the transactions and refunds and they still not calling me back with an answer about the money. I also reached out to Raymour &Flanigan Headquarters in Liverpool NY but that got me nowhere.Business response
01/28/2025
Good Afternoon,We apologize for the delay. The $159.51 was refunded back to the original card on January 23rd.Thank youRaymour & FlaniganInitial Complaint
01/21/2025
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
i purchase living room set bedroom set from raymor flanigan they deliver to my house k bedroom headboard scratches so many chip spot i spoke to Managers so many times i send pictures they’re changing my bedroom for resolection the sofa the back cone out and the button you press are all in place i send pictures first time to shania i send again then spoke to (Les) Ifalchook i send him photos again i told him i send pictures previous to Shania she told Les photos were deleted i resend them to Shania Les so many times i did not get one e mail or call. ack i call Raymor to speak to a manager they leave me on hold they hang up on me today i call again spoke to George Manager on duty still waiting for his call i had to call him back while they deliver my sofa they also broke screen door button piece photovwere send Alfred Manager i call him he answer he calls immediately Les i call send e mail i’ve one week still waiting for him to get back to me poor quality Furniture buttoBusiness response
01/22/2025
Good afternoon,Our customer has reselected in the showroom. We will have a leader reach out with an update on her new purchase.Thank you,Raymour & FlaniganInitial Complaint
01/18/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
mattress is poor quality, bought 6-2023 . ****** **** Extra Firm. They were called twice to our home and they state it has a 10 yr warranty. We are experiencing neck and back issues from sleeping on this mattress. Aren't you suppose to wake up rested? we wake up tired becuse we feel like we are falling out of bedBusiness response
01/22/2025
Good afternoon,
Our leadership team called and left a message for our customer to assist.
Thank you
Raymour & Flanigan
Initial Complaint
01/16/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
When i came to the store last year, i was looking for a leather couch. The salesman, Greg showed me a couch which i liked, and i asked him if it was 100% leather and he said yes. After only one year, the seams are fading, and i was so disappointed, and shocked that this could happen so quickly. A GOOD LEATHER COUCH SHOULD LAST AT LEAST TWENTY YEARS. I called customer service, and the technician came to see the couch and told me the parts that are fading are not leather, they're fabric. He has it documented. I called the store three times , and Lynn whose the manager of costumer service told me she will get back to me, i was waiting three days, she did not get back to me, and i called back again, and she said its not up to her to decide what to do.(then she shouldn't be a manager). Lynn told me on the phone its faux leather, so i was lied to from the beginning when i was told it was 100% leather. I am requesting a full refund, which is documented on the stores computer, as well as the platinum warranty fee.Business response
01/17/2025
Good afternoon,
Our leadership team spoke to our customer. We will be picking up the items on 1/24 and issuing a refund.
Thank you,
Raymour & Flanigan
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Customer Complaints Summary
836 total complaints in the last 3 years.
246 complaints closed in the last 12 months.
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