Reviews

Very pleased with the customer service in regards to booking and finding the best deal. I was booking in the last minute sort of, the website which I used to find the best deal got me to Hop2. When I was on Hop2 website the pop-up message said if I talk to the customer care representative I would get even better deals. I had heard of similar thing from a different provider so I took my chance and call the number and got connected to one of the best customer representative, his name is **********. He just got it right away what I was looking for and even tried different options even before me asking him. Found the best deal for us. He was very patient, knowledgeable and committed. These are very hardly to find qualities in a customer representative. I highly recommend ********** to anyone and he will be my go to person from now for any of my travel bookings. Thank you so much ********** for your help, I truly appreciate it. You made the customer service experience very sweet I hope all the customer service folks were like you.

Here's my HOP2 story:2022 June, I paid HOP2 $4594 for a flight itinerary from ******* (***) to ***** (PER), short flight ***-to-*** (***********) and Business Class on ********* Airlines from *** to PER.HOP2 bookings were flaky before my travel, they had me fly ***-to-***, go back in time ninety minutes, and then fly ***-to-*** on the same flight again, so I was already suspicious of their planning ability. They were hard to contact about that confusing booking issue.2023 April 15, day of departure, I got as far as *** and found my *********-Airlines flights were not booked at all, the six-character passenger name record (PNR) was not real.HOP2 lied and said my flight was canceled, but it was clearly there on ********* Airlines web page, but now it was $12521 for the same seat I already paid for ten months earlier.They did not help me get those seats on ********* Airlines but started offering me other itineraries. After the ***-to-***-twice s**** up I didn't have much faith in their alternative plans and I wanted the seats I bought on ********* Airlines.I found a lower class of service, "Premium Economy," on QANTAS for $8738 and got to *****.I believe HOP2 should pay me the $12521 it would have cost to buy the seats I already paid for. They "forgot" to buy my tickets, they lied about flights being canceled, ********* Airlines was flying and had the seats available. I bought a lower grade of service than I paid them for last year but I should be compensated for the cost of the tickets they should have paid for right then and there on 2023 April 15. I sat there in the *** terminal watching my flight with empty seats in Business Class flying away. Shame on them.Mastercard was twice useless here, once, because they would give me back the original $4594 at best and, again, because they wouldn't do anything more than sixty days after purchase.

Horrible. When my Westjet flight was cancelled, then moved out by 48 hours I could not travel then. Called to ask for a credit. Was told HOP2 couldn't help and to call Westjet. Westjet told me I had to apply through HOP2. HOP2 claimed that because my ticket was 'non-refunable' I was not entitled to a credit on a flight that was cancelled and moved to a different day. Then they sent me a confirmation that my issue was RESOLVED. That experience cost me $1,200. Never again.