Perfume
MaxAroma.comThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
11/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On October 14, 2024 I placed an order for $179.10 with Maxaroma and I was supposed to receive 5 cologne samples with my order. I only received 4 samples and when I contacted the business to resolve the issue I was told it was a problem from the manufacturer and offered 10% off on my next order for my inconvenience. I did not place my order with the manufacturer so I don't understand how that relates to my problem with Maxaroma not honoring the offer for the order I placed with Maxaroma. The 10% off offer is a least we can do compensation since I can receive 10% off and sometimes more by using a coupon code from one of the fragrance influencers they pay to promote ordering from the ******** website. I would like Maxaroma to send me the 5th sample as promised and since the other 4 were **************** samples the 5th should be of equal or greater quality. I have attached a copy of the original invoice from my order showing the offer and a copy of the email I received from Maxaroma after I made them aware of the error.Customer response
11/29/2024
Better Business Bureau:
At this time, I have not been contacted by MaxAroma.com regarding complaint ID ********.
Sincerely,
********* *****Initial Complaint
10/28/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
MAXAROMA SENT UNSOLICITED AND UNORDERED MERCHANDISE/ITEMS TO RECIPIENTS ADDRESS, IS DEMANIDING PAYMENT OR RETURN FOR THINGS NOT REQUESTED AND RECEIPTS REPLECT THAT. UNDER STATE AND FEDERAL LAW WHEN A RECIPIENT RECEIVES AT THEIR ADDRESS UNSOLICITED AND OR UNORDERED ITEMS, THE CONSUMER IS ENTITLED TO WHATEVER IS IN THE PACKAGING/SHIPMENT AND IT IS ILLEGAL FOR THE BUSINESS TO DEMAND PAYMENT OR ACTION, ACCORDING TO THE ************************ (***)Customer response
11/22/2024
Better Business Bureau:
At this time, I have not been contacted by MaxAroma.com regarding complaint ID ********.
Sincerely,
***** ******Initial Complaint
09/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In April 2024 I ordered a bottle of Baccarat Rouge 540. I noticed I ordered the wrong items so decided to return. In May I sent the item back to merchant NEVER opened. Tracking shows they received merchandise and never refunded me nor responded to any of my correspondence. They are a FRAUD. Order #********* Tracking #********************** Return tracking #****************** proof of correspondence to merchant attached as well.Initial Complaint
04/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On December 27, 2023, I made two purchases (Orders # ******** and ********). I was supposed to receive $30 if store credit with my purchase. They failed to do so. After following up for months, I continue to receive a very dismissive response stating my request is under review.Customer response
05/19/2024
Better Business Bureau:
At this time, I have not been contacted by MaxAroma.com regarding complaint ID ********.
Sincerely,
***************************************Initial Complaint
07/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased MasterCard prepaid gift card on 7/05/23 from Walmart,on 7/08/23 a company called maxroma.com took the $100 dollars I put on the card with no order from **** am 57 years old I don't order perfume,it's just plain theft.The best I can tell this happens a lot from the complaints on your bbb website,you need to shut this company down.My $100 dollars doesn't mean much to you but it does to me I guess your playing under ******* rules and the poor people don't matter. If anyone actually reads these thanks for your time!!! The card # is ******************* security # is *** card expires 01/32Initial Complaint
05/23/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
4/27/2023 one was for ******- order number ******** one was for *************** perfumes- per refund policy as long as its not used and you haven't returned more than two times then you get full refund. also states you can spray one or two times still except refund in original package company says perfumes were significantly used, only one spray per perfume had been done and they took 57 dollar restock fee. Also by mistake in my return I sent a perfume that didn't belong to them, I asked that they return the perfume, they made me pay nine dollar label and removed it from its original packaging. Now this product can not be returned to vender and i cannot get my 105 dollars back. all they offered was a 9 dollar refund. so I asked for refund of restock as they are not telling the truth of usage and i asked for the box and bag they received the wrong perfume to be returned they have denied me this. in chat the guy also stated that if the amount of money returned is high they charge a restock fee, it does not state that in the refund policy which is why i know they are lying about usage.Initial Complaint
05/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased UP8717774840061Nasomatto Black Afgano Unisex perfume ******* de ****** 1 oz 30 ml Spray on 10/24/2021. Thank you for your order from www.MaxAroma.com! We wanted to let you know that your order (#********) was shipped via ****** ***** 2Day on 10/27/2021. Within the past month the spring in the nozzle came apart inside the bottle rendering it useless. The bottle was half full and does not spray. The cap does not unscrew. I contacted ********* and they told me that the perfume was more that likely counterfeit and that I should request a refund. I do feel that it is genuine. They also told that ******** was not an authorized dealer for their products. I contact ******** on two occasional and did not get a response.Initial Complaint
02/16/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
******** order# ********, Order date: 2/8/23, Product ************* Absolutely Blooming perfume, 1.7 oz. Order total: $91.92, item arrived leaking, defective. Full refund demanded.Business response
02/23/2023
Hello,
Thank you for bringing this up to our attention.
Our sincere apologies for the condition in which you received your product.According to our records, there's no formal complaint about this incident being reported to our agents. However, we do emphasize the importance of communicating any issues that you may encounter with your order by sending us an email, chat, or phone call. There's an automatic response from our chat bot which guided you on how to handle this issue, then again, if that was not appropriate we would have loved to hear from you about this issue.
Please keep in mind that we're still on time to send this item back for a replacement or refund back to the original form of payment. We cannot issue a refund until we recieve the original merchandise that was sent in the first place.
Here's how to send us a return request:
If you placed an order as a member, please log in to your account, then:
- Go to your profile > Find your order > find the item to be returned > Return Item > Select your reason for the return > Submit.
If you purchased as a guest, please go to the following link and fill out all the necessary information.
***************************************************
Once your return request gets approved, we will send you a prepaid return label with details about your return. Please read the instructions carefully to avoid any confusion.
Should you have any further questions, please send us a new email to *************************************
Kind regards,
******** ************* TeamCustomer response
02/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
The product was in such bad condition I had to dispose to it. I want my full refund, as requested.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************************
Business response
02/28/2023
Hello,
We understand your concern, after reviewing this case, we came to a conclusion to issue a refund for this product. One of our representatives will get in contact with you with more details about this decision.
Please let us know if there's anything we could do for you by sending us an email to *************************************.
Have a great dayCustomer response
03/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************************
Initial Complaint
01/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My 11 year old son received a $100 prepaid Mastercard on 12/31/22 for his birthday to buy games for his gaming PC. We saved the card information on his computer so that he could use it to buy games. While he was playing one of his games on 12/31/22 an advertisement popped up for ********. He accidently clicked it the immediately closed the page. The next day we brought him to the store so he could use his card to buy himself a few dinosaurs. The card only had $2.01 left on it. He had only spent $17 on a game the day before. After we returned home I logged into the card account and there was a charge from ******** for $80.00 that went through on 01/01/23. He never signed up for anything as we immediately checked his computer to see if he did. I have yet to receive any response from ******** and this charge was most definitely fraudulent.Business response
02/23/2023
Hello,
Thank you for bringing this up to our attention.
Please note that we use a third party company called Stripe which handles all of our credit/debit/gift card transactions. Stripe will let us know if a transaction is safe and once we get the approval, we proceed to provide our service/product. In the case that this was an authorized transaction, we will need from you to send us as much information as possible regarding the transaction itself (e.g.: Last four digits of the card that was used, final amount and date). Also, keep in mind that if we have processed the order already, we cannot issue a refund since we do not have the physical product in our possession.
The best way to solve this issue would be to start a dispute with your debit/gift card provider, once the dispute has been initiated, we will reply with all the information we may have regarding this transaction ONLY to your financial institution.
Please let us know if you need further assistance by sending us an email to *************************************.
Have a great day!
******** ************* TeamCustomer response
02/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************************
Initial Complaint
01/03/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On December 26th I had activated a Mastercard gift/debit card to only find out within minutes my card got drained with ******** as the company who got the money.I hadn't heard of this company before and now I'd never use them,no1 there gave any concern.i truly felt like they do this ****** often jus by the way I was spoke to,I wouldn't recommend to any1,I just hope the card company gets my money back,100 bucks may not b lot to most ppl but it's my water bill and fuel money fo a weekBusiness response
02/23/2023
Hello,
Thank you for bringing this up to our attention.
Please note that we use a third party company called Stripe which handles all of our credit/debit/gift card transactions. Stripe will let us know if a transaction is safe and once we get the approval, we proceed to provide our service/product. In the case that this was an authorized transaction, we will need from you to send us as much information as possible regarding the transaction itself (e.g.: Last four digits of the card that was used, final amount and date). Also, keep in mind that if we have processed the order already, we cannot issue a refund since we do not have the physical product in our possession.
The best way to solve this issue would be to start a dispute with your debit/gift card provider, once the dispute has been initiated, we will reply with all the information we may have regarding this transaction ONLY to your financial institution.
Please let us know if you need further assistance by sending us an email to *************************************.
Have a great day!
******** ************* TeamCustomer response
03/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:No it hasn't been dealt with,said it could take till may,I got screwed over again on a card so no it hasn't had a resolution
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************
Business response
03/14/2023
Hello,
Thank you for following up.
Once again, we cannot investigate about a payment if you cannot provide us with details about the transaction itself. There's no records from your part in our data base (based on your email) about this complaint or you providing any details about the transaction (last four digits of the card used, exact amount, date).
Please note that every single order that we process must be verified for its authenticity by a third party company, moreover, whomever made this transaction agreed to our Security Policy.
*******************************************************
The best course of action in this case would be to open a dispute for this transaction. If it is linked to us, we will respond to the dispute itself.
We hope you enjoy the rest of the day.
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Customer Complaints Summary
17 total complaints in the last 3 years.
7 complaints closed in the last 12 months.
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