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          Business Profile

          Bankruptcy Attorney

          Virtue Law Group

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            05/14/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            On March 5th, 2024 Virtue Law Group took $300.75 out of my bank. They were to wait to do this when they started my Debt Consolation. They never did do that so I called them and told them that I wanted to cancel using them and to please give me a refund of the $300.75. To this date of May 13th, 2024 I have not received my money back.I am very disappointed with this company and the other one of Mission Credit that I first spoke with. They always had an excuse of some kind every time I called them.I want them to pay me back the money they took or I am thinking of suing them for breach of service.I want others to know that this is not a good company to go through for Debt Consolidation.

            Business response

            05/14/2024

            Dear *************************,
            We sincerely apologize for any inconvenience you *** have experienced regarding the processing of your payment and subsequent refund request. We understand the importance of clear communication and adherence to our ************* Agreement, and we regret any confusion that *** have arisen.

            Upon reviewing your account, we confirm that the payment of $300.75 was processed in accordance with the terms outlined in the ************* Agreement that you signed. As stipulated in the agreement, any request to not process the payment must be made at least three business days before the agreed-upon payment date.

            While we acknowledge your decision to cancel our services,we want to assure you that we diligently carried out our responsibilities by contacting your creditors and initiating work on your case. Unfortunately, as per our policy and the terms of the agreement, we are unable to issue a refund for the processed payment.

            We genuinely value your feedback and take your concerns seriously. We regret if there were any shortcomings in our communication or service delivery that led to your dissatisfaction.
            If you have any further questions or concerns, please do not hesitate to contact us directly. We remain committed to providing transparent and reliable services to all our clients.
            Thank you for your understanding.

            Warm regards,
            Virtue Law Group

          • Initial Complaint

            04/23/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            The business first approved a refund then refused to pay me back for services I did not request. The company engaged in making false statements and forced me to send numerous emails to different employees who claimed to be helping me with my request for a refund but it was never completed.

            Business response

            05/09/2024

            Dear ***************************,

            Thank you for reaching out to us and sharing your concerns. We sincerely apologize for any confusion or inconvenience you may have experienced during your interactions with Virtue Law Group.
            After carefully reviewing your account and the details provided, we regret to inform you that we are unable to issue a refund at this time. Our records indicate that your account was active at the time the payment was processed on April 4, 2024, and your cancellation request was made on April 5, 2024.
            We understand your frustration and would like to address your other concerns regarding the charges and communication process. However, we were unable to locate any evidence of a $315 charge in our records, nor did we receive proof of payment or screenshot from you.
            Please know that we take all feedback seriously and are committed to improving our services. If you would like to discuss this matter further or require any additional assistance, please do not hesitate to contact us. Additionally, if you could provide us with a bank statement showing the debit of over $315 at ************************************* we would be happy to reimburse that amount.

            Thank you for your understanding and cooperation.

            Warm regards,
            Virtue Law Group

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

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          Contact Information

          1129 Northern Blvd Suite 404

          Manhasset, NY 11030-3022

          Visit Website
          (201) 201-8599

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

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