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Initial Complaint
06/27/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
THIS IS ANOTHER complaint against NEWSDAY - BECAUSE we FOUND THEM CHARGING US A 2nd TIME ON A 2nd CARD. After being SCAMMED by the Newsday Rep - when we told them WE NEVER GOT NOTICE $26 was doubled in only 10 months - and their rep *** Happy it *** Already Charged and Collected - with NO regard we had NO NOTICE..SHE SLIPPED and Said she had TWO EMAILS for us.We looked it up and FOUND IT. Yep a 2nd string of charges running concurrently - Must have happened when logging in or being prompted for a card, thinking it simply needed updating.The rep KNEW IT THE OTHER DAY - Slipped it.. and YEP - FOUND THE DOUBLE CHARGE SHE NEVER MENTIONED.STAY AWAY FROM ANY SUBSCRIPTION - WOULDNT BE SURPRISED IF IT GOES TO $100 a month. They are not keeping fees similar, for the year, or notifying of change.THEY OWE US NOW FOR TWO subscriptions. Sending info to the The ** for disreputable conduct unbecoming of a new organization.
Business response
07/02/2024
The 2nd subscription was created on January 17, 2024, with a promotion of $0.25 for 20 weeks, delivery began on 1/21/24. At the end of the 20 weeks, the increased rate of 7.49 per week began. there was 1 charge of $29.96 which occurred on 6/4/24 and paid for the 4 weeks from 6/9/24 - 7/7/24. When ******************** contacted our office on 6/21/24, the Sunday delivery account was cancelled, and a FULL refund of $29.96 was issued (two refunds of $14.98 each). We have no record of ******************** paying an additional $700 as stated in this complaint. If he can provide proof of the said charges, we can investigate further. *Please note, ******************** did have a digital account that he was paying for from ************** and this account was addressed on BBB Complaint #********.
Initial Complaint
06/26/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I originally subscribed so I could get access to an article for my son for school. That was May 5, 2023 "20 weeks for $1.00" which was canceled immediately as I didn't want the subscription. Sept 2023 I began to be charged $35.96. They tell you to go online to your account to cancel which I did and I received an error message telling me to call *************, NO ONE ever picks up. When you do Finally speak with someone after being on hold for well over 40 mins it's always "oh we have no record of you canceling, oh we have no record of you calling" I can't refund this month because it's past the collection date but I canceled it moving forward and you should not get charged again" Well that's a lie because I was charged $35.96 Oct, Nov, Dec, Jan, *********** (2x) in April and then May. And now June the price went up to $55.96!!! How many times do I need to call? Every month it's the same run around! They keep charging me, giving me the run around, not CANCELING a subscription I never wanted. They could look into my account and see I have not accessed it since May of 2023! It's just insanity, they are a scam and a bunch of thieves, I'm done being nice and trying to get my money back when they clearly have no desire to give it back to me. They just continue to lie, inconvenience me and steal money!
Business response
07/02/2024
Hello,
*************************** (******) signed up when calling our customer service center on 5/3/2023. Our cancellation process when the subscription was started back then would have required a phone call at the end of the 20-week introductory rate, which we do not have any record of receiving. If ****************** went online to manage her account and clicked on the cancel button, she would have been provided both an email address as well as a phone # to contact. We have checked our email system, and do not have any correspondence from this email address. We did receive correspondence on 5/31/2024 requesting cancellation, as well as her claim that this was cancelled already. We asked her to submit proof of the cancellation, which, to date, we have not received.

At the end of the 20-week introductory period,the rate increased to the next promotional rate and the account was charged $35.96 every 4 weeks for the next 10 months. In June 2024 the next rate increase took effect, and the account was charged $55.96. When ***************** contacted our call center on June 26th, we immediately cancelled the account and processed a refund of all monies currently on the account, $57.24.

Total paid on this account: $416.56
Total refunded to date: $-57.24
Adjusted total paid on this account: $359.32

As requested, we verified ****************** engagement level since the beginning of the subscription has been null. We spoke to ****************** on 6/27/24 and came to a mutual agreement of an additional refund of 2 monthly payments of $35.96, totaling $71.92.
total refund provided = $127.88
Initial Complaint
12/22/2023
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I originally signed up for Sunday delivery plus online access in 2018. After the promotional period, the cost was $15.93 every eight weeks. Since then, Newsday has increased the pricing without sending me a notification to $79.92 every 8 weeks. When I called to complain, they refused to make any amendments to the charges. This is not a good faith business practice, and the pricing is outrageous.
Customer response
01/15/2024
Better Business Bureau:

At this time, I have not been contacted by Newsday, Inc. regarding complaint ID ********.

Sincerely,

*********************************
Business response
09/18/2024
Complaint resolved.
Business response
09/23/2024
Contact was made with client and more research to follow.
Business response
09/27/2024
Spoke to client and this matter has been resolved.
Customer response
09/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**** *** ****************************************
Initial Complaint
10/02/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I noticed the subscription period on two bills did not run concurrent but overlapped. Billing date 9-12-23 states the subscription period as 8-7-23 to 10-01-23. Then a bill dated 9-26-23 stated the subscription period as 7-25-23 to 9-18-23. I called and spoke to ***** in customer care at ********************** who said thats because we charge several times a year for things like the fun book. Instead of itemizing that there is a charge for these extras they just adjust the weeks your subscription is paid for. There on the back under the How to reach Newsday customer care in small print, 4 paragraphs down is a mention of something called premium day editions. You never see it on the bill side under account summary or account history. This is blatant bait and switch using the subscription period to hide the extra charge for something you dont ask for or sign up for. For the last year it appears I have unknowingly been paying for 6 extra premium day editions totaling $56.94
Customer response
10/27/2023
Better Business Bureau:

At this time, I have not been contacted by Newsday, Inc. regarding complaint ID ********.

Sincerely,

*****************************
Business response
09/23/2024
Complaint resolved
Customer response
09/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:

As far as I know there has not been a resolution and I have not heard from them about this. What proof do they have that the issue was resolved?

In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
****** ********
Business response
10/07/2024
Called and left VM requesting to contact me.
Initial Complaint
08/24/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I agreed to a $1.00 trial subscription to a Newsday digital subscription in October 2022. I was dissatisfied with publication and cancelled my subscription. During a recent reconciliation of my **************** charges, I noticed recurring charges (7) starting March 7, 2023 for $27.96, totaling $196.72. During this period of time there were never any notice or receipt of charges. The fact that I cancelled the subscription and the Newsday not sending billing notices or receipts allowed these charges to continue unnoticed . I asked for a refund but Newsday subscription services declined. I see other complaints here on the BBB website regarding this issue. This is a subscription scam, if they were honest they would bill and provide a receipt of transaction.I wish for a refund of $ ******, that figure is minus the $1.00 that I agreed to.
Business response
09/23/2024
Contacted client and requested to contact me
Initial Complaint
11/09/2022
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I canceled my ***** monthly subscription to digital access on October 16, 2022. I received confirmation of cancellation. November 8, 2022 I was charged again the full amount despite asking for no further charges. This is the second time this has happened. Last time I ate the cost.
Customer response
12/03/2022
Better Business Bureau:

At this time, my complaint, ID ******** regarding Newsday, Inc. has been resolved. Refund was issued but it should be noted that this is the second time this happened (I previously canceled a subscription and the continued charging me anyway) this business practive should be addressed as there are likely many others who have continued to be charged.
(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

*******************************
Initial Complaint
10/17/2022
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On May 26,2022 I signed up for a Newsday trial and cancelled within a week. On October 11, 2022 I was charged a subscription fee of $27. 96. It is impossible to get a live person on the phone. I would like a refund and for my account to be cancelled.
Customer response
11/10/2022
Better Business Bureau:

At this time, I have not been contacted by Newsday, Inc. regarding complaint ID ********.

Sincerely,

*****************************
Business response
09/17/2024
This complaint was resolved on 10/16/22.
Customer response
09/17/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*****************************
Initial Complaint
06/14/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I cancelled my Newsday subscription after being scammed saying itd only be $1 a month. I am continuously being charged $27.99 a month - I cancelled it last month and was once again charged in May. My account says inactive and there is no autopayment set up. i emailed about a refund and did not get a response. Newsday is a scam and I want a refund for these two payments of a ridiculous price of $27.99.
Business response
09/19/2024
Left VM requesting to contact us
Initial Complaint
06/13/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
on June 11th, I received a Newsday Homewhopper however there was no lable on it. this means it was not addressed to me yet I still got it. I have been getting them every week even though I discontinued service with them by complaining to them over a year ago that I do not want junk mail, spcficially no advertisements, no solicitations, no offers and NO NEWSDAY HOME SHOPPER. This time I got it and the mail service seems to have instructions to deliver town wide even without address labels!! This is a criminal act. Please contact Newsday and Southampton mail post office to make this complaint formal so they can stop harassing all of us in this town and waste so much paper as well.
Customer response
07/08/2022
Better Business Bureau:

At this time, I have not been contacted by Newsday, Inc. regarding complaint ID ********. ***y continue to either send the shopper to the address with label to my name or current resident or without any lable at all. *** post office seems to have a deal with Newsday to deliver to all boxes completely ignoring postal regulations and our request not to have any shopper or any advertising or solicitation of any kind delivered to anyone at this address.

Sincerely,

*************************
Business response
10/07/2024
We have made sure that both the Post Office and Newsday are aware of your request not to get any deliveries of the HTS.

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