Complaints

• Initial Complaint

  11/25/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I am reporting an issue regarding an order I placed with Weiner Music on August 28, 2024. Unfortunately, I mistakenly ordered the wrong product. Upon receiving the product on September 3, 2024, I immediately sent an email to the companys customer service on September 8, 2024, requesting a replacement. However, I never received a response.I waited patiently for weeks, assuming the company would reply. Today, November 25, 2024, I initiated a live chat with the company to follow up on my replacement request. During the chat, the representative informed me that they do not save emails older than three months, which I find unreasonable and unprofessional for a business handling customer service inquiries.The representative further stated, At this time we cannot offer any refunds or exchanges as you are well past the 30-day policy. This response is unfair, as the delay was not on my endI had contacted customer service within the appropriate timeframe (5 days after receiving the product) and waited for their response.I believe it is unjust to deny my request based on their lack of response to my initial email. I acted within the acceptable period, and it is their failure to reply in a timely manner that caused this situation. I am requesting the company honor my initial request for a replacement or, alternatively, provide a full refund.

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a tenor sax mouthpiece from *************** on the **** website on 11 Apr 2024, advertised as new. What came was sealed in a box and a plastic bag that appeared to be from ***** even though it sported a USA address on the box. Upon very close inspection which included magnification of it, I determined that it was not really new but had been illegally previously sold and returned, being then re-sold to me. I made numerous attempts to contact them through the proper **** channels and I even sent another eMail directly to ***************. They did not reply to my desperate attempts to make a product return until after the cut-off date they had set for these operations. In their replies were only one or two words and at no time did they make any effort to address my explicit observations of their product not being actually a new item, but appeared to obviously be used, instead. I paid them $101.29 for this and they surreptitiously prevented me from making a return or getting a refund. I still believe they owe me this and sadly, nothing has changed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩