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          Business Profile

          Clothing

          NYLingerie

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Clothing.

          Complaints

          Need to file a complaint?

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          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/15/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased a Snugpak sleeping bag from their Amazon online store. They sent me a cheap T Shirt instead of the sleeping bag that ordered. They agreed to a return but said I must pay the return shipping , even when the error was their fault. The item was only $41 , but the return shipping cost was $25. I want full refund including shipping .

            Business response

            10/30/2024

            Hi,

            We have completed our investigation and found that you received the wrong item. We have processed a full refund through the marketplace, and you should see this reflected on your statement within ***** hours.

            Thanks,

          • Initial Complaint

            03/08/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            On January 29, 2023 I placed an order for socks from their online Amazon listing. What I received did not match the listing, so it is false advertising. I contacted the company, and ********************* (**'s manager who supposedly could resolve the issue) was only willing to refund 50% of my money. Since I did not get the item I purchased, and it is entirely the company's fault, I would like a 100% refund so I can buy the correct item, given that I've been lied to by this company.It's also taken tons of phone calls to resolve. ** keeps trying to put me off, and it's just wasting a ton of my time at this point over some socks. I just want a refund. I don't like when companies take advantage of consumers.

            Business response

            03/09/2023

            To BBB Team, 

             

            We were able to contact ******* and to straighten it out to his best satisfaction and he was very grateful for that.

             

            Thanks!

          • Initial Complaint

            08/15/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            On 5/18 22 an order was placed for 3 shirts and 1 shirt was too large and returned via a label provided by NY Lingerie the cost of the shirt was $10.00.The merchandise was received by NY Lingerie on 6/11/22 and I am still waiting for a credit to up on my credit card.I have sent several emails which have gone unanswered.

            Business response

            08/15/2022

            We refunded the item 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 18

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          26 Gilbert St Ext

          Monroe, NY 10950-2815

          Visit Website
          (888) 908-1472

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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