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          Business Profile

          Leather Dealers

          Leather Bags Gallery

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Leather Dealers.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/23/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered y son a bag for his birthday 01/09/2022. I listed his e-mail, phone address so he could track it. It never arrived. When he contacted Leather Bag Gallery he was told it was delivered and to "look harder". No tracking information or delivery receipt was offered, only nonsense answers like "look harder".

            Customer response

            02/17/2023

            Better Business Bureau:

            At this time, I have not been contacted by Leather Bags Gallery regarding complaint ID ********.

            Sincerely,

            ***********************

          • Initial Complaint

            01/04/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On 12/1/2022 I purchased a leather bag from Leather Bags Gallery. I received the bag in a timely manner, but it looked nothing like the photo. The same day I received the bag, 12/7/2022, I sent the company an email stating the bag looks nothing like the photo, it had an awful smell, and didn't appear to be real leather. I provided photos of the bag purchased, as well as the bag received. They were clearly different. On 12/10/2022 I received a follow up email from ****, stating he has sorry and they can send out a replacement or exchange. I asked if I did receive a replacement if they could assure me it would look like the photo. They stated it could not. I agreed to try a replacement bag and accepted the offer. I asked if I would be charged again for the bag and received no response. I followed up again on 12/12,12/13,12/16, and 12/21. I have not received a new bag, nor a refund for my purchase. I would like a full refund.

            Customer response

            01/28/2023

            Better Business Bureau:

            At this time, I have not been contacted by Leather Bags Gallery regarding complaint ID ********.

            Sincerely,

            *****************************

          • Initial Complaint

            11/07/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On August 22 I received my backpack order # ***** with a magnet buckle that was broken. I paid $189.99 for the bag. I immediately contacted the company by email to send a replacement buckle. They responded one would be sent. I have since sent five requests and now there is no response. I would like to return the bag now as I cannot use one that does not close and the company will not respond to my emails.

            Customer response

            12/01/2022

            At this time, I have been contacted directly by Leather Bags Gallery regarding complaint ID ********, however my complaint has NOT been resolved because:

            The company emailed me that they will not help me any further unless I remove the compliant.

             

             

             

             

            In order for the BBB to appropriately process your response, you MUST answer the question above.

            Sincerely,

            ***************************

          • Initial Complaint

            08/15/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            Order # *****, placed 8-4-2022, as an online purchase, has not been fulfilled, and all inquiries via e-mail have not been answered and all contact phone numbers are non-business affiliated.

            Customer response

            09/09/2022

            At this time, I have been contacted directly by Leather Bags Gallery regarding complaint ID ********, however my complaint has NOT been resolved because:

            [Your Answer Here]

             American Express has made a credit for the Purchase Price.

            No further action is necessary.

            Thank you for your attention to this matter!!

            Sincerely,

            *********************************************

             

             

             

             

            In order for the BBB to appropriately process your response, you MUST answer the question above.

            Sincerely,

            *******************************************

          • Initial Complaint

            07/05/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On May 28th I ordered and received a brief case the strap is missing a rivet in the leather I immediately sent pictures in my email to them I have been contacted by email by a **** at least a dozen times with every excuse in the book !!! I want my strap replaced

          • Initial Complaint

            06/06/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I am in ************** at *************************** I orded and paid for a backpack and was sent something totally different and I emailed a guy by the name of **** last name unknown and I was finally sent a return ground label with no tracking number here is me sending the wrong bag back on May 5th 2022 but **** who keeps sending me emails keeps telling me they have not received my bag and I a a struggling student trying to do something positive by being in the medical EKG program at LMC and I really need my money back so I can purchase a computer backpack

          • Initial Complaint

            03/03/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I have sent an email within the last week asking this company for a tracking # for my pakage, but I have gotten no reply. I sent them a e-mail on the 28th of Feb 2022, and got no reply.Below you will see the order that I made on Feb,24th 2022. Order#*****. This order was placed on the 24th of Feb, 2022.Order summary Extra Large Vintage Leather Rucksack Backpack with Multi Function Pockets 1 $189.99 Subtotal $189.99 Shipping $29.99 Taxes $0.00 Total $219.98 USD

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          172 Blauvelt Road

          Monsey, NY 10952

          Visit Website
          (929) 209-2697

          Customer Complaints Summary

          9 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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