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          Business Profile

          Disaster Cleanup

          Advanced Disaster Recovery inc

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Disaster Cleanup.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/21/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Advanced Disaster Recovery **** ********************************************* ***** Two months ago, our home endured a small leak causing significant damages that we would come to realize later. Immediately, we called a plumber to assess the leak and he successfully located the cause and fixed the issue. Unfortunately, the water had spread down into the first floor and damaged over half of our home. At that point, we contacted our homeowners insurance company and filed a claim. The following day, a mitigation team from Advance Disaster Recovery ***** came to our house to assess the water damage and began the process of drying out the targeted areas in order to prevent any mold from forming. Along with the mitigation team, a demo crew arrived to begin the process of tearing down the affected areas. Their time and efforts were greatly appreciated by my husband and myself. The crew was efficient and thorough with respect to each task. Once the walls, ceiling and floors were gutted, a construction crew followed repairing our home back to its original state.The construction crew arrived, unprepared and had poor communication with the company on what materials to provide. We encountered numerous issues with this crew, and time and time again both the company (ADR) and Project Manager showed us no respect. On a Saturday, after doing our first load of laundry, we came down to switch the clothes into the dryer and found ***** gallons of water pooled all over our newly constructed floors. The construction crew neglected to hook up the discharge hose to the washing machine after construction was completed. Outraged, we called ADR to resolve this issue and requested compensation for their careless mistakes. Our request was denied several times and they have not taken any onus for their mistakes nor have they given us any kind of apology. See attachments for further details..

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          BBB Rating & Accreditation

          D+

          This business is not BBB Accredited

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          Contact Information

          2713 Route 17M

          New Hampton, NY 10958-5020

          Visit Website
          (845) 294-8919

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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