Complaints

• Initial Complaint

  08/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Dear BBB of ******************************* saddens me to file this complaint with you, but I have tried on multiple occasions to have the people at ******* correct a problem which they have within their Computer Software routines which has affected me six times so far since April, and I am certain that there are also hundreds if not thousands of other ******* subscribers who this same problem has affected as well. I have attempt to e-mail you a portion of the traditional business letters, and e-mail responses which I have been having with the people working at *******, but because I failed, I HAVE MAILED you copies using the **** mail Service. Today, July 24, 2022, I attempted to view a baseball game currently being played by the ******* ********** and found that my fully active and fully funded ******* account had once again suddenly been blocked by their flawed Computer Software routines. I was forced to call in and request that another TEMPORARY OVERRIDE be generated by ******* to CORRECT A PROBLEM WHICH IS ENTIRELY OF THEIR MAKING!!Their Software 'thinks' that I live in *******, *********, and because of that, They block my account from viewing ******* teams play. Their solution was that I was to contact A ***** and change my IP ADDRESS. A ***** requires a charge to do that, and they will not promise that my new IP ADDRESS (assigned by them) will reflect the fact that I do in fact live in the ********* viewing area and should only be blocked from viewing that team's games. I seek to have them correct their software, and/or make their TEMPORARY OVERRIDE become PERMANENT. I am tired of trying to contact them, and ask now that you attempt to help me solve the problem which they at ******* have created, and prevents me from using their services which I have subscribed to and paid for in FULL.Please let me view *******'s Team's games.Thank You,******************************* residing in ************************************** for the past 42 years and using IP ADDRESS ***************

  Customer response

  08/02/2022

  Better Business Bureau:
  
  

  This afternoon, I received a telephone call from one ******* representatives which I had attempted to contact previously but had never been able to reach and who never returned my call(s).  We discussed the entire nature of my complaint, and finally came up with 'the best solution that ******* could come up with'  which was that (1) they will continue to periodically BLOCK my access to games and (2) whenever that happens I am to contact this agent ***** directly via telephone, and he will see to it that ANOTHER TEMPORARY OVERRIDE will be instituted ASAP.  He still claims that there is NOTHING THAT ******* can do to correct their faulty computer logic.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  Thank you at the BBB for assisting me in this matter.  You certainly do provide a necessary and valuable service!!
  
  Sincerely,
  
  *****************************
  
  
  
   
  

  
  

• Initial Complaint

  07/05/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  We was paying for a subscription have been a paying customer for years. We are also a ******** customer which offered ****** for free. So i redeemed my offer with the same email i had my paid account with. Last year it took them 2 months to straightened this out which is why I asked if we would be charged no they had it taken care of. Last year they refunded my money. After the first month of being charged again while it was supposed to be free I contacted them again. They said they would refund my money and I wouldn't be charged again. Then the 2nd month I get charged again. I called the representative said he seen where I was being charged and had a free subscription he would cancel the charged one and send a request for a refund of the ***** I was charged for 2 months. After 2 weeks the request was denied. Then I called back how can it be denied? I had 2 subscriptions at the same time how does that make sense. We are a single family resident not a business. The representative agreed and filed another request to get my ***** refunded that was 2 weeks ago and no response. The account is under my other email account ********************** I have pictures as well showing the 2 subscriptions at the same time. It says they give refunds on what? Because I can't see how this doesn't qualify for a refund.

  Customer response

  07/05/2022

  Better Business Bureau:
  
  MLB.TV has agreed to my refund. Thank you for your time I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  06/07/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  They took $139.99 out of my bank account which made me negative and they took it out early. My free trial of ****** was not up yet and I called on the seventh day to have them cancel it and they denied my request of getting my money back. They never gave me a warning that they were going to take it out. Thank you for resolving this issue!

  Customer response

  06/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  05/26/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Advertising two different prices. When I went to the *** app on my ******* it showed a price of $69.99 for the year subscription. Once I clicked in to start the subscription the price changed and it said it was going to charge me $139.99. I would like a refund of the difference.

• Initial Complaint

  05/17/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On April 13, 2022 we signed up and paid for a single team yearly package from ***.tv for $119.99. Upon subscribing, it was seen that we had 5 days to cancel for a full refund. The subscription was cancelled around 1:00 am on April 16, 2022. I took a screenshot as proof as it was done online on a mobile phone. I called *** on April 18, 2022 to verify cancellation and check the refund status. I was told it was cancelled, and that they were putting in the request for a refund. On April 21, 2022 I called and was told that they couldn't help me, I would have to email customer service - I did, and got email confirmation of the cancellation, with a 3-5 day window for receiving the refund. On May 5, 2022 I was told that a supervisor would call me within 48 hours - I received no call. We still have not received a refund. When I called on May 9, 2022, I was informed that the subscription was active. I asked why, when I had so many confirmations of the cancellation, and was put on hold for a total of about 30 minutes. I was then told that it had not been cancelled, but it was now, and again that the refund should be seen within 3-5 business days. I was asked to email a screenshot of the previous email verifying the cancellation, which I did. It is now May 16, 2022, and still we have not received a refund.

  Customer response

  05/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I received a phone call from *** on May 20, 2022 stating that there had been an issue with our payment method (PayPal) regarding the refund. However, they found a way to "fix" the issue, because it did finally show up in our account. Thank you for your assistance!
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩