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          Business Profile

          Athletic Organization

          Women's National Basketball Association

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Athletic Organization.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            05/06/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            While the app advertised broadcasting the Chicago sky game, it isn't available. And many fans subscribed just to see their teams play only to be robbed.

            Business response

            05/15/2024

            We apologize for the confusion in which the May 3rd Chicago Sky preseason game was mistakenly displayed on the WNBA app as being available on WNBA League Pass. We have forwarded the customers feedback to the appropriate personnel. If the customer has any questions about their subscription, they can reach out to customer service for assistance. 

            Customer response

            05/16/2024

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

            I believe the fanbase demands and requires a better explanation than there was a mistake. How could such a large mistake be made? We're supposed to believe that no one in the entire organization caught the mistake until an hr before games started? Either admit you lied to get more fans or exist how such a huge error was made on such a large scale?

             

             

             

             

            In order for the BBB to appropriately process your response, you MUST answer the question above.


            Sincerely,

            *****************************




             

            Business response

            05/23/2024

            The display issue in which the May 3rd Chicago Sky preseason game was mistakenly displayed on the WNBA app as being available on WNBA League Pass was a technical issue that was unique to the WNBA app. The WNBA website had the correct details in relation to this game and did not display the game as being available on WNBA League Pass. Once aware of the issue, we worked to resolve it as quickly as possible. We informed all users who reached out to customer service about this ********************** app display issue that the game was not available on WNBA League Pass, and apologize again for the confusion.

            Customer response

            05/24/2024

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

            Also y'all are wild for so many reasons. Get it together.


            Sincerely,

            *****************************



             


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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 28

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          645 Fifth Ave

          New York, NY 10022-5910

          Visit Website
          (212) 407-8000

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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