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          Business Profile

          Athletic Organization

          Zogsports

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Athletic Organization.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/01/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            Hello BBB,Sorry to have to involve you in this dispute but *** is being incredibly difficult to deal with. I signed up to play kickball in Feb of 2020 and then obviously the pandemic hit. I was understanding and even though they gave me a credit back then I didn't fight it because I assumed the pandemic would be short lived and would play again in ************ since then I have attempted to join multiple leagues that were all canceled due to lack of participants. Which according to their own refund policy, I qualify for a refund since it's never been my decision to not play but rather their inability to not fill leagues. It's been over 2 years since I first joined and no longer have the time to join a league and *** refuses to give me my money ($115 I believe) back. Could you assist and issuing a refund please?

            Business response

            09/07/2022

            We have resolved this complaint with the complainant.

          • Initial Complaint

            02/23/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            My complaint is the same as all the others listed on this website. I registered for a soccer league on 3/4/2020. The league was canceled due to COVID-19. I reached out multiple times over the last 1-2 years asking for a refund and they continue to refuse to give me a refund.Please read the confirmation email for my purchase (attached to this complaint), which includes their "Official Refund Policy" at the bottom."Official Refund Policy:ZogSports will provide a full refund any time up to two weeks prior to the commencement of any league/********* until one week prior to the commencement of the league/event, ZogSports will offer a credit for future ZogSports activities. Within one week of the commencement of a league/event, ZogSports will not be able to offer any refunds (unless otherwise stated on league/event page)."The league was scheduled for a certain day, but there was never a commencement of the league/event. I received multiple emails over the course of months notifying me of a postponement of the league. But the league never began. I do not want a credit since I am not able to play in this league anymore. I signed up for a specific time, location, and activity. ZogSports did not deliver the service as promised. I want a refund.

            Business response

            03/22/2022

            Citing our policy, we have offered and are still offering a league credit code that can applied towards any future league registration that does not expire and is fully transferrable to any other potential ZogSports Participant.

            With said, our policy remains firm, and we are not able to offer a refund.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

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          Contact Information

          19 W 36th St Fl 4

          New York, NY 10018-7694

          Visit Website
          (646) 467-5298

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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