Auto Insurance
RentalCover.comThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Auto Insurance.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/13/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Hello,I submitted a claim 11/30/2024 for a windshield replacement. Claim #FR8E-JY56-INS.I have reached out to this company multiple times to see the status of this claim as it put me out $1200.00. I have only received automated email responses and have had 0 human interaction. I feel as if nothing is getting done and I wont be reimbursed. They also said most claims are usually handled with 4-6 days.Customer response
02/07/2025
Better Business Bureau:
At this time, my complaint, ID ******** regarding RentalCover.com has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
**** ****Initial Complaint
01/09/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I filed a claim on 12/12/2024 because I had taken out the rental insurance on a rental car, and the windshield got a crack. I paid to have it fixed - out of pocket $500 and seeking reimbursement. The business does not have a phone number, and you received computer-generated emails - not from a real person. The chat session is unanswered. I have sent numerous emails, and there has been no response. I need this company to reimburse me for my claim for Booking Reference **************Initial Complaint
12/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am writing as an extremely frustrated patron of rentalcover.com to express my deep dissatisfaction with the lack of engagement and support I have experienced during my recent interactions with your company. The heavy reliance on *********** without any opportunity for meaningful assistance from a real person, has made this process unnecessarily painful and inefficient.I am currently in need of specific supportive documentation related to my rental car claim. Despite my repeated attempts to resolve this matter through your system, I have been met with automated responses that fail to address my issue or provide a clear resolution. This has turned what should be a straightforward process into an exhausting ordeal.I am requesting that a representative from your team personally reach out to the rental car company on my behalf to secure the necessary documentation. It is unacceptable that I, as a paying customer, have to endure such a frustrating experience without proper support.This situation has been a horrible experience, and I expect a remedy to be provided promptly. If this issue is not resolved quickly, I will have no choice but to escalate this matter further and consider alternative options for my insurance needs in the future.Please respond to this email within [insert timeframe, e.g., ***** hours] with a clear plan of action to resolve my concerns. I hope this serves as an opportunity for your company to reflect on and improve its customer service practices.Initial Complaint
12/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I rented a car from budget car rental and purchased comprehensive insurance coverage from rental cover .com ..budget charged my **************** card $9000.- for a small 2 scratch .when I called rental ********* and submitted a claim -they had assured me that I am fully covered ..they asked us to provide them with documents ,contracts ,breakdown bills and answers from budget car rental which was not easy to get ,and they acknowledged in writing hat we provided all that was asked .its being over 3 month since and they still dont pay the claim without explanation.they dont return emails or calls and at this point they just avoiding us .we hope that you will help us to hold them to their commitment.Thank you ,*** ********* Mobile *********** **************Customer response
01/03/2025
Better Business Bureau:
At this time, I have not been contacted by RentalCover.com regarding complaint ID ********.
Sincerely,
*** *********Initial Complaint
12/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I booked a rental car through priceline for July 31, 2024 thru August 6, 2024. I also purchased an Insurance policy for $ *****. The windshield was cracked and I filed a claim with RENTALCOVER.COM for the repair. RENTALCOVER.COM kept requesting more information which I didn't have. I tried to get the National Rental to directly contact RENTALCOVER.COM. The last email from RENTALCOVER.COM was on October 24, 2024. Now I am getting collection notices from ***************. RENTALCOVER.COM doesn't have a direct number to contact them. My claim number is *************.Customer response
12/28/2024
Better Business Bureau:
At this time, I have not been contacted by RentalCover.com regarding complaint ID ********.
Sincerely,
***** ******Initial Complaint
11/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid for this service as a third party from ************* Your Booking Details Name: **** **** Booking Reference: ************* Country of Residence: ************* Destination Country: ************* Trip Start Date: 01 Aug 2024 Trip End Date: 08 Aug 2024 Vehicle Type: Car Booking Agent: Priceline Total Price: US$91.00 I had a pebble crack the rental car windshield and I have tried to put in a claim with them and they don't even have a phone line I can call. ********* will not do anything yet they promote the service and sell it as something amazing. I have tried to contact rentalcover through their website and to no avail. I know have to pay for a chipped windshield a total of $533.85.Initial Complaint
10/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I booked a car rental through Priceline. I added the insurance through Priceline. I ended up getting sick with COVID, so I had to cancel the car rental reservation a few days before. I cancelled it and received confirmation. I noticed that there was a separate charge of on my credit card of $36 for the car insurance through Rentalcover.com. (And it should have also only been for $18, since it was only a 24 hour rental.) I contacted Rentalcover.com several times to notify them that I had not been refunded for the insurance I never used, and I didn't hear back. They FINALLY responded to me days AFTER the reservation and told me they would not refund the $36 because I cancelled it AFTER the rental date. This is not true. I cancelled both the CAR and INSURANCE before the reservation, they just didn't see it until after. Even so, the car was NEVER used and therefore they do not have the right to charge a customer for insurance on a vehicle that was never rented. They refuse to refund my $36 that I desperately need to book another car through another company when I am better to travel. Please help me!Customer response
11/04/2024
Better Business Bureau:
At this time, I have not been contacted by RentalCover.com regarding complaint ID ********.
Sincerely,
***** *********Initial Complaint
07/15/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
While I was travelling in ***********, I rented a van in ********* through Trip.Com. When I was filling up the car rental contract, RentalCover,Com was attached to my contract through Trip.Com. The Website of RentalCover.Com shows that the person who rented a vehicle would not pay any dollar for any accident to the rented car. And their website shows how to claim in detail. Yet this entity does not provide their email address or phone number to contact. I actually paid the initial insurance expense of $33.00 and repair expense of more than some $1,300 to the rental company. I need to request the reimbursement of these amount. Yet I could not find any contact email address or phone numbers even though their website recommends that I have to send all evidence of the expense incurred to me by the accident. The attached credit card statement shows rental fee and some US$960.00 eq. of repair fees. Actually I paid about $100.00 more to the rental company due to the repair cost adjustment.Customer response
08/08/2024
Better Business Bureau:
At this time, I have not been contacted by RentalCover.com regarding complaint ID ********.
Sincerely,
*********************Business response
08/12/2024
Hello,
Please provide your plan reference number so we may look into this further.
Thank you.
Initial Complaint
06/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am a tourist from *********. I rented a car and purchased the damage waiver insurance on 2024 April 24 from Rental Cover. I purchased this insurance when I saw this advertisement on Priceline at the time I booked the car rental, as a rental cover partner with Priceline for its insurance advertisement. This insurance is for car rental protection from 05 May to 12 May, pick up at **********************, and return at ******************Because I already purchased the damage waiver insurance from Rental Cover, thus I denied the insurance proposal at the Thrifty rental counter.On 11 May 2024, I noticed the windshield has a crack and filed a claim on 5 June ******************************************The rental cover denied my claim saying I am not a USA citizen or resident, thus cannot process my claim. But when I purchased this insurance from Priceline when I booked the car rental. There is no information saying that a tourist (not *** resident) cannot purchase this insurance. I believe this my rental car is protected when I purchase this insurace, thus I denied the insurance proposal at the rental counter. Thus, this information as of advertisement is very misleading.I demand the rental cover insurance to process my claim related to the Thrifty car rental damage. The damage is a windshield crack. This damage is due to a flying stone hitting the windshield. As this is an accident, regardless of who is the driver, *** resident or from *********, this accident cannot be avoided. To the fairness of the insurance, this claim shall be processed.Business response
06/17/2024
We appreciate the opportunity to address your concerns and improve based on your feedback. After an additional review, we are proceeding with processing the claim and have requested additional documents. If you have any remaining questions or concerns, we encourage you to contact us at *********************************** and we will be happy to assist you.
Initial Complaint
04/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Bought auto rental policy through company. Made a claim and company is refusing payment unless I provide confidential personal banking information. Refuse to send check.Customer response
05/23/2024
Better Business Bureau:
At this time, I have not been contacted by RentalCover.com regarding complaint ID ********.
Sincerely,
***************************Business response
06/24/2024
We appreciate the opportunity to address your concerns and improve based on your feedback. Our team is issuing a paper check which will be mailed to you. If you have any remaining questions or concerns, we encourage you to contact us at *********************************** and we will be happy to assist you.Customer response
06/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
It’s been months since I filed my claim with Rentalcover with no action taken on their part so I’m very skeptical. Should they fulfill their promise to issue a check then I will contact BBB and respond as such.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** ********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
22 total complaints in the last 3 years.
22 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.