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Initial Complaint
06/04/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This company will not stop sending me unsolicited emails which I consider annoying and useless and I havent been able to get them to stop
Business response
06/04/2024
Dear BBB Team,
We have received a case from the customer concerning this issue, which we are actively addressing. The customer has reported receiving unsolicited emails from Taboola. We are contacting the relevant team to facilitate their unsubscription from these emails. Upon completion of this request, we will inform the customer accordingly.
Best regards

Customer response
06/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*******************
Initial Complaint
02/26/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Account ID: ******* Case #******** I am writing to appeal the recent deactivation of my Taboola account. I was surprised to receive the notification that my account had been disabled due to "irregular activity."The account was deactivated after the payment was debited from my card.I want to clarify that all of my *********************** and creatives were approved by Taboola during the initial setup process. Since approval, I have not made any changes or updates to the campaigns. They have been running as approved by your team.If there was an issue with my ads or activity, I should have received communication from Taboola so that I could address any problems. But Taboola deactivated it with no prior info.****** requesting Taboola to revert the change and reinstate the account so that I can get a proper chance to address the situation from my end if any.
Business response
02/26/2024
Hello and Thank you for contacting Taboola Support.

The action taken was in response to policy violations identified during the initial review post campaign approval, in accordance with our standard procedures. At Taboola, we are committed to delivering top-tier services to our users, advertisers, and publishers, and we maintain the prerogative to withhold these services at our discretion.

Your understanding and cooperation in upholding these standards are greatly appreciated as we continue to uphold the integrity of our platform.

Have a great day!
Customer response
03/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

as the ads were initially approved by taboola team then it's your (specifically the *************'s) responsibility to inform me about the rectification of landing page/ad campaign if they found any issues.
if you can't inform this to the advertisers, then having such ************* or approval process just a waste of your conpany resources.

secondly,
As it is not done with a proper manner and time frame, the should be reinstate as mentioned in your help centre.

your help centre states

"Your account will remain deactivated you have made appropriate changes and your campaigns are compliant. Once your website is compliant, please notify your Account Manager or ********************************** to have your content reviewed during our next review period.

Once you have notified us that your account is compliant, we will add you to our re-review queue. Our Review Team periodically re-reviews deactivated accounts that have requested another look.

If your content is found to be compliant great! We will reactivate your account with your campaigns paused and send you a notification that the re-review was successful and that you may resume running your campaigns across the Taboola network at any time. "

Sincerely,

*********************

Business response
03/13/2024
Dear *******,
Thank you for contacting Taboola Support.
As we previously mentioned, the action was taken in response to policy violations identified during the initial review post campaign approval, in accorded with our standard procedures.

You were alerted on February 22, 2024 when our compliance team discovered that you have been using using non-standard URL redirects to surreptitiously redirect users to landing pages that (1) do not match the landing page that Taboola approved for distribution and (2) are not otherwise in compliance with our Advertising Guidelines. This *** be the result of cloaking or other techniques that hide the true destination landing page that a user is directed to from your URLs. As a result of this breach, Taboola removed your content from our network.

Unfortunately, we cannot offer further details about our findings, so we encourage you to work with your internal team to identify any redirects or malicious URLs that *** be running on your campaigns.
Have a great day!
Customer response
03/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Your response "You were alerted on February 22, 2024 when our compliance team"
There is no mail or alert received on 22nd February 2024 from your team.

I initiated add funds on 22 February 2024, which was credited into my taboola account 23 Feb 2024, 07:20 AM IST.

Following which "campaign does not comply fully with our Advertising policies" email was reveived on 23 Feb 2024, 08:53 AM IST....1hr 33 mins later of funds credit.

At the same time i.e 23 Feb 2024, 08:53 AM IST - "Taboola Notice of Termination | ******* , Taboola Account" email received.

Summary of events in timeline:
Funds debited from my card 22 Feb 2024, 09:26 AM IST
Account credited with funds 23 Feb 2024, 07:20 IST
email about campaign received 23 Feb 2024, 08:53 IST
Account termination email received 23 Feb 2024, 08:53 IST

You are requested to check the attchments.

As per *******************************************************************************************

"Your account will remain deactivated you have made appropriate changes and your campaigns are compliant. Once your website is compliant, please notify your Account Manager or ********************************** to have your content reviewed during our next review period."

I should be granted a chance to rectify my ad copies and eligible to run ads on taboola.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************
Initial Complaint
02/23/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am receiving emails on an hourly basis from all sorts of companies which I have specifically requested to be removed from their mailing lists. The actual sender is TABOOLA. IT IS both annoying and intrusive and there is no way to eliminate this. Very bad practice.!
Business response
02/26/2024
Hello and Thank you for contacting us about your privacy concerns regarding Taboola.

We are unable to find any account associated with the email address "********************".

Please note that we provide various products and services, and unfortunately cannot identify which service you are referring to in your email. We've therefore addressed a few possible options in our email below. If you have any further questions, please feel free to send more detail so we can assist you.
1. If you are having issues with the Taboola advertisements that you encounter while browsing various websites and apps Please note that publishers and digital properties choose to work with Taboola to monetize the services that they offer to you for free. Therefore, we cannot remove Taboola's platform from the websites and digital properties that you visit. We can, however, stop recommending ads to you based on your particular interests. If you follow the steps below, we will instead select ads that are generally of interest to individuals who visit this particular website (i.e. contextual advertising). To reiterate, opting out will not prevent you from seeing advertisements from Taboola entirely, it will just mean that you will see content that is not personalized to you.
To ensure that Taboola deletes and no longer collects any personal data from you, please complete the following steps: Visit Taboola's Data Subject Access Request Portal;
Complete the required fields to reveal a full accounting of the personal data that Taboola has associated with your device;
Scroll to the bottom of the page, to "Delete My Data and Opt Me Out." When you select this option, Taboola will delete all personal data tied to your device and opt out this device from any future tracking.
Please note that you must exercise your opt out choices for each computer and web browser that you use. Similarly, you will need to repeat your opt out choices if you delete your cookies.
2. If you are having issues with your mobile device's Start lock screen application
Please note, Start came preloaded on your device by your mobile provider as part of its operating system. If you no longer wish to utilize the Start application, you may either uninstall or disable it in your phone configurations (please note that not all devices offer both options). To do so, please review your phone's settings and select "Disable Start".
3. If you are having issues with your mobile device's wallpaper carousel experience
Please note, this wallpaper carousel experience came preloaded on your device by your mobile provider as part of its operating system. If you no longer wish to utilize this feature, please follow the instructions below:
Activate your phone and remain on the lockscreen which contains the time, do not unlock your phone;
Swipe right into the wallpaper carousel experience;
Click on the menu that appears at the top right hand corner of the screen of your phone;
Unlock your phone as requested at this time;
Deactivate the first toggle that appears on the screen (on-off toggle).
We hope this has been helpful in providing you the answers you need. If not, please feel free to respond with additional questions or details about your specific concerns, and we will be happy to assist you.

Have a great day,
Customer response
03/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

]Taboola says that I do not appear on their files. However, I receive emails every day from them. They are representing other companies who have hired them to advertise for them

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************

Business response
03/12/2024
Hello Team,

Thank you for contacting us about your privacy concerns regarding Taboola.

We are unable to find any account associated with the email address ********************** as mentioned previously.
The possible solutions which customer can try at their end has been listed in the last reply. Therefore, at the moment we do not have any more details since this is user is not registered with us.

If you have any other questions or concerns we are here to help.
Hope this helps!

Thank you for your understanding.
Initial Complaint
12/26/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
These pop-*** are on my phones constantly, cannot ever text anyone without these ads popping up. Very nerve racking and it tells Mr I can stop these for a cost. Please help ! I'm 75 years old and cannot deal with this
Business response
12/27/2023
Hello and thank you for contacting us about your privacy concerns regarding Taboola.

Please note that we provide various products and services, and unfortunately cannot identify which service you are referring to in your email. We've therefore addressed a few possible options in our email below. If you have any further questions, please feel free to send more detail so we can assist you.
1. If you are having issues with the Taboola advertisements that you encounter while browsing various websites and apps Please note that publishers and digital properties choose to work with Taboola to monetize the services that they offer to you for free. Therefore, we cannot remove Taboola's platform from the websites and digital properties that you visit. We can, however, stop recommending ads to you based on your particular interests. If you follow the steps below, we will instead select ads that are generally of interest to individuals who visit this particular website (i.e. contextual advertising). To reiterate, opting out will not prevent you from seeing advertisements from Taboola entirely, it will just mean that you will see content that is not personalized to you.
To ensure that Taboola deletes and no longer collects any personal data from you, please complete the following steps: Visit Taboola's Data Subject Access Request Portal;
Complete the required fields to reveal a full accounting of the personal data that Taboola has associated with your device;
Scroll to the bottom of the page, to "Delete My Data and Opt Me Out." When you select this option, Taboola will delete all personal data tied to your device and opt out this device from any future tracking.
Please note that you must exercise your opt out choices for each computer and web browser that you use. Similarly, you will need to repeat your opt out choices if you delete your cookies.
2. If you are having issues with your mobile device's Start lock screen application
Please note, Start came preloaded on your device by your mobile provider as part of its operating system. If you no longer wish to utilize the Start application, you may either uninstall or disable it in your phone configurations (please note that not all devices offer both options). To do so, please review your phone's settings and select "Disable Start".
3. If you are having issues with your mobile device's wallpaper carousel experience
Please note, this wallpaper carousel experience came preloaded on your device by your mobile provider as part of its operating system. If you no longer wish to utilize this feature, please follow the instructions below:
Activate your phone and remain on the lockscreen which contains the time, do not unlock your phone;
Swipe right into the wallpaper carousel experience;
Click on the menu that appears at the top right hand corner of the screen of your phone;
Unlock your phone as requested at this time;
Deactivate the first toggle that appears on the screen (on-off toggle).

We hope this has been helpful in providing you the answers you need. If not, please feel free to respond with additional questions or details about your specific concerns, and we will be happy to assist you.

Have a great day,
Initial Complaint
09/18/2023
Complaint Type:
Product Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
I am imploring the BBB to intervene so that Taboola can refund me for thousands of dollars that they charged my creditcard for fake bot traffic. I have used Taboola to advertise my blog for several years. Earlier in 2023 I noticed significant decline in their serving of my ads ad Taboola traffic to my website significantly declined. I raised the issue with Taboola Support in several tickets. In the last ticket [ Case #********, ****************************** ], Taboola promised to do some tweaking to improve ad delivery. Within a few days, traffic to my blog went up almost 15 times! I thought it was very odd. The vast majority of the traffic were bots and fraudulent. Meanwhile, Taboola was charging my credit card some $150 every DAY and did so between July and August 2023 to the tune of several thousand dollars! I became very suspicious when ****** Analytics alerted me that traffic to my website from Taboola is shpowing very unusual and astronomical increases. Then suddenly on August 17, Taboola deactivated my account without notice; the account was in good standing for years. I asked them why and they said "suspicious behaviour". I inquired how my website could exhibit suspicious behavior when Taboola has 100% control over if/when/how they deliver my ads. I received no explanation. Then I checked my creditcard statement and was horrified to see that Taboola had charghed me thousands of dollars during the weeks when they said they "tweaked" something to improve traffic to me site. Moreover, they also continued to charge my creditcard AFTER they unilaterally deactivated the account and no ads were being served. I immediately wrote to *********************************** asking for refund and investigation into how my traffic went up 15 times, and refund for all the fake bot traffic that bombarded my website during those weeks [case ********** ****************************** ]. Taboola has not responded with a report of their investigation.
Customer response
10/13/2023
At this time, I have been contacted directly by Taboola, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:
[Your Answer Here] On October 4, I received this acknowledgement of my BBB complaint from Taboola but nothing since: "We wanted to take a moment to personally acknowledge your recent concern raised on the Better Business Bureau (BBB) platform. Your satisfaction and peace of mind are of utmost importance to us, and we appreciate your trust in our services. Please rest assured that your concern has been informed to our dedicated support team, and we are currently working diligently to address it with the highest priority. We understand the importance of your inquiry, and we want to assure you that we are committed to resolving any issues you may have encountered. Our support team will be reaching out to you promptly to gather more details and assist you in the best possible way. Kindly stay tuned and feel free to reach out incase you have any queries."
Contrary to the above, no one from Taboola support has reached out to me since October 4 when I received that email.

In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
**********
Initial Complaint
08/14/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Aghelos ******** ******************* 08/12/23 Chase card: **** To Whom It May ********* am writing to report a series of unauthorized charges on my bank account, which has resulted in severe financial distress for me. I have noticed several fraudulent transactions on my account, which I believe were made without my consent or knowledge. This has caused my bank account to be repeatedly emptied, leaving me unable to cover essential expenses, including food.The unauthorized transactions in question are as follows:$102.81: 08/12/23, Card ending in **** (Visa)$102.81: 08/12/23, Card ending in **** (Visa)$102.81: 08/12/23, Card ending in **** (Visa)I have taken immediate action by contacting my bank, but the issue persists, and the financial strain it has caused me is untenable. I kindly request that your institution conducts a thorough investigation into these unauthorized charges and takes the necessary steps to rectify the situation promptly. I understand that it might take some time, but I implore you to expedite this process as I'm struggling to meet my basic needs due to this situation.I'm willing to cooperate fully in providing any additional information or documentation required to resolve this matter. It is crucial to me that this issue is resolved as quickly as possible, and I'm hopeful that your bank will take the appropriate measures to protect its customers from such fraudulent activities.Please acknowledge receipt of this letter and provide me with the details of the investigation process, so I can keep track of the progress.Thank you for your immediate attention to this matter. I look forward to a swift resolution.The company Taboola *** and its subsidiarys are a scam company and are stealing peoples money there is not even a single one star review and Im seeking legal compensation for the distress this company has caused many people and would like to see its immediate shutdown.Sincerely,************************
Business response
08/29/2023
Hi Team,
The charges are valid, and unfortunately, we are unable to initiate a refund since the campaign executed according to the specified configuration and ran successfully.
Thank you
Initial Complaint
08/04/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I utilized this vendor's services to run a test ad campaign on 7/10/23 using the email address ********************** in which I set limits using Taboola's system to only charge up to $14. It appears that Taboola utilizes deceptive billing practices which change the settings after the fact, without my authorization, and this resulted in me being charged $40 due to supposed traffic to my ad campaign. I immediately contacted Taboola support on several occasions in which they acknowledged that their system can "automatically" change the spend to increase traffic even though you specify otherwise, which is misleading and results in users being charged much higher amounts without authorization. In addition, I looked further into the supposed traffic to my test ad campaign and it seems that Taboola may be utilizing automated means to inflate views and clicks, which coupled with the "automatic" increase in spending, results in Taboola collecting fees that they wouldn't otherwise be ***********. I am requesting a full refund of $39.40.
Business response
08/10/2023
Hi Team,
After a comprehensive examination of this case, we have determined that a refund does not apply. The campaign performed as anticipated. When selecting the budget type "Daily" on the Taboola Ads platform, there is a disclaimer that indicates the daily amount may vary based on available opportunities, potentially ranging from less than the specified amount to up to twice that amount. In this specific case, the client chose a budget of $14, leading to a total expenditure of $28 on July 11th. Our algorithm then ceased the campaign from serving for that day.
Let us know if have any further question.
Thank you,
Customer response
08/16/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Taboola is being dishonest by selectively providing a screenshot that doesn't include the fact that both a daily and monthly maximum were entered * when a monthly budget is defined, it would supersede the daily max * as noted in their own help center documentation. Furthermore, they have yet to answer for the artificially inflated click traffic which appear to be generated by Taboola to artificially increase the amount of clicks to generate more revenue.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************

Business response
08/28/2023
Hello Team,

The solution operated as intended while maintaining the architecture in processing status of their campaigns in the workflow after this was re-evaluated and our team dug deep to find out if there were any vulnerabilities in the system or not.

Their campaign was set up so that it began running as soon as our content review team gave its approval. On July 11 and 12, 2023, the campaign spent a total of $38.33 in just 2 days.

Please be aware that the daily budget applied to the campaign can increase by up to 2X depending on the opportunities and website competition; this information is also provided in the campaign's budgeting section as a disclaimer.

Regarding the last inquiry about traffic allocation, we looked into the data and saw that the campaign's performance was already fairly good and consistent with expectations. We therefore assess that the traffic source was legitimate and that no automated traffic was discovered in our databases because the sites where their campaign served were the best fits based on that CPC of 0.45.

Final Conclusion: Do not pursue a refund
Initial Complaint
04/07/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello,We opened an account with Taboola for advertisement campaign in 03/15/2023, just when we lunched our first campaign in the first days we noticed fake and bot traffics to our website through Taboola and they charge our account for $100 in first two days, when we checked the traffic we noticed that all traffics goes to front page and they came in one bulk from one source link.Immediately we stopped the campaign and we complain this with Taboola direct, and we asked them to refund our money and close our account, but they reject the refund.
Business response
04/13/2023
Hello Team,

We completely investigated the client's issue again and determined that they are not eligible for a refund as the Publisher he suspects is not a fraud, and thus the money spent by this client on this publisher is regarded valid.

Thank you,
Taboola Support
Customer response
04/14/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Hello,
We showed them the report of our store which shows them that the traffic are fake and comes from one source the traffic is not real traffic.
We will take further legal steps against them and we have the documents which support our claim.
Thanks,

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************
Initial Complaint
04/06/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I started a SquareUP Store for my business in early March 2023 and I was looking to advertise my products. I looked at Taboola.com I created a profile and looked over campaign ideas. I never started a campaign because they charged too much and my focus areas was not what I liked on their site was supposed to be a free trial worth ****** value. I sent an email on 3/8/2023 that I was canceling and would not do any campaigns with them. I received no response then on 3/31/2023 my credit card charged me **** for service I contacted support and ask for a refund explaining what I just mentioned and they said they would put my account on hold. When I responded back on 4//2023 that I wanted my account canceled they sent me a invoice for ****** saying I owed them for the 100 (free) value that I never used. They also sent the invoice to be paid immediately. This is incorrect and I am complaining that this company tries to take advantage of businesses I NEVER got any campaigns running or any service from this company. I am not paying for a invoice I did not use the service. Please help. *******************, **** ***********.
Business response
04/21/2023
Hi Team,
We have tried reaching out to the client directly to address their concern for the refund and about the free trial worth ****** value. To better assist with their request, we asked the email which client sent us on the 8th of March for cancelation of our services and anything related to free trial worth ****** value as we didn't find in our records (the email from a client and anything related to the coupon of worth ****** value for free trial). We're still waiting for the required proof and the email from client so we can proceed accordingly.
Customer response
05/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

In relation to this complaint with Taboola, *** in which I did respond back to the company by phone on 04/7/2023. I was told that they would continue to try to charge me monthly and send me bills by email. I did not agree. I had to shutdown my square store because of this error. So if you cancelled this complaint and want to post it on your site.

My complaint was NOT resolved and it was unsatisfactory.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************

Business response
05/14/2023
Hi BBB,
Thanks for the intimation.
We have checked our records and didn't find any further email which contains the required proof or any email from them. Our team has been reaching out to them, however, not getting any response.
Email: ****************************
This is the email on which we are sending emails and asking for proofs so we can help them if there is any opportunity.
Thank you
Initial Complaint
09/06/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I cancelled this account within the 14 day trial period and they have continued to debit my account for the past three months at $100.-- monthly for a total of $300.00. I cancelled my debit card and my bank issued a new one and they continued to debit my account. This is my business account and now I'm forced to closed the account and go to another bank if you folks can't help me.All I have is my bank statements and I hesitate to upload for privacy reasons , but if it's necessary I will
Business response
10/06/2022
Hi *******,
We have checked your request thoroughly and found that the account with this email *********************** is Taboola Account - ********************* [*******] which never spent at all. Instead your other Taboola Account - **************** [*******], has a spent of $16.64 and was also charged to you with the same amount. Attaching the invoice for your reference.

Could you please share the details of the account that was charged $300, or it would be great if you could help us by sending us screenshots so we may investigate further and assist accordingly.
Thank you
Taboola

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