Electronics and Technology
Raycon, Inc.This business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
01/09/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought Raycon Everyday Wireless earbuds on May 22, 2024 through ******. The purchase price was $40.13. Order # ***-**************** The earbuds stopped working. I filed a warranty claim with no results. I have sent several emails and a letter requesting that they honor the warranty. Every advertisement they have states a one year warranty. I would like them to honor their warranty.Initial Complaint
01/06/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I purchased some raycon ear buds on dec 14, 2023. Due to faulty product i had to file an exchange on 6.29.24 within their policy. These buds are also faulty. So I filed a other return/ exchange on 12.7. I emailed their customer service several times as the return told me I didn't have to return but their customer service said I did. I finally was able to get their customer service to process my exchange on *****. On ***** i was told by their customer service the replacement would be on its way within a few days. I emailed them ***** asking for an update. No response. I had reached out several times without a response and then they finally decide to respond without actually answering my questions. Here we are 1.3.25 and I have yet to receive a tracking update, response to my email or exchange. I had to pay extra money my first exchange as they no longer had those buds in stock. I want either my money or my replacement! I have been going back and forth with them for a month now with very little help or response from them! I am being robbed by this company and they are failing to comply with their own terms and agreement and policies!Initial Complaint
12/03/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
A pair of earbuds caught fire while wireless charging. I am seeking a refund/return on additional pairs that I no longer want in my home because they are unsafe. My family has 5 pairs of earbuds.Initial Complaint
11/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I want to start by saying I love Raycons. When I first purchased them, they were phenomena and lasted about 2-3 years. However, I purchased The Fitness Earbuds, order number (*******), back in September and for whatever reason the charging case does not work anymore. It simple will not charge and my earbuds have become useless. I am requesting to get a new pair to replace these and if that is not possible, I would like to be fully refunded for the ****** usd that I spent on these. Please let me know what you need from me.Initial Complaint
11/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
When trying to order on thier website it gives the option of getting a discount at check out. If you accept the discount it adds an additional set of headphones and charges you for both. I only wanted 1 pair of headphones. There is no way to alter or change the order after the fact. I only authorized $67.38 to be taken from my account no more. They taking $134.75Initial Complaint
11/14/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Transaction date - 10/17/2024 Money paid - $116 Purchased and received Earbuds ordered.Dispute - The product was defective and I decided to return them for a refund. After receiving an authorization and form to return the product **** delivered it to their return ***** I have yet to receive a credit. The return was received at Raycon's return center on 10/29/2024. Their policy states that returns will be processed within 7 to 10 business days. I've emailed them 3 times with no response. They do not accept phone calls. Terrible customer service to say the least.Customer response
11/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
There has been no reply to me from the business about the registered complaint I made, but the day after I notified Raycon of my intent to file a BBB complaint they sent me an email stating that my refund was being processed. I have since confirmed that the credit to my checking account has in fact been made. Looks like Raycon came to the conclusion that withholding customer funds for returns is not a good business practice. Thanks for your help in this matter. BBB makes a difference.
Sincerely,
***********************
Initial Complaint
10/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
If I could give 0 stars I would. In the past I have bought the everyday earbuds and liked them however I lost them and 10 days ago tried to buy a new pair. I recently moved to a new house in a different state and my Shopify address (the app you have to order through) wasnt updated. I immediately emailed the company to ask them to change the shipping address but was told theres nothing they can do since the order has already been placed. I was told that the best they can do is give me 50% of what I paid for in credit to buy another pair. I was told to keep an eye on the tracking number however there wasnt one yet. When I asked if my product had shipped, the response was, Were still processing it so you dont have a tracking number for you just yet. Please give us 2-3 days to process your order So it hasnt shipped (a shipping label hadnt even been created yet), which I brought to their attention, and they still couldnt get change the shipping address? Yeah they stopped responding to me and the tracking said it was delivered to my old house leaving me with no earbuds and a loss of $70.Initial Complaint
10/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I purchased (6) items and paid for express shipping. My package is stuck at *** because the label has been peeled off and the package may be damaged. They refuse to deliver it to me even though I asked them to deliver it and Raycon said they would do a reshipment but it has been days with nothing sent out to me. Im concerned about the lack of care in my package and the lack of care in customer service. I would still like a reshipment sent out asap!Customer response
11/05/2024
Better Business Bureau:
At this time, my complaint, ID ******** regarding Raycon, Inc. has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
******* *******Initial Complaint
09/30/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On Sept 14th, I ordered 2 sets of earbuds and cases. My account shows the order was filled. I have never received my order. I am requesting to have my order fulfilled or a refund. I spent too much money not to receive the product or to get a refund.I would appreciate a timely response.Thank you, **** *****Initial Complaint
09/04/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On July 23, 2024 I ordered a set of earbuds from Raycon. On August 6, 2024 I requested a return of this item and this was approved by Raycon. However, instead of crediting my credit card account, on August 14, 2024, Raycon sent me a gift card for the amount I paid for the earbuds: $42.80. I sent them an email asking that I receive a credit card refund, but they declined. Their website states that their products have a 30 day, risk free warranty -- which should mean that they will refund the price in whatever way payment was made. I replied to their email as such and never received a reply. All I'm asking is that they make the refund to my credit card and then disable the gift card they send me. Thank you. GGCustomer response
09/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
****** ******
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Customer Complaints Summary
112 total complaints in the last 3 years.
45 complaints closed in the last 12 months.
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