Fashion Designers
Burberry LTD.Headquarters
Find BBB Accredited Businesses in Fashion Designers.
Reviews
7 Customer Reviews
Review from Brittany C
1 star08/08/2024
Purchased a swim suit that was too large. I returned it with the seal still intact and tags on it. Burberry returned the swim suit to me stating I wore it. I have no real return history with Burberry or any store. Now I am stuck with a swimsuit that is too big.
Burberry LTD. Response
08/09/2024
Hello ********,As the order has been previously returned assessed and refused for meeting the return requirements; there will be no other options for you.I am sorry to confirm that this return/exchange does not meet the standards outlined in our Returns Policy.Our Returns Policy outlines that we accept the return of unused products within 14 days of purchase for full price items and within 14 days for sale items provided the Return Conditions specified below are met: Purchases must be returned with the Returns Label enclosed with your purchase. Products returned must be in their unused, original condition with all Burberry product tags attached and any related accessories or instruction booklets included. Incomplete, damaged, worn, soiled, or altered returns or anything we reasonably believe has been used will not be accepted and therefore sent back to the customer.For your convenience, I have included a link to more information on our Returns Policy as follows:burberry.com/customer-service/returns/I apologise for any inconvenience or frustration this may cause.Each item is quality assessed upon the packing and receiving of orders that are purchased and returned to ensure the product meets the quality standards you have come to love from shopping with Burberry over the years.Thank you ******* Burberry **************** ManagerReview from MVC
1 star06/25/2024
Lack of customer service and provides no help to customer and no solution to my issue with my purchaseReview from MARIA RITA A
1 star03/02/2024
I was about to pay for a Mens bumbag when all of a sudden the Manager (not dressed properly - probably off that day) went out and said my sales associate made a mistake by giving me 25% off for the item. My card was already processed and she specifically had to reverse my sale and said to me had I let this go through, it would cost my associate his job! This behaviour was very unprofessional to say the least. It says a lot about the Burberry Outlet Store in *********. That associate - ***** deserves a better job. Apparently he could be fired for a $100 price discrepancy. Terrible service ??Review from Nadia H
1 star04/26/2023
I have purchased a trench coat last Sunday 4/23, and had a change of mind so went back on Tuesday to return it. Theres a 14 day return policy. The trench is in exact the same new condition, never been wore. The store manager was extremely rude right away after he heard I needed a return. He started flipping the jacket around then find a tiny white spot (about 1mm big) then he said that was the stain, they refused the return! Wtf! This is ridiculous! He made me feel so uncomfortable cause he kept acting like a child and just kept saying no no we just wont give u the return. It has only been less than 2 days since we made the purchase, how is it not meeting the return standard? We have purchased many Luxury products and this has never happened!!! We even filed a complaint to their customer service and tried to speak to his manager, all we got back is they talked to the store manager and they still wont issue a return.! We have the customer right with the return also their reaction is not acceptable!Review from Ryan S
1 star03/02/2023
This place is ridiculous I literally own everything they have , I have sent out my purse to get fixed about 3 months ago lol and was supposed to be ready a month later never got a call to see what happened to my purse , I was literally bounced back and forth from customer service and the store that wouldnt pick up and customer service told me they cant do nothing about it it is ridiculous out of control does r take three months to deal with this and I tried to calll to see when I will get my purse back they said they still dont know what the up date is and I should just calll back tomorrow to see if there any updates why would I call everyday to see if my purse that I paid for to get an update on it it is just ridiculousReview from Sarah k
1 star07/06/2022
EDIT: scarf was 390 without tax $390 scarf started fraying after 2nd wear The scarf i bought from them started coming apart from both ends after only wearing it 2x. They refused to replace or repair it and basically told me there is nothing they were going to do about it. They told me it was my fault. I went to the store (4 1/2 hr drive to the closest one) and saw one in store that looked like it was doing the same thing and one of the sales associates let it slip that they see this a lot. Will never purchase anything from this company again!!!Review from Amanda J.
1 star03/18/2022
I purchased a $1400 tote from Burberry online. I was so excited when it arrived and then horrified at what I found. The purse was clearly used. The tag was unattached at the bottom of the tote along with dirt and sand. There was also dirt and sand in the pocket of the bag. The bag did not smell new, quite the opposite to be exact. Also, whoever packaged the bag did a terrible job. Thank goodness, I was able to speak with an excellent Burberry customer service agent that was able to process my return. I decided to share this story with the hopes that Burberry will read it and make steps to improve quality control.Burberry LTD. Response
03/21/2022
Thank you for sharing your feedback. We are sorry to hear that your bag was delivered in the condition it was. The **************** Consultant you were in touch with has continued to monitor your case for you (as well as the returns process). We apologise for any inconvenience that this issue may have caused.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.