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          Business Profile

          Fashion Designers

          Salvatore Ferragamo

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Fashion Designers.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/14/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Purchased a watch only wore it for a few days and the gold material is rubbing off and my money should be returned! Instead Im given the run around by customer service to seek repair for a defective watch! This is a terrible response to this issue!

            Business response

            09/15/2022

            Dear **************,

             

            Thank you for reaching out. For all our watches, we require the warranty booklet to ensure authenticity and proof of purchase at an authorized retailer. If you do not have this warranty booklet, please contact the place of purchase to obtain such warranty booklet. Once you have it, you can reach out to ******** Watch Repair, our watch distributor for further instructions as Ferragamo does not handle watch repairs in-house. ********'s contact information is below:

            ****************************

            *************************

             

            Kind regards,

            Customer Care

          • Initial Complaint

            08/17/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            Placed order ******* on 6/29/22.Item shipped on 7/1 and became lost on 7/9.Have been contacting Salvatore Ferragamo customer service and no one can provide me with a refund for an item I did not receive.It is now 8/17, I never received my item and Ferragamo still has my money. Since the item shipped from the ********* store, SF is telling me its on them and not the e-commerce site. I just want my money back for an item I did not receive!

            Business response

            08/17/2022

            Client already filed a chargeback, which was accepted by ****************.

            Customer response

            08/17/2022

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

            What is a chargeback? I never received my refund for this item! Unacceptable!

             

             

             

             

            In order for the BBB to appropriately process your response, you MUST answer the question above.


            Sincerely,

            ***************************




             

            Business response

            08/18/2022

            Client disputed the charge with her credit card company so they refuse to allow us to credit her. We've accepted the dispute on our side so the credit card company will be reversing the charge.

          • Initial Complaint

            07/05/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            This is a copy of the letter I sent to the company on several occasions: Hello,On May 15, 2022, I placed an order, order number: *******, the DRIVER WITH GANCINI ORNAMENT. I returned the product and have not received my refund. According to *** tracking, your company has received the shoes I purchased on May 25, 2022. I have spoken to several customer service representatives and have not received any information about my order. Today is July 5th, and there has not been a response or update to the status of my refund. Ferragamo has both my shoes and my money! When will there be an update on my refund? It has been over 30 days and going on two months since you have accepted my money and maintained possession of the product purchased. Is this normal operating procedure? When will my refund be processed? How long will this process take? Thank you,***************************

            Business response

            07/25/2022

            Hello,

             

            We are sorry for the delay in the refund. Please be advised that this refund was processed on 7/21/22. It should take 5-7 days, depending on your credit card company, for the refund to be issued back to your card.

             

            Kind regards,

            Customer Service

          • Initial Complaint

            06/27/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Hi there, I bought two pair of shoes on line for my husband from ********************** order# *******. I received them on May 4, 2022. They were not the right size, we took them to Ferragamo store in ******** mall the same day. We bought the same shoes but the right sizes from the store. The store manager was very nice and told us they can return the shoes to the warehouse for us. On may 12 I received the following email after I called them to follow up on my refund.Dear Neda,Thank you for contacting **********************.Concerning your request, we would like to confirm that your return was received by our distribution center as of Friday, May 6th at 11:11 am. Please note that we aim to issue credit after parcel being approved for refund is 14 business days from the day we have received the package.Please note that it may take **** business days for returns to be processed in our warehouse. Once your return has been handled, then your refund will be issued to your original form of payment. However, please note that according to our Terms and Conditions we are obligated to issue a credit within 30 days.We remain at your disposal.Best regards, Tiana ********************** ************* I followed up several times with customer service on May 18 I received the following email from them:Dear Neda,We are pleased to inform you that the items you have returned were received; our ****************** will inspect them shortly and if approved, will send your return for processing.If you are a registered customer, you may also check the status in "My Orders" section on the website So far I haven't received my refund I called them many times the customer service keep saying warehouse has not approved the refund, They do not give me any reason why they don't process my refund. Even customer service has no idea why the warehouse doesn't approve my refund. I have all email from Ferragamo confirming they received the items. Many thank

            Business response

            06/27/2022

            We sincerely apologize for this and thank you for your patience. I've instructed **************** to issue your refund immediately. You should see it post in 5-7 business days, depending on your credit card company's policy.

             

             

            Customer response

            06/27/2022

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

            Sincerely,

            ***************************



             

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 98

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          663 5th Ave Fl 5

          New York, NY 10022-5309

          Visit Website
          (866) 337-7242

          Customer Complaints Summary

          34 total complaints in the last 3 years.

          12 complaints closed in the last 12 months.

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