Reviews

This company is a complete SCAM!!! I paid for ********** plus and I was transferred back and forth from ***** to *** because no one was competent enough to do their job. This lasted 2 days and a total of ******************************************************************************************************************************************************************************* there are several addresses that I gave them which is completely INCORRECT. They want to take your money but when it comes to filing a claim they are committed INSURANCE FRAUD by making up addresses that were NEVER given by customer and making it seem like the claim cannot be filed because the other super secret address cannot be identified. I tried all the addresses I had in the past 10 years however I only use ONE address for everything and it is my parents house ******************** etc I cannot believe that such a huge company like ***** would contract out to a fraudulent company like *** instead of having in house workers that can file a claim for a lost phone. After speaking to multiple representatives, I have been hung up on, my time has been disrespected, I wasted hours and days of my time with no resolution, and the representatives couldnt even transfer me to a manager because I couldnt identify this secret address that I NEVER GAVE THEM!!! They just made up some address and expect me to guess it!!! Unacceptable!!! This company has to have a class action lawsuit against them for committing insurance fraud and mistreatment of customers

Company scammed my dying father into getting a policy knowing it would never reach maturity. My sister and I never knew any full information about policy. When he passes and I called they wouldn't give me full information. And confirmed the original amount of the policy. When they received information of what was expected for them to pay for the funeral they never called to tell us the amount we would actually get. Even on other times I called never saying the amount would be less. Then when it's time to pay the funeral home now they say his policy was never at maturity. So I'm left to pay everything. Terrible company. Terrible customer service. Terrible and rude people who deal with claims. Would definitely say they prey on sick and dying people. If you have a ill family member make sure they don't use this company.

Last week I recieved a letter that my maturity date of my policy was incorrect. Originally it was 2048 and they changed it to 2079. I would be 118 yrs of age before maturity. So I decided to do a Surrender of Policy. So I am closing the account. I put in $2996.40 over 40 months. They are only returning $711.00. This company takes full advantage of Seniors. I would never recommend them to my worst enemy. They are getting rich off us Seniors

I dont even want to give it a 1 star, more like a NEGATIVE 1,000,000+.My mom has life insurance with them since before I was born (43 years). They wont call you EVER. They wont inform you that youre now using your cash credit to pay your balance cause it increased and they made NO attempt to inform you of it. We set up auto payment and they didnt do it. We did it again and got a letter saying it would take effect in OVER A YEAR. Their auto phone voice thing doesnt work 1/2 the time or you finally get a real person and they pretend not to be able to hear you. They are a rip off. Go with someone else. See if your auto insurance offers life and get it through them!

This company is a rip off. I have filled out the same paperwork twice. Then I got another letter today wanting me to fill out again. Tired of dealing with them. Going to hire an attorney to see what they can do. Then they can pay for my attorney and court cost. The Better Business Bureau don't even recommend them. I would not recommend them to anyone. My Mom passed away in June and here it is November.

Do yourself a favor and do not waste your money on this company. I bought insurance for my flight since at the moment I didnt know if I was going to be promoted to a new position or not so to be safe I bought it. Turns out its not part of a reason for a reimbursement. The also claimed they would respond back in ***** business days and it took them way longer. Never again!

I have owned a life insurance policy and annuity for 30+ years with American General Life Insurance now known as *** or Corebridge Direct. I have treid for months to contact someone, anyone, via email and phone, from the company to assist me with my annuity. I have called numerous phone numbers, just to name a few : ************ ************ 888.517.9779 888.978.5371 844.452.3832 858.309.3000 NOBODY is willing to help me. I have even had a few say that I am NOT a policy holder. I provided the policy number, my SSN, and documents proving such. There has to be someone available to talk with the clients!! It is ridiculous the amount of HOURS that I have spent on the phone for NO HELP! I am just asking for assistance from anyone who may know who the CORRECT person is to contact. It's like a covert operation trying to track this company down!

I put a claim in for my son's accident in July this year and they have not resolved the claim stating that they don't have enough adjusters because some people retired. That's not my issue I have called at least 20 times and the customer service agent continues to give the same excuse. It is so frustrating .

*** has put me and my life insurance policy thru fraudulent practices. First, a few years ago, they changed my beneficiary to two random people I never heard of. Someone internally made the change, I just happen to see it when logging in to my policy. Then, they claimed they received annual payment for my policy this year, when I never actually made a payment. This took a week of back and forth to get the fake payment cleared, and a real payment posted to my account. Then a double payment was made, because the tracking info and record of the previous payment was not found after making the payment, and calling ***. Still waiting on a refund of the double payment. Lastly, someone at ******** bridge changed my address! Without my consent. This is unethical and fraudulent.

On September ******* I paid for a new device and it was to be sent to the wrong address On October ****** I was told it was delivered to my old address which it should not have been ! Mailing address Upon speaking to ***** she told me and an apple *** that *** sent it to wrong address.And also I told her fed ex delivered to the wrong house so go get it ! Ask for some ID ! It never happened ! And now today after being told to wait 7-14 business days ! I still dont have the phone I paid for ! October *******