We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Insurance Companies

          MetLife, Inc.

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Insurance Companies.

          Reviews

          10 word minimum.

          You can use up to 2000 characters

          Before you can leave a review on bbb.org,

          you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

          Add now

          Provide Your Information to Leave a Review

          Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

          All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

          This is automatically determined using your first name and first initial of your last name.
          How would you like to confirm your review?
          This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

          Verify your phone number

          Enter the 6 digit code sent to the phone number ending in undefined

          If you have not received a code within 2 minutes, you can re-send it.

          305 Customer Reviews

          Sort By
          • Date
          • Highest Rating
          • Lowest Rating

          • Rhonda M

            01/31/2025

            This is a terrible company for retirement plans. I have an annuity with them when they bought out General American. Id it almost impossible to get them to pay you out. There third party administration has sent them my approval three times. Ive been working three months on getting my payment. Now they want me to mail them my original copy of my policy. No way. Not sure Ill ever get my money. Its also hardly earned anything. Use mutual funds instead. Same amount of money over the same period earned 100 times more. Annuities are not a good longterm investment. This company is the worst.

          • Tony G

            01/30/2025

            These people are thrives, my mother had a life insurance policy with MetLife for years. Her account showed face value of $*****.00 and death benefit of $53,000. When we called to report her passing they confirmed the dollar amount. The day I received notice that they were sending a check for &*****. I logged onto the account and the $53000. Figure is gone. I called MetLife and no one can explain anything. I have print out of the policy showing the death benefit of $53000. I am consulting an attorney over this. If you have MetLife life insurance you better watch out. They are thieves.

            MetLife, Inc. Response

            02/04/2025

            Thank you for bringing this matter to our attention. We have contacted this customer directly by email to obtain additional information.

          • Marie P

            01/27/2025

            Nothing but trouble in trying to get my father's LTC insurance paid for. I don't know how many different ways they need to see the monthly invoice from the facility, but they seem to have trouble paying in any kind of timely manner. We finally had to send a certified letter to create a document trail as recommended by an elder law attorney. I would never do business or recommend this company to anyone.

            MetLife, Inc. Response

            01/31/2025

            Thank you for bringing this matter to our attention. We have contacted this customer directly by email to obtain additional information.

          • Raven M

            01/22/2025

            Where do I begin! I have literally been working to get an insurance claim paid for OVER a year. Smile doctors and myself have explained to them that the ortho office is PERMANENTLY closed and the checks should go to the billing department in ******. Each time they keep reissuing the check to the wrong address! Finally in Jan smile doctors received the payment for ****** because it was sent to the Dallas address as advised! However they sent the ****** to the wrong address AGAIN! I have called and called until Im tired! Smile doctors told me the claim form has the correct billing address so they are not understanding what MetLife is doing!!! Im getting fed up! Smile doctors owe me the 915 so of course they are tired of me calling!!! If smile doctors dont receive my payment by the end of this month I will be sending a letter to the CEO! I have some many **** saying they will call me back or they should get it in 14 days. Then I call back and they confirm it was sent to ********* AGAIN! I need a competent representative to work on this!!!

            MetLife, Inc. Response

            02/04/2025

            Applicable privacy laws and internal policies do not allow us to release protected health information (PHI) to a third party. We have reviewed the concerns brought forth and responded directly to the complainant explaining our position. The letter to the complainant was mailed today, February 4, 2025, via the ****************************. They should expect to receive our correspondence in the next three to five business days.

          • Leetrice L

            01/16/2025

            I have a critical illness claim that has said pending since 12/23/2004. I have been told 7-10 business days repeatedly. as well as spoken to a few supervisors for escalation. This is for a critical illness claim because if a heart attack. Im not sure what y do. I currently have no heat because of a desperate need of hvac repair, & my mortgage is late. I unfortunately have gotten behind because I was out of work b/c of above mentioned heart attack. My situations helpless, and they have no moral compass to even care, or do what was promised.

            MetLife, Inc. Response

            01/29/2025

            We have reviewed this information and have contacted the complainant directly under a separate cover in response to the stated matter due to privacy concerns.We appreciate your assistance in bringing this matter to our attention.

            MetLife, Inc. Response

            01/29/2025

            We have reviewed this information and have contacted the complainant directly under a separate cover in response to the stated matter due to privacy concerns.We appreciate your assistance in bringing this matter to our attention.

          • Edward O

            01/14/2025

            Got a Dental renew letter stating "Coverage Period" is Nov 1 2024 to Oct 31 2025, yet that is not when the coverage period really is. It is Calendar Year, yet NOWHERE is that stated. So, they denied a claim made on Dec 31, 2024. Can't wait to cancel! Very deceptive.

            MetLife, Inc. Response

            01/21/2025

            Applicable privacy laws and internal policies do not allow us to release protected health information (PHI) to a third party. We have reviewed the concerns brought forth and responded directly to the complainant explaining our position. The letter to the complainant was mailed January 21, 2025, via the ****************************.

          • Carolyn B

            01/14/2025

            Similar to the other life insurance review seen below, not paying structured settlement beneficiaries in timely manner and negligient/incompetentwith documentation. If you see this, please report a claim to consumer financial protection bureau. The more consumers that do this, the higher chance they will be held accountable.

            MetLife, Inc. Response

            01/21/2025

            We have reviewed this information and have contacted the complainant directly under separate cover in response to the stated matter due to privacy concerns. We appreciate your assistance in bringing this matter to our attention.

          • Jennifer F

            01/13/2025

            Awful response and customer service. I have been trying to surrender a policy for over 3 weeks now and they continue to run me in circles. I cannot speak to a manager when needed. I am told "they will call you in 24-48 hours." I offered to stay on the line until they could connect me today, but the representative said they cannot do that. Emailing the request for surrender has been aggravating.

            MetLife, Inc. Response

            01/27/2025

            Thank you for bringing this matter to our attention. We have contacted this customer directly by email to obtain additional information.

          • Jennifer S

            01/03/2025

            My experience is regarding their pet insurance. Absolute terrible customer service. I sent a message using their messaging system about 3 weeks ago, including an additional follow up message, asking them why my monthly rate went up by 20% after 1 year despite but a very low utilizer and what the trend is for yearly increases. I have yet to hear back from them and am debating just cancelling my policy because I do not want to have to deal with them over the phone just to get my question answered.Though it was resolved, I also did have an unpleasant experience with one of my claims. Their claims reviewer said one of my claims was 'complex' and that they had to reject paying for labs due to my cat's preexisting condition. It was baffling because there was nothing complex at all about the claim. My cat simply had a routine visit with routine labs. Due to the reviewer's complete lack of competence, I had to spend my time calling them to have this resolved over the phone. I asked to speak to a manager and never heard from anyone.

            MetLife, Inc. Response

            01/06/2025

            To whom it may concern, This is in response to your message regarding the following referenced complaint. We have reviewed the information and have contacted the complainant directly under a separate cover in response to the stated matter due to privacy concerns. We appreciate your assistance in bringing this matter to our attention. The Compliance Team,

          • Kaylee S

            01/02/2025

            Barely covers anything. Im questioning why I even pay insurance when Im hit with $800 bills out of pocket IN NETWORK for an exam, X-rays, and a few fillings. My bottom teeth became unaligned after my wisdom teeth erupted but MetLife is saying they dont cover orthodontics for people over 19? So why am I (someone over 18) even paying for this? I understand dental work is not cheap however I shouldnt be paying several thousands of dollars for services when I carry insurance. (And Im using that term lightly)

            MetLife, Inc. Response

            01/10/2025

            Applicable privacy laws and internal policies do not allow us to release protected health information (PHI) to a third party. We have reviewed the concerns brought forth and responded directly to the complainant explaining our position. The letter to the complainant was mailed January 10, 2025 via the ****************************. The insured should expect to receive response letter in the next three to five business days.

          Customer Review Rating

          1.07/5

          Average of 305 Customer Reviews

          Contact Information

          200 Park Avenue

          New York, NY 10166

          Visit Website
          (800) 638-5433

          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 157

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.