Complaints

• Initial Complaint

  10/02/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I used the Handy app to book a cleaner for my apartment today. I had $30 in credits from the service to be applied to my booking, built up over time for no-shows and other sub-par service they had provided me in the past. They did not apply my $30 in credit to my booking today, and claimed after I reached out to their customer service that it was applied numerous times. Only when I sent them my receipt did they admit they had made a mistake, but they could only apply the $30 to a future booking. Given my bad experience I am going to cancel my ongoing relationship with the company and I am seeking to be reimbursed for my $30 in credit that they did not provide me.

  Business response

  10/09/2023

  We thank **** for bringing this concern to our attention and sincerely apologize for any inconveniences that she has experienced. We have issued a refund of $30.00 as of 10/06/23. The funds will reflect on her bank statements within 5-7 business days. Should **** have any other questions, she is welcome to contact us again. 

• Initial Complaint

  10/24/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Someone stole my debit card information and then ended up spending about 800+ dollars on this app and the company is refusing to give a refund and even after i called the company to stop using my debit card they still allowed the hacker to keep making purchases.

  Customer response

  10/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  07/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello,We were suppose to get the professional installers today at 11 AM EST ** time and none of them appeared at my place. It has been over a week now that my new ** is opened and lying on the couch with all the trash in the room. I got a commitment from Handy supervisor that they should be here by 11 today and stated that we don't have to worry about them. There is a lack of commitment and accountability on Handy's part and they need to immediately install the the ** wall mount and attach the brand new **. They have also damaged my wall. Please call my cell ************ at your earliest.Disappointing customer,****

  Business response

  07/22/2022

  Hi ******,
  
  We'd like to inform you that we have notified our management team regarding your request. Rest assured, a manager will be in contact as soon as possible.
  
  Best,
  Dinis

  Customer response

  07/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I am not looking for a generic answers. So far their services have been so pathetic in all aspect and I need a commitment with the day and time on when Handy's management team will call me.

  Thanks!

  ****** 

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer response

  07/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here] As mentioned in my earlier response, I would like a Handy leadership from NA to email me with a day and time that they have a conversation with me. Let me know if anybody has any concerns. Thanks!

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  07/30/2022

  Hi *************

  Upon checking, someone from the team has tried to reach back to you through phone. However, you were on another call.

  An email was sent instead requesting when is the best day and time to talk to you. Feel free to respond to the email and someone will be reaching out

  to you within 24 hours. 

  Best,

  *****

  
  

• Initial Complaint

  06/15/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a pergola from Wayfair on 5/11/22 and paid an additional ****** through Handy for installation. I immediately received an email confirming June 15 @ 12:00 PM for the installation. I again received an email confirming the same thing on June 13th. I called today, June 14th to confirm the date for tomorrow and was told they had no one to complete the service as presented to me.

  Business response

  06/16/2022

  Hi ******,
  
  We're sorry your booking was rescheduled. While we do service your area, occasionally there aren't enough professionals available at the originally scheduled time. Also, we'd like to clarify that your booking is still in the process of being filled. The system does its best to match your appointment with an available pro, since other pros do claim jobs just a few hours before the scheduled booking. We are confident that your booking will go as planned.

  Best,

  *****

  Customer response

  06/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  As expected; my booking was rescheduled yet again just now via email to a day that doesnt work for me.. so I had to push it out another day.  SO its now a week later than originally booked (a month ago). Very disappointing.  I would like an actual phone call from a supervisor and a guaranteed date that this is going to happen. I work so I have had to take time off now for two different days, now it will be a third day of not working.  This is a REAL BURDEN. and the event this weekend is ruined. Not happy and disappointed. Please advise as to a call and a solid confirmation of a date that actually happens with the work I paid for two months ago.  I have heard your response more than once now, and its not working anymore.  Get this installation done!!! 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************** ******
  
  
  
  
   
  

  Business response

  06/30/2022

  Hello ******,

  Upon checking, we can confirm that Wayfair has reached out to cancel the bookings hence the bookings were

  canceled and your refund will be processed back to your card within 5-7 business days. Should you have any other concerns,

  please let us know via ***************

  Best,

  *****

  Customer response

  06/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   This will be resolved when i get my refund.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************** ******
  
  
  
  
   
  

• Initial Complaint

  03/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My complaint is about handy charging 5x to 6x what they are paying for assembly of furniture. Example. They charged a customer 460$ to assemble a desk tht they paid me 40$ to do.. I'm no expert but this seems like 100% a scam. And after multiple mentions about this they made up fees to attach to my account and then threatened retaliation. Telling me just wait.

  Business response

  03/12/2022

  Hi ******,

   

  We've sent an email via your business email address regarding your payment concerns. 

  Feel free to respond to the email should you have any questions.

   

  Best,

  *****

  Customer response

  03/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   . They send the same pre set message every time never addressing anything especially when it comes to them making 5x to 6x more money then me off my work.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  
  

  Business response

  03/18/2022

  Hello ******,

  We've already sent an sent an email by way of your business email address with relative links to address your payment issue. Please send an email to ******************** for further assistance.
  
  

  Best,

  *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩