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          Jewelry Stores

          Diamonds International

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          This business is NOT BBB Accredited.

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          354 Customer Reviews

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          • Audrey T

            02/13/2025

            I have been a customer for over 20 years and hesitate to shop anywhere else for my jewelry. Love the quality and customer service is alway wonderful. ******* was very easy to work with and communicated on every step of my ring sizing. I normally purchase from the stores where they can do the sizing in house but this time had to send it in. Worked ************* good to know I have a contact I can trust with any issue I may have.

          • Catherine J

            02/12/2025

            I purchased a tanzanite ring while on a cruise from DI in January 2025 and needed it resized. ******* G from DI made the process seamless - she explained the procedure and kept me up to date during the process. I would definitely recommend ******* at DI and would purchase again from DI knowing that the resizing process is easy and efficient.

          • Tara S

            02/11/2025

            I purchased two rings while on a cruise in November. My appraiser told me my small diamond was loose, and I was missing a chip on my tanzanite ring. ***** at DI was very kind and so quick to respond. She walked me through the return process, assured me my shipment was insured, and she made sure I received my rings as soon as they were available. She communicated with me throughout the process and between our 18 or so emails was way more prompt than I was with a response!! Thanks again *****!

          • Angela C

            02/07/2025

            After I purchased my jewelry from Diamonds Int'l, Gener V, contacted me regarding things that need to be done with my purchase. He was incredibly quick in all of his responses and so detailed in all of the instruction I needed to follow! He was polite and professional. Of course I was nervous about sending my purchase back and forth but he insured me that if I followed the instruction, it will all be okay. The emails he sent to me actually answered a lot of my questions BEFORE I even asked him! He even addressed the reasons for some of the detailed instruction so I can understand how they've already thought through the hesitation of the clients. He kept me in the loop on when he received the parcel from me and when it was sent back to me. I was very surprised by his customer service and speed! It would be a dream to have all customer representatives be like him!

          • Emma D

            02/06/2025

            I purchased a ring from DI while I was on a cruise early January. ******** was incredible to work with and I appreciated learning more about the industry and DIs commitment to quality and ethics. The ring was too big for the finger I wanted to wear it on so they talked me through the resizing process. Less than a week after the cruise, I received an email from ******* *. confirming whether I wanted to resize and talk me through the forms to fill out and shipping process. ******* was incredibly informative and put me at ease about shipping the ring to be resized. The shipping process was well written to ensure the protection of the ring and speedy transport to its destination. It took about a week and a half to resize, which was much faster than another company I used to resize a ring of lesser value. I believe in many cases that you can measure the worth of a company by your interactions with its employees and DI definitely blew me away with their commitment to service.

          • James S

            02/05/2025

            We have worked with ******* A for a little while now. We find her very prompt, courteous, and professional. We have had several rings purchased and then sized over the past couple of years and have always enjoyed working with her.*** and ****

          • James D

            02/04/2025

            I have dealt with Diamonds International for years. I find their pricing very competitive, their customer service to be far and above.

          • Elsa S

            01/27/2025

            Excellent service and communication. Focus on the task at hand. Asked questions as needed to get the needed results.

          • Karen E

            01/22/2025

            I have purchased from DI 3 times before and had a great experience. The last purchase, a diamond fell out within a week and I had to return the ring for repair. ******** in customer service guided me through the steps. I was nervous about shipping the ring but she answered all of my questions and assured me they would take care of it. The diamond was replaced and ring was repaired quickly. I was very pleased with the experience.

          • valeigh S

            01/16/2025

            I recently had an interaction with ***** *. She did an amazing job and kept me up to date on where my product was. Highly recommend working with her!

            Diamonds International Response

            01/22/2025

            Dear ******* *******, 

            At Diamonds International customer satisfaction, service, and quality are of paramount importance.
            Thank you for taking the time to leave us such a fantastic review! Were happy to hear that you loved your recent experience at Diamonds International with our customer service expert ***** *.

            Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise! 

            Sincerely yours,
            Diamonds International ************** Team

          Customer Review Rating

          4.51/5

          Average of 354 Customer Reviews

          Contact Information

          1290 Avenue of the Americas Fl 32

          New York, NY 10104-3301

          Visit Website
          (800) 515-3935

          BBB Rating & Accreditation

          C+

          This business is not BBB Accredited

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          Years in Business: 34

          Customer Reviews are not used in the calculation of BBB Rating

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