Business Profile

Market Research

Ipsos

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Research.

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
01/15/2025
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have contacted the company to let me gain entry to my account on their website where my work earnings are at in they emailed me a few times saying to try again on re-entering on their website basically but when I did try again it never goes through like always,I was doing good with the company until they sent me an invite last year Dec.3rd or 4th to participate in a project that would last 4 weeks in the project was to end Jan.5th which I agreed with,and I have been nice and doing right on my end but they haven't been on their end,If it's my earnings I should be included on the whereabouts of my points/rewards when I ask about it I feel,thank you.
Business response
01/16/2025
Hello,

Unfortunately,we were unable to locate any Ipsos iSay account in our database with the information provided.

Could you please ask the respondent to provide us with the email address that was used when registering with us?

Best Regards,
The Ipsos **** Team
Customer response
01/21/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I still haven't been paid $80 dollars when the project started in October lasted 4 weeks and now I've been waiting patiently,thank you also I have my account back but still not much help from business.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

********* *****

Business response
02/03/2025
Hello,

Thank you for your message.

We've reched out to the relevant department and they confirmed that this issue has been already resollved and the respondent received the funds in question.

Kind Regards,
The Ipsos **** Team
Customer response
02/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

********* *****
Initial Complaint
01/03/2025
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have been using ISAY/IPSOS for many years and never had an issue with them. Since the beginning of 2024, they stopped sending me email survey invitations and stopped posting surveys on their home page. I have tried several times over the last month to cash out using the ****** feature but they don't have a way to do this anymore. When I select an award ( I use $50 ****** transfer), it directs me to a page that tells me that I need a ****** account (which I have had attached to my account since the very beginning and always used to cash out), in order to proceed but it does not have a continue or proceed button to click on and therefore you can't continue to cashout. **************** never responds to emails and their *** office is nothing more that a an answering machine telling you to leave a message, which never gets a callback. I want my funds and I am not walking away from you owing me money. If necessary , I will file complaints with the ********* district Attorney's offices, NYS Consumer affairs, and any other agency I can find that will take action against your company. ISAY/IPSOS can contact me directly at ************************* if they want to resolve this issue.
Business response
01/10/2025
Hello,

Thank you for reaching out.

Please know that our support team reached out to the repondent to offer a gift card for the acumuated points in the closed account.

Kind Regards,
*******
Customer response
01/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I never received any communication from IPSOS/ISAY about a gift card offer. I really want a ****** transfer for the $100.00 for balance of my account. If that isn't possible then, I will take a
physical ******* gift card mailed to me.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*** *****

Business response
01/22/2025
Hello,

Our support team has reached out to the respondent regarding this, and confirmed that we are able to award the amont through ****** as well. Please ask the respomndent to respond to our emails and confirm the email address related to the ****** account where we should transfer the funds.

Kind Regards,
The Ipsos iSay Team
Customer response
01/22/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Please use ****** account : ************************** Please email me when the transaction is initated.
Additionally, I check my emails everyday, including my spam folders and I have not received any emails from you.
Sincerely,

*** *****
Initial Complaint
11/19/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I did a ship for Ipsos at Five guys , reimbursed up to $15. I got the cheapest burger and spent$27.62 . I got yo thinking I never uploaded the food opened and sent it to the scheduler promptly, 3 days later I get a response from her. She definitely wasnt concerned so I never responded back with the shop number and figured if the photo was needed an auditor of the shop would reach out to me for additional information needed. That never happened, instead the shop was not approved and nobody reached out to me prior requesting the additional information or photos needed, even though I had them all in my phone I forwarded them to the info provided in that email to request a revision/appeal. They didnt bother, after I had to overspend for items ( entree/burger, overpriced fries and drink ) that needed to be purchased in order for the shop to be approved.
Business response
11/27/2024
Hello,

Please let the respondent know that this is not an Ipsos client. Please ask the respondent to make sure that this complaint is related to Ipsos, and not to another company, in which case the complaint should be forwarded to them.

Kind Regards,
*******
Customer response
12/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

It is Ipsos,***********************************

Sincerely,

***** *******

Business response
12/20/2024
Hello,

Thank you for your patience!
The support team who manages this study has contacted the respondent and will assist in resolving this issue promptly.

Kind regards,
*******
Customer response
12/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Resolved with your help, Thank you

Sincerely,

***** *******
Initial Complaint
11/12/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Week of 11/4- Submitted for a reward after completing surveys. Never got the reward but my account was decremented and a transaction number was assigned. Sent 2 inquiries to their contact me asking to have the reward resent. I gave the transaction number. Never heard anything and stopped getting survey invites.
Business response
11/13/2024
Hello,

Please let the respondent know that our support team has answered to every email, but It appears that they've marked one of our emails as spam, which has subsequently prevented all our subsequent email communications from reaching them.
Our support team will reach out shortly with another message containing the Amazon code.

Kind Regards,
*******
Customer response
11/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******** *****
Initial Complaint
10/22/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been taking surveys for Ispos for over 3 years. My account has been in good standing, and I had earned $43.27 (4327 points). I have been unable to redeem these points, and the company has not responded to my inquiry about why I cannot update my profile or redeem my points. Luckily for me, this very same thing had happened to someone else I know and he did hear back from them, and they claimed he no longer qualified for their surveys, and his earned points could not be redeemed. I had been redeeming my points as soon as I earned them in case they did this to me, also. Now they have done the exact same thing to me, and are not letting me redeem the rest of my earned points.
Business response
10/23/2024
Hello,

Thank you for reaching out to us.

Unfortunately,we were unable to locate any Ipsos iSay account in our database with the information provided.

Could the respondent please provide us with the email address that was used when registering for the Ipsos iSay account? If the account was created using only a phone number,we kindly ask you to share that with us so that we can conduct a more thorough search.

Kind Regards,
*******
Customer response
10/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

They requested the email used for my account. My email used for my ISay account is ***************************************
thank you.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** ******

Business response
10/28/2024
Hello,

Thank you for your response.

We have found the account in our database. We are looking into your request and investigating the issue.
Please be assured that someone from our support team will be in touch with the respondent within the next few days.

Kind Regards,
*******
Initial Complaint
10/21/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been participating in surveys for this company for many months and have accrued ***** points. I am eligible for a $20 **** prepaid gift card for every 1000 points I redeem. This means I am entitled to $140 in prepaid **** gift cards. When I attempted to redeem my points, I was sent to the screen in the screenshot document. It is very convenient for my profile not to align with them, when I want to redeem $140 from them. I have also enclosed two photos of a letter from Ipsos, I am in the middle of testing a product for them, which poses the question how can I be testing a product and my profile not be in alignment with Ipsos? I thought this was a reliable, legitimate corporation. Unfortunately, current events have proven otherwise.
Business response
10/22/2024
Hello,

The respondent also reached out to our support team who is currently looking into her request. Our colleagues will get back as soon as possible with a response to this complaint.
We appreciate your patience and understanding.

Kind Regards,
*******
Initial Complaint
09/16/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello,I was a member of ipsos isay and they terminated my account and whenever I tried to reach them out, to my disappointment I didn't got any proper reply from them and I never got the chance to redeem my rewards in full, as I spend my valuable time with taking the surveys, its like I have wasted my time and energy with ipsos. In total I have 1940 points. Will they pay my rewards fairly?Because I started to feel that they took all my personal data ( shared with the third party too) and now they are unwillingly to pay my rewards! Is this a FRAUD!!!!Hope my problem will be resolve soon before they cancel my account!!
Business response
09/18/2024
Hello,
Thank you for contacting us.
Regrettably, we were unable to find an Ipsos iSay account in our database based on the information you've provided.
To assist you further, could you kindly share the email address you used during the registration of your Ipsos iSay account?
Kind Regards,
*******
Customer response
09/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
My email is : ***********************************

My ipsos account is: **********************************************************

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** ********

Business response
10/11/2024
Hello,

The relevant department informed us that unfortunately, it has been found that the respondent answered inaccurately and randomly in questions that require written responses (open-ended questions). This behavior negatively affects the survey results. Our terms and conditions that the respondent agreed to during account setup clearly state that any violation of survey rules leads to account deactivation and forfeiture of points. Please check the specific paragraph below from our terms and conditions for your reference.
"You agree that Ipsos has the right to terminate your membership in the Panel automatically and without the need for a formal notice or any other judicial or extrajudicial proceedings, for any conduct not within our quality parameters or business objectives, or for any violation or breach of these terms and conditions, the privacy policy, or survey rules. Any use of the Panelist account by an individual other than the Panelist is considered an unauthorized use and may be grounds for termination and forfeiture of points."
Please find the link to our terms and conditions for your reference: *************************************************************************;
Thank you for your patience and understanding.

Kind Regards,
*******
Customer response
10/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hi,
Im surprised to know that why are my answers are randoms as I was very attentively participating in the survey and very vigilant (and particular) . I don't know why it makes you think about my answers randoms?
But at least before closing this issue can I have it for the first and last time a Igood time with ipsos?
On what I have spent my valuable time taking all thise surveys , kindly, the least you can do me is , let me claim my rewards in full!!
Hope you will be generous on my part.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** ********
Initial Complaint
09/11/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have been participating in Ipsos surveys/marketing for over a year and a half. Never had an issue with them and with claiming my points for Amazon cards, until recently.I have 4205 points, which is worth a little over $45 in Amazon cards and when I tried to redeem, nothing happened.I contacted Ipsos and days later, I was told that they had terminated my participation and that they did not have to explain why they made the decision to terminate. I responded with according to their rules, they have to provide me with notice that they are terminating my participation and after their notice, I have 10 days in which to redeem my rewards. They responded with "we noticed some inconsistencies" in my responses and as such, I have forfeited my earned awards.After a few more emails, they just kept responding with the same aforementioned response. I pointed out that they are not in compliance with their own rules, to which, they never respond to their violation of their own rules.I want to redeem my 4205 points so that I can have my $45 in ****** gift cards.
Business response
09/12/2024
Hello,

We apologize for the inconvenience.
Please let the respondent know that our support team will reach out shortly to offer an Amazon gift card in the amount of the point balance from the closed account.

Kind Regards,
*******
Customer response
09/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I am still waiting for my compensation. Ipsos emailed me on 9/12 with the offer of an Amazon gift card in the amount of $42. I accepted. As of 9/13 at ********************************************* a credit to my Amazon account.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* **********

Business response
09/19/2024
Hello,
Thank you for your message and for your patience. We understand that waiting for your Amazon gift card can be frustrating, and we appreciate your understanding as we work to process your reward.
We can assure you that we're doing everything we can to expedite this process. Please note that you will receive your ****** gift card via email. Make sure to check both your inbox and your spam folder.
If you haven't received your gift card within the next two weeks, please don't hesitate to get back in touch with us.

Kind Regards,
*******

Customer response
10/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* **********
Initial Complaint
08/20/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
UnpackMyBeauty_Liquid Lipstick2 Inbox ********************************************* Wed, Jul 10, 1:22PM to me Hello *********,Im very happy to inform you that you have been selected to participate to our new community Liquid Lipstick2 !Wed like to send you some products to test but we dont have your full address. Can you please let us know?The board should start tomorrow Thursday 11th up to July 17, so as you can see, were very late and we apologize for such a short notice.Can you please get back to me as quick as possible with your full address? Many Thanks, Ipsos I received the items the very next day and started the process of reviewing the items, posting videos, and answering questions. I finished all aspects of this study. Its been over 30 days since the close of this study, I've emailed Ipsos and the Unpackmybeauty people and no one has responded. I want the promised $130 plus $ 10 for a different study, $140 total. I use many survey companies but this one has the worst customer service. I shouldn't have to "hound you" for my compensation. These "focus groups" are time consuming and alot is asked of you, the right thing to do would be to send out rewards at closing.
Customer response
08/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************************
Initial Complaint
08/14/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Ipsos cancelled my account per their policy but will not give me my point value that I have already earned completing surveys. This is fraud because I spent my time doing surveys and they refuse to cash out my points.
Business response
08/16/2024
Hello,

Please let the respondent know that our support team will reach out via email to offer an Amazon gift card in the amount of the points balance from the closed account.

Kind Regards,
*******

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Customer response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary