Reviews

I purchased a Pod 3 last September, and everything worked very well until about March. My husbands side of the Pod stopped registering his sleep. The temp control, alarm, etc. all still work.I reached out to customer support, and was given troubleshooting instructions. We followed these, but still had issues so I contacted them again.I was told that the case was being escalated to engineering, and have gotten several emails over the last two weeks basically saying no update.Today, I got this message: We just wanted to check in to see if you received our previous response, as we have not heard back in a couple of days. Is there anything else we can do to help?Of course I didnt respond, there hadnt been any update provided.When I emailed back 4 hrs later, I received an automated message that my case has been marked resolved/closed.I feel like they are intentionally dragging out/making this process difficult to either make it till the warranty expires or make it not worth my time.

My Pod stopped connecting to wifi and after multiple calls with the eight sleep team, they reached out saying they need to replace the *** itself because of a hardware issue, but its $500 for replacement since its out of warranty. I understand if I broke it somehow, but no, a faulty system and im expected to pay to fix it? After paying $3000 for a mattress this is not what I expect from a company nor how I want to be treated, I will be contacting my lawyer.

Hello, We have found no active order for this customer. Our ****** warranty is only valid with an order from our site. Eight Sleep Inc. ("Eight") warrants to the original purchaser that your Eight-branded technology layer sold together with and as part of the Eight Smart Mattress and/or your Eight Sleep Tracker device (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year for the Eight Sleep Smart Bed, or two (2) years for the Eight Sleep Pod, the Eight Sleep Pod Pro, the Eight Sleep Pod Pro **** and the Eight Sleep Pod Pro Cover from the date of purchase.

Eight Sleeps Dystopia A Monthly Fee For Better Sleep Pros:-Improves my sleep quality by helping me stay cool and avoid night sweats -Thermal and vibration alarms (membership only)-Temperature changes can be programmed and automated (membership only)-Sleep routines can be programmed and automated (membership only)Cons:-Product is virtually useless without paying for the expensive membership; even basic features are only available to members -Eight Sleep uses deceptive business practices -No remote control; can only control with app/phone not ideal for making quick adjustments during sleep session -No option to hide sleep score/data -The "Autopilot" feature (membership only) seems like a gimmick, and actually worsened my sleep quality ***My full review was too long to post***Eight Sleep tries to bury in the fine print the costly membership fees required just to get the Pod to perform basic functions (sleep routines, programmed temp changes, alarms, etc.). In other words, they do not make it obvious to customers that unless they pay about $15/month, they will only be able to turn on/off the Pod 3 and change the temperature manually that's the full extent of a non-member's controls. It should also be noted that new customers are essentially forced into paying for a 1-year membership, i.e., you can't opt out if you want to buy the mattress cover. Which, I suppose makes sense once you realize it's practically useless without the membership.Eight Sleep tells its customers that they have to charge a membership fee, as it supports "development and ongoing engineering support." Honestly, I think that's reasonable for the sleep data/reports, but not for basic features like sleep schedules and alarms. For example, robotic vacuums like iRobot don't charge a membership fee for cleaning schedules. To my mind it's obvious Eight Sleep is simply milking their customers for every ***** they can.

Thank you for your feedback. Autopilot allows us to make your Pod better every single day by expanding its intelligence and adding new features on a regular basis.
Autopilot supports ongoing reports and data analysis, as well as storage of all of this information for you to access anytime and the costs associated with this. It also supports all the new features that are triggered based on the intelligence of the product which is the result of algorithms paired with real time sleep and health data analysis. These intelligent features require development and ongoing engineering support. 
The Pod is a different kind of product, intelligent, not something you just turn on and off. People who invest in a Pod do it because they want to sleep better, just like you invest in a gym membership because you want to be physically fit. And our results prove the value of this package of hardware and software, and the satisfaction of our users. 
Nine out of ten of our customers report better sleep with the Pod. All this is possible because of software updates released over time, an incredible team of people focused on product improvement and customer support that will keep working for you behind the scenes to make your experience better every day.

They take your money and will not receive your product until a month later. This is unacceptable for such an expensive product.

Hello, we can see that the order placed on September 4, 2023 was refunded on September 27, 2023, due to previous shipping delays. We apologize for the inconvenience experienced.

Expensive mattress started leaking after 1.5 years. Refused any replacements, asking for $500 more.Such an expensive product should have a 10 year warranty.

Hello,
We apologize for the experience. Warranty replacements are only applicable to the original purchaser. The information provided to our support team was in relation to a replacement from another member. In this instance there is no warranty coverage for this type of request. However, if you purchase from Eight Sleep directly we will always cover the products under warranty.

They reached out here saying "Warranty replacements are only applicable to the original purchaser. " whereas when in my support ticket they said "After some review, our records indicate that your warranty has expired. This means we can only offer troubleshooting assistance, but cannot provide a product replacement, which seems to be what is needed in this case."Which means they lied in my support ticket. I didn't buy a used faulty mattress, I received this as a gift. If they would have said so from the beginning I would have asked the purchaser to handle the support request. They shouldn't be trusted.

Hello, we have reviewed this case thoroughly and verified that this purchase was made, and used, previous to your receiving the pod. It is also true that the warranty on the original purchase has expired.

Did you guys even read what I wrote? I received it as a gift and could have easily emailed that person to ask for the replacement. You told me over email that you refused to replace it because it was out of warranty (which is ridiculous when a $3000 product breaks after a year and a half).