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          Business Profile

          Online Retailer

          FactoryOutletStore LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/06/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered 4 aluminum cups and never received them

            Customer response

            10/01/2024

            Better Business Bureau:

            At this time, I have not been contacted by FactoryOutletStore LLC regarding complaint ID ********.

            Sincerely,

            ******** ******

          • Initial Complaint

            07/09/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I purchased four pairs of sneakers off of this website back in April and I never received my order. I had been communicating back-and-forth with customer service by email and all of a sudden the email is Now, no longer active I am unable to send messages. They have stolen my money and never delivered my order or a refund. Now the email address is inactive that I have been corresponding with for two months.

            Customer response

            08/03/2024

            Better Business Bureau:

            At this time, I have not been contacted by FactoryOutletStore LLC regarding complaint ID ********.

            Sincerely,

            ***************************

          • Initial Complaint

            06/28/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed an order for Dyson air purifier filters on February 10, 2024, $406.72 and after contacting them a few months later I was told that the order was still backordered. I have still not received the order or tracking information as of June 28, 2024. I reached out to the vendor this morning and the telephone number appears to not be working.

            Customer response

            07/23/2024

            Better Business Bureau:

            At this time, I have not been contacted by FactoryOutletStore LLC regarding complaint ID ********.

            Sincerely,

            ***********************

          • Initial Complaint

            06/27/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On 3/6/24 I placed a phone order with Factory Outlet Store for Refrigerator water filters and Air Cleaner HVAC filters for a cost of $105.05. The estimated delivery was 3/13/24. I have never received the order, but my credit card was charged for the total amount. I have used this company in the past without any problem. I have tried numerous times to contact the company by phone and email, but no response and the last several times, I get a recording that the number cannot be completed as dialed. When I tried to send an email, it stated that the email could not be sent and was dangerous to continue to try and send it.I want a full refund if this merchandise cannot be sent to me, which since it seems the company no longer exist, then I want to be reimburesed!

          • Initial Complaint

            06/20/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I have been reaching out for weeks In regards to my purchase I got a shipping status number and my order was never delivered I have cameras all over my home there was no attempt of delivery for weeks they keep telling me they will escalate the whereabouts of my order now i'm just being ignored

          • Initial Complaint

            06/04/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            3/25/24 ordered water filters and they never arrived. I called every phone number I could find and all numbers were disconnected. Maybe they are out of business. they should be by the way they treat customers.

          • Initial Complaint

            06/04/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered a Simrad radar dome for my boat from ********************** for $2031.93. I have attached the invoice. The dome was ordered with a 10M cable and the cable was not delivered with the dome. The dome will not work without this cable. Only the dome arrived. I tried several times to email and call ********************** however their phone system was down and is now disconnected. My emails were never returned. I filed a compliant case with PayPal since I used my credit account to make the purchase. PayPal instructed me to return the dome to Factory Outlet Stores Holding LLC, ************************************************************* however ********************** website stated only returns should be delivered to a ******, ** address. I returned the dome to the ** address and tracked the package. It was delivered May 24, 2024. Now their website is down, or is no longer working. PayPal has now denied my case since I did not send the product as instructed to the non-deliverable NY address. I am going to take legal action to get my money back. I am very frustrated and have been taken advantage of. FACTORYOUTLETSTORE now has my product and I am out $2k plus the $100 shipping charge I paid to send the product to **. 

            Customer response

            07/01/2024

            Better Business Bureau:

            At this time, I have not been contacted by FactoryOutletStore LLC regarding complaint ID ********.

            Sincerely,

            ***********************************

          • Initial Complaint

            05/31/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On Nov. 19, 2023, I ordered 3 refrigerator filters for $180.93. I was sent a receipt email and told I would be notified when the items shipped and given a tracking number. This never happened. When I checked in about it, I was told twice that the items were on back order with the vendor and I should have them soon and would receive a tracking number. I never did. Over the last few months I've sent more and more emails asking about my order, always referencing my order number. I stopped getting responses. When I tried to call the customer service line, the number was not a working number. I'm out $180.93 and have no filters. I attached my most recent email with my order number and amount spent. I'm happy to provide ALL of the email communication should you need it.

            Customer response

            06/25/2024

            Better Business Bureau:

            At this time, I have not been contacted by FactoryOutletStore LLC regarding complaint ID ********.

            Sincerely,

            *********************************

          • Initial Complaint

            05/31/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased from them refrigerator filter. My order is ***********. It is more than a month and I have not received my items from them. I need the filters or refund my money immediately

          • Initial Complaint

            05/22/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I order a Voyager Focus 2 UC Wireless Headset with ******************* Stand (Plantronics) that was not received, it was on back order. The purchased date is Jan 10, 2024. I am unable to reach merchant about order or refund.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 20

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1407 Broadway Suite 700

          New York, NY 10018-3299

          Visit Website
          (800) 946-9174

          Customer Complaints Summary

          63 total complaints in the last 3 years.

          31 complaints closed in the last 12 months.

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