Complaints

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  NuCare Pharmacy had a delivery guy bring me my wheelchair today and the delivery guy was inappropriate towards me I do admit to calling him attractive but that's all I was on the phone with my neighbor at the time once he assembled my chair he left called me from Downstairs to say he forgot to take a photo of the wheelchair so I let him come back in my apartment to take his photo then he goes to ask me if my neighbor was still on the phone I said no she hung up he asked if I had a boyfriend I said no then asked about my accident then asked me if i needed money i laughed and said no he insisted on giving me money he gave me $22 I told him I didn't need it he said it's okay take it I told him Thanks and Then he said I could give you $50 for lil something and then grabbed his ****** then said that's a generous offer I told him no and then he said whenever you ready to call him left

  Business response

  06/04/2024

  I have spoken with the delivery technician who delivered the wheelchair, and he is adamant that he did not make a pass at the patient.  In fact, the story he provided was that she was on the phone when he was making the delivery and was told to come into the apartment cause the patient was not able to properly walk.  When he came in the patient was on the phone (like she mentioned) and continuously was making reference to the driver being very handsome and good looking.  The driver advised that he was very uncomfortable, and that even the person on the other side of the phone call (who was on speaker) was telling her to stop.  The technicians are instructed to take pictures of the delivered items to help protect against lost, damaged, stolen or missing items.  He was so uncomfortable that when he left the apartment, he forgot to take the picture of the delivered wheelchair, so yes, he did call her to go back upstairs so that he can take the picture and send to our corporate office to confirm the delivery.    That is where he states that he took the picture and proceeded to leave.  

  I have not only spoken to this particular driver, but also every driver and reviewed a code of conduct and professionalism when doing medical supply deliveries. He has been made aware that any conversation outside the description of the product being delivered should be referred back to our corporate office.  That the role is to deliver the item, retrieve a signature and picture, and to leave the residence.   With that being said the driver is on probation and has been warned that any such incident or complaint similar to this one will lead to his suspension or termination.  The technician has never once before had a complaint, and this is his first offense / complaint filed against him.  

   

• Initial Complaint

  07/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I'm 63 years old, handicapped, and in a motorized jazzy wheelchair. I've been trying for months to get it replaced or repaired. Servicemen have been here numerous times to avail. I think I'm getting a runaround. I can't get to my doctor because I can barely walk. This chair my legs. I am very sick!Please help

  Business response

  08/14/2022

  She has no basis for this complaint.
  
  She is verbally abusive EVERYTIME . We did a repair in June, she called us saying the chair was not working again we picked it up it seems the chair was in lock mode we fixed everything, and she rescheduled redelivery several times as she was in the hospital.
  
  I just called her first she asked me what I wanted when I stated I was calling to see what the issue was as she filed a complaint, she stated she never di when she said she did because we took forever as I was explaining the timeline without fail she started fussing. I explained to her even after all the verbal abuse we continue to service and accommodate all her rescheduling to which she hung up on me .
  

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