Complaints

• Initial Complaint

  11/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I applied for an apartment at perimeter garden at ********** and was asked for a holding fee before even getting approved. I was moving from another state but was told I had to bring in physical identification. I canceled the application and was sent an email stating the holding deposit would be refunded to the form of payment after the 10 business passed I called to find out why i hadnt received my refund and was told that they mailed it. Never did they confirm a mailing address. I gave them my new address and it has been almost 2 months and I keep getting the run around about my refund. Every time I call for a manager there are excuses and they say theyre waiting for corporate.

  Customer response

  12/24/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Sentinel Real Estate Corporation regarding complaint ID ********.
  
  Sincerely,
  
  *********** *****
  

  Business response

  12/27/2024

  RE: *********** *****, complaint #********  

   

  *** ***** applied for an apartment with us at Perimeter Gardens Apartments in Dunwoody GA. *** ***** applied on September 19th but canceled her application on September 23rd. We processed the refund on September 24th and a check was cut on 10/3.  This was mailed to the address that was listed on the application she submitted. 

   

  When we found out *** ***** had relocated and had not received the original check on November 22nd, we started to research the original check to ensure that check had not been cashed.  A new check was reissued on 12/5 and mailed to the new address that *** ***** provided.

   

  We do believe that this concern has been addressed.   

   

  Thank you for your time. 

   

  Sincerely,

    ****** ********* **** ********* ******** ** ************
  

• Initial Complaint

  12/14/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  After giving notice according to policy and leaving my forwarding address along with bank account details, I moved out on October 21, 2023, Sentinel Corp's property ************************************* has failed to refund my security deposit due of $452.47 within 30 days per ************ law and now is obligated to pay me double the original security deposit, which was $500, so now the total due is $1,000 per ************ law. I have contacted property management numerous times with no resolution or proactiveness on their part to give me my money.

  Business response

  01/04/2024

  We would like to acknowledge that ****************************** provided proper notice to vacate,returned keys and surrendered possession timely. The deposit accounting on the account was completed well within the 30-day window per Policy and a refund of $452.47 was processed via ACH as elected. However, despite numerous successful ACH refunds processed previously, a system glitch resulted in a delay with his refund.  Upon recognizing the issue, we reached out to ****************************** and a new ACH was processed.  ****************************** confirmed receipt of his refund on 12/18/23. Due to the delay a separate check in the amount of $547.53 was issued in accordance to ** Landlord/Tenant regulations.  ****************************** confirmed receipt of the check and acknowledged this matter resolved via email on 12/21/23. 

  Customer response

  01/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************
  
  
  
   
  
  

• Initial Complaint

  11/01/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  July 28, 2023, I moved out of the ******************************* and while traveling in ***** on August 2, 2023, I was informed that my rental deposit would be mailed to my new address.Due to ridiculous post office change-of-address issues, I did not receive my deposit, and it may have been returned in August. I returned on August 23, 2023. After speaking with the post office, I corrected my address on August 25, 2023. At that time, I was notified that any mail sent to the new address would make it to my mailbox. I contacted the ******************** management, updated the address since the apartment number changed, and requested a new check sent out. The management team informed Sentinel (so they say), and I expected a check sometime in late September.During the first two weeks of September, I went to ******** on a training assignment, as most of my training is near ******** and **********. I returned on September 21, 2023, and still, no check. Once again, I went to the *********** to ensure my mailing address was correct, and it was. I contacted ******************** again, and they stated that they would contact Sentinel.It is October 31, 2023, and I have yet to receive my deposit refund from this corporation.

  Customer response

  11/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  09/18/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The apartment community, LexingtonFarms in ************* ****** (owned by Sentinel Real Estate Cororation) provided less than 24 hours notice to closing off parking and threatening to tow vehicles at cost to resident. This means someone out of town would have had to pay for their car to be towed. Apartments are not kept to "luxury" standards as advertised. Maintenance not completed as advertised. Amenities not open as advertised (chained tennis court, closed pool, office locked to access amenities inside). Stairs to apartments in dangerous condition. Cracking/falling. Corporate office refuses to contact residents. Apartment complex manager refuses to contact residents.

  Customer response

  10/12/2023

  At this time, I have been contacted directly by Sentinel Real Estate Corporation regarding complaint ID ********, however my complaint has NOT been resolved because:

  They are still not providing legal notices/services to residents.  

   

  Sincerely,

  *********************

  Business response

  11/06/2023

  Due to anticipation of the likely daily disruption to residents, the management staff provided timely notice to residents via e-mail and posted flyers of the dates scheduled for laying the new asphalt throughout the property. Cars that did not move timely were re-located to a different area of the same property and not off-site.

  
  Maintenance requests are completed in a timely manner with timely notice of any issues from residents,in writing to the *************** or on-line via the Resident Portal.

  
  Amenities are typically only closed for repairs or renovations. The pool was closed for a short period at the beginning of the summer season for important repairs. The pool was then opened in pristine condition for the remainder of the season.

  
  The property is inspected on a routine basis and all repairs are made in a timely manner, as needed.

  
  The ************** staff and **************** will always make a reasonable effort to respond to residents in a timely manner. Our residents are our top priority. We encourage all residents to please reach out to us at any time, with any questions or issues that they may be experiencing

  Business response

  12/07/2023

  Management stands by their previous response. This residents' vehicle was never moved so we are not sure why he is involving himself with this type of complaint, since other residents whose vehicles were moved have not complained and in several cases residents acknowledged their failure to act in accordance with the issued notices. The complainant recently had the opportunity to move-out at the end of their lease, with all of the issues raised as reasons to do so, yet they still chose to renew for an additional year. This surely indicates his satisfaction with current management. At this time it is unclear what the residents' motive is with this complaint, as all issues raised have been responded to and/or remedied if necessary. 

  Customer response

  12/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  *************** continues to fail to address to cause of my complaint. Less than the statutory amount of time was provided before cars were towed. Although they are correct my car was not towed, this obviously shows a lack of compliance with laws. My complaint is to ensure *************** understands they are not above the law and are being watched. 

  The passive aggressive tone of the response is also rejected. Nothing is "obvious". As clearly stated in e-mail communications with management, the only reason I signed another lease is because all other apartments in the area are at capacity (unlike ***************). I would prefer to move and would happily mutually separate from the lease without penalty if a unit at another property becomes available. 

  I will also add false advertising to my complaint. *************** currently advertises "electronic package lockers" on their website. However, these lockers do not exist. There is a package room, but electronic lockers do not exist. 

   
  Sincerely,
  
  *********************
  
  
  
  
   

  
  

• Initial Complaint

  05/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Im reaching out because we are having an ongoing problem with the office at ************** in ***********, ** and Ive had enough. We have lived here for over 4 years. During that time, we have been accused of multiple lease violations. All of which have been false. The latest accusation is that we have multiple animals and that we are violating our lease by placing a cat tower on our porch during daylight hours. We were also accused of animal mistreatment because they think our cat is unattended. Not that its any of their business, but our cat is never unattended. I encourage them to call the authorities if they think our cat is being mistreated. Until then, they really need to mind themselves and their business. At this point, we need an intervention or a mediator. We pay our rent on time and weve never been late. And, we pay every month to have our cat here. Im going to attach some pics that I took during my 15 min. walk on the property. I have many, many, many, more. Im really surprised at what I saw since, according to the leasing office, they walk the property daily. Whats interesting is that we live on the 3rd floor behind a large tree. You would have to really look to see anything on our patio. The complaints are clearly coming from maintenance. The same folks that say they saw 2 cats in our apt. It also would have been nice if maintenance would have answered the emergency line when a pipe busted and we were left with no water until the next day after 5. I guess they wouldnt answer the emergency line because it was a known issue TO THEM. Instead, they chose to just ignore all the calls that came in.

  Customer response

  05/28/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Sentinel Real Estate Corporation regarding complaint ID ********.
  
  Sincerely,
  
  *******************
  

• Initial Complaint

  12/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Rented an apartment at ***** in *********, **, completed move-out and turned in keys on October 31st and still have not received my deposit back. Letter from Sentinel stated I would be receiving $1461 back and through many clerical errors I have still not received my deposit (****** law is 30 days) and I am on day 46 with no resolution and no money returned. I have a letter proving what I am owed by Sentinel and proving I requested a direct deposit with their follow up email acknowledging it. The manager ********************* at ***** continues to do nothing to get my money back and ********************************* at Sentinel has not returned any of my multiple calls in the last two weeks.

• Initial Complaint

  08/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I moved into ************************** on April 18 which at the time was owned by **********************. I had some maintenance issues during this time, but they were all promptly addressed and fixed. Sentinel Real Estate Corp took over ownership of the property in June. Since then they have completely run the property into the ground and are refusing to respond to my maintenance requests. I have had two of my sinks broken for over 2 months and no one will fix them. My microwave also recently stopped working and I have no hope that they will be able to fix that either. I have called the Sentinel corporate office and basically been berated for not having enough "patience". When I respond that I have been patient by waiting over 2 months for the issue to be resolved, he then blames their lack of response on the previous management company, saying they left them with too many issues to be able to fix everything that is broken. First of all, I find that extremely hard to believe when under ********************** all my issues were fixed within 24 hours. Second of all, even if the old company left the property with a bunch of issues to fix, why haven't you hired the necessary staff to be able to fix them? I am at my **** end with this property management company.

  Business response

  08/03/2022

  Prior to having knowledge that this complaint had been filed, this resident had contacted Sentinel's corporate office and received confirmation that the remedies to their maintenance issues were being expedited to the best of our ability. Delays had been the result of supply chain issues for specific parts/appliances. Sentinel takes great pride in managing multi-family properties nationwide, providing exceptional service. Our on-site team has been and will continue to be responsive and as expedient as possible in servicing all maintenance requests for our residents.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩