Book Publishers
McGraw-Hill EducationHeadquarters
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Good morning,On Friday February 17, 2023 , a coursemate of mine ( **********************) assisted me to buy two online ********************* textbooks for my MBA classes. The books cost $163,46 ,$141.63 respectively, which payment was made for each. I found out that the payment was accepted but access for the book is still show expired. The email of the payer is ***************** and he has promised to furnish you with any information that you may need to investigate the payment. You may also contact him on the phone number **************.please I have a whole lots of assignment to do with the book.iy is a ********************* *****(6th edition ) book . Please help resolve the issue and fast as possible. * * *Business response
02/22/2023
***************************** was contacted this morning, Feb. 22, 2023 and confirmed access to both Connect courses. Student stated he was successful in completing assignments.Initial Complaint
01/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
20+ years ago a friend published diabetic cookbooks with McGraw Hill and were to receive royalties each year. These royalties were passed along to family members when the author passed away. In 2021 the last relative passed away with royalties to be passed on per a will. It has been over six months since paperwork was sent into McGraw Hill to make the transfer of the royalty payment with no response. They have not answered emails or phone calls in regards to the matter. We just want to close the estate and cannot do so until this matter is finished.Business response
01/23/2023
We have connected *************************** to our ******************** and they have confirmed that this will be resolved.Customer response
01/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and am waiting for the complaint to be totally resolved. I believe it is in the process.
Sincerely,
***************************
Initial Complaint
11/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am attending *************** College in ********** **, and the McGraw Hill Education providing the online classes for the college, I am enrolling in a class called LOG-240 in the Supply Chain degree, and I have an assignment for the class that the system is preventing me from access it multiple times. The assignment name is [Practice Operations Module 3: Forecasting and Contracts] this is the third assignment and it is a graded assignment. Usually the first attempt is to learn and then to practice it, but the system allowed only one time to access it and won't me to do it anymore. I called the company on Sunday 11/20/2022 and their agent kept asking the same question again and again without an attempt to advance the conversation and solve the problem. Then I open a case online [********] and pass 3 days and the assignment getting close to the due date and the problem didn't getting fixed. On Monday 11/22/2022 I called twice and asked to talk to a supervisor and the first person answered [******] said we don't have one, and they promised to call me back in 5 minutes but never did.I called again on Wednesday and the same story, their phone agent kept repeating the same questions an same sentences from the screen in front of her without doing anything. So, I asked her to give me a supervisor and she said that she can't reach one, so I told her I am going to report it to their Headquarter, after few minute one of their supervisor [**************] called back, and same routine they keep telling that they see there is a case open, and that they understand my frustration (repeating over and over), but when you I asked them why the problem isn't solved, they avoid to answer. I tried to explain to her since they are an Education business, that every question with "WHY" supposed to have an explanation answer and you don't answering my question "The case is open for 3 days, assignment has a grade, due date, and I am PAYING YOU for that" why it's not solved? no answer.Business response
11/28/2022
We have located several cases regarding this concern. Our technical support team has responded to emails, advising that ******************* reach out to the course Instructor. Our technical support team cannot change or override the settings within the Instructor's account.Customer response
11/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I don't accept their respond because:
1- I didn't receive any Email telling me to contact the instructor, and if they did, why they didn't attach it to the complaint answer!
2-I called them couple times, and after their representatives couldn't solve the issue, then I asked them to let me talk to the supervisor, they couldn't find a supervisor available, so they told me that a supervisor will call me in 5 minutes, and they never did.
3- In both cases, I do not need their response after this, and I don't need the refund, because after their lie in this response the case will move to higher level as a Lawsuit, so they can bring with them (My open Ticket, My phone calls to them asking for supervisor and hear them saying "He will call you in 5 minutes", and the Emails they mentioned in their response saying it was sent to me advising me to contact the instructor)
4-The Secretary of Education will be copied too.
Regards,
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************
Initial Complaint
09/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I contacted McGrawhill because my access code for Connect was "expired". Even though, I had just gotten it 2 weeks prior. The first person I contacted was great and helped me connect with support. The second person immediately said my textbook was expired on July 10th 2021. It is September 14th 2022, so I explained that it would not make sense. Eventually it was brought up that I gotten my access code through ***** so I needed to contact **** for it. Which **** only let me know that they just gave out the access codes from McGrawhill. I let this person know that I still needed help figuring this out and they completely left the chat we were in. Leading me to call them again. When I saved the transcript it only showed me talking to the main agent.Business response
09/16/2022
The student called and asked for assistance since she was having a hard time registering to her course due to access code used. We walked the student through registering. The reason she was having issues and why it showed expired was because she was registering with the wrong email address: ********************. She registered the new code under email address: **************. The student worked with our Technical Support team and issue was recorded on case ********. The student has access to the product.Initial Complaint
08/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On June 2, 2022 I purchased an ebook 1 year subscription from ********************* in the amount of $62.55 for my student's of AP Biology class. The business said it would send an access code to access the ebook. To dats no access code has been sent. I have spent 4+ hours on the phone ***************** overseas) and they cannot resolve the issue, and suggested I request a refund. My refund request was declined. PO NO: SEG-****-1******. Claim #********. The business cannot resolve this issue, and will not approve a refund.Business response
09/08/2022
A credit has been issued as requested on credit memo number ************ dated 9/6/22. If the customer would like to discuss the technical issues, we can work to get that resolved.Initial Complaint
08/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had paid for a **************** (ISBN ****************** book with the key the connect online access code on 5/17/2022. I requested a paperback book instead I received single pages of the **************** book. I'm requesting your assistance with this matter. I have attached proof of the receipt for 5/17/2022.Business response
08/12/2022
Student purchased bundle directly from bookstore, which included a Loose Leaf component. Loose Leaf is available to students as a lower cost option. The student may want to review their purchase with the bookstore.Customer response
08/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
02/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I *********************** student I.D # ********** ************************ CCC (City colleges of *******) . Had a class winter course I took. The start date was December 19th the course was BUSINES 111 WC DA taught by ***********************************. ******************* My dad and i purchased the book or class code 3 days before to the beginning of the class date and paid for a next day air. we did not receive the book / class code till December 24th the day assignments were due. however, when we received the book code the code did not work. i missed out on assignment because of the uncomfortable conversation with connect reps of a span of 7 days. the class came with a 14-day free trail the class lasted 15 days .. but that was brought to my attention after i purchased the code that DID NOT WORK... as you know the financial aid paid for the book however i lost me for the reason of not complete the course in a high-grade expectancy. i sent an email and talk with the reps about refunding the money back to the school mentioned above... the amount is $210. plusBusiness response
02/18/2022
Customer provided proof of purchase, which was made through the schools bookstore, and not directly through McGraw Hill. Advised customer that any refunds would need to be requested through the point of purchase.
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Customer Complaints Summary
19 total complaints in the last 3 years.
5 complaints closed in the last 12 months.
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