Business Profile
Retail Stores
Marquee Brands LLCHeadquarters
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Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/30/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I recently purchased a pair of shoes online from the Bruno Magli store (**************************** (***********************************)). Unfortunately, when the shoes arrived, I discovered that the size didn't fit properly and I needed a larger size. When I contacted the store to exchange or return the item, I was informed that the site's functionality for exchanges or returns was not working, leaving me unable to make any changes. The shoes cost me $160, are brand new and have never been worn. I contacted the store within 30 days of my order, but I am still unable to return or exchange the item.According to the store's return policy, items can be returned or exchanged unless they are marked as a final sale or the price ends in .99 cents. This particular item was not marked as a final sale and did not have a price ending in .99 cents. Despite this, the store is not allowing me to return or exchange the shoes, leaving me with a $160 purchase that I am unable to wear. I would greatly appreciate any assistance in resolving this issue.Business response
09/30/2024
*********, the customer service representative, said that the customer should contact the local store where she bought the shoes to request a refund or send email to ****************************************************************.Customer response
10/25/2024
Better Business Bureau:
At this time, I have not been contacted by Marquee Brands LLC regarding complaint ID ********.
Sincerely,
**** **********Initial Complaint
08/14/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I notified Bruno Magli that the shoes received a day earlier appeared to have been used. When I requested a replacement pair, I was told that the "sale was final."Business response
08/13/2024
This complaint has not been sent to the correct entity. Our company used to manage ************** and operate under a DBA through 2022, but we are no longer affiliated with Bruno Magli. I have attached a screenshot of the Terms of Use from *************** showing the correct entity (based out of ********). That URL is *******************************************************. As we were not the merchant of record for this customer's order, we are unable to assist.Initial Complaint
05/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
April 29,2024 I reach out to customer service about Kali ********* I asked were the website sizes listed in Men or Women. They replied back that these were MEN sizes. So I placed an order for size 11 men. I needed these for my son's prom so I next day aired shipping. On Tuesday 4/30/24 I inquired about my delivery. I was told 7-10 days. I advised I paid for next day shipping. They were then shipped out.We received these sneakers on Thursday 5/2/24. Once they were received they DID NOT FIT. I ordered an 11 in Men and he wears a 10.5 so I looked at the receipt and it's listed as WMN **** SNEAKERS. So I Googled the sneakers and all across the internet it says THESE ARE WOMEN SNEAKERS. I immediately contacted customer service as the prom was Saturday in a different state. I tried to return and no option only exchanges. **************** advised these are Final sale and per their return policy I could only exchange. Now if this was my error I would understand but I was lied to and given misinformation. Had I known these were women sneakers UPFRONT I would not have purchased!! They lied to get my money and now are refusing to refund me. Why not tell me these are women sneakers up front? Why would I buy my son WOMEN SNEAKERS? A woman 11 and mens 11 is TOTALLY DIFFERENT!! AND THEY KNEW THAT. I HAVE TEXT MESSAGES TO PROVE THEY LIED!Customer response
06/07/2024
Better Business Bureau:
At this time, I have not been contacted by Marquee Brands LLC regarding complaint ID ********.
Sincerely,
***************************Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Enclosed is the receipt for and pictures of the champagne stopper I ordered, which fell apart out of the blue. This is not acceptable and at a minimum something should be offered for this falling apart like this. It has worked fine for a number of months and now has to be trashed. Your customer service was unprofessional as well when notified of this. I expect a refund of this order.Customer response
04/01/2024
Better Business Bureau:
At this time, I have not been contacted by Marquee Brands LLC regarding complaint ID ********.
Sincerely,
***********************Initial Complaint
08/22/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
AGAIN! I sent a report in because of this glass in a set of 6 broke in my hand ....I sent this report to MARTHA STEWART dot com 0n - 8/7/23....it's now 8/22/23.The whole bottom of the glass separated from top of glass....See pictures...I BOUGHT THESE AT ****** *** *** - These glasses are being sold ALL OVER the internet - etsy, ***** amazon - more for around $50. This is my FIRST ever purchase of ANY type of Martha Stewart product - and will probably be my last...She's supposed to be such a KITCHEN GODDESS...Why would she be ok with this type of inferior product - and dangerous! A glass breaking in my hand? SEE UPLOADED PHOTOS cc: BBBCustomer response
09/18/2023
Better Business Bureau:
At this time, I have not been contacted by Marquee Brands LLC regarding complaint ID ********.
Sincerely,
*************************Initial Complaint
06/22/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Unable to cancel my order on Website of Martha Stewart/******************Initial Complaint
05/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a BLACK kitchen aid stand mixer and received an AQUA one. I reached out to customer service and they refuse to send me the correct item. I responded again asking for my order to be corrected and have not heard back, I have followed up and it has been over ten days since they have responded. I just want to receive the correct item and return the wrong one.Initial Complaint
04/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I placed an order on 3/27/23, order number ************. I had many problems getting them to ship the order and spent hours contacting customer service. They promised me a $25 gift certificate for all of the trouble. I did finally receive my order, but they will not send the gift certificate. They say they cant because their system is down, which is the same excuse theyve been giving customers since mid March. What company can possibly operate without a computer system for a month? Miraculously, theyre able to take orders. I wanted to try the BBB to resolve my problem before I file a complaint with the ********** AG. Just email me my gift certificate already. ***************************** *****************Initial Complaint
04/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to *************, ********** Sur La Table location on March 31st in the evening. I called before I went there. I spoke to a lady on the phone explaining my concern that I lost 20% off coupon for one purchase. She said "oh I am not sure and I can help you." You need to come to the store. I was like are you sure you will be able to help because I have to drive to the store. When we arrive at the location. I was waiting 10 minutes in the line to get assisted very bad customer service. One lady was too busy working on her book and other lady was helping customer. We felt that we were not giving any attention any kind of customer service. Once we got helped and explain who we spoke on the phone. She was like oh I don't know if I can do that and I can do 10% off and I was like you lied to me on the phone. It was very rude and she asked the other lady who was working on the book walked away and refused to help to "help other customer" Then she came back and gave ** a look and she said we have to call other "manager" I asked are you the manager she said yes but I don't know what to do with you. We stayed more than 30 minutes for all of this rudeness and not helping at fixing issue. She said we cannot do anything with you and we left she seemed did not care and did NOT apologize for all of troubles or making ** wait. It is not acceptable. We are regular customer at Sur La Table. I would like to communicate by email only. I would like to speak with someone in *****************Customer response
05/11/2023
Better Business Bureau:
At this time, I have not been contacted by Marquee Brands LLC regarding complaint ID ********.
Sincerely,
*******************************Initial Complaint
04/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was reimbursed by Martha Stewart kitchen frozen Food for $60.00 in Martha Stewart Frozen Food coupons in lieu of a cash refund. The coupons are going to expire on 3/31/23. For months I searched all my local stores and they never had any of her products in stock. Ive even asked the managers and they state they are not getting any more Martha Stewart foods. I dont think I should be out $60.00 for the problem I had with your products. Getting useless coupons that Im unable to use because of product availability is not the way to treat customers. I dont even think you're manufacturing any frozen foods anymore. When the supplies are out, theres no more. I called customer service and they're not even taking calls or messages. Apparently, you sent me useless coupons you knew I wouldn't be able to use., I'm out $60.00. I would like a check for my $60.00 and Ill send you back your useless coupons.Customer response
05/01/2023
Better Business Bureau:
At this time, I have not been contacted by Marquee Brands LLC regarding complaint ID ********.
Sincerely,
*********************
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Customer Complaints Summary
37 total complaints in the last 3 years.
9 complaints closed in the last 12 months.
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