Complaints

• Initial Complaint

  10/07/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  so I was recently reviewing my pending transaction and noticed a charge from Reality Talent for $29 and I have no idea who this company is nor do I ever want to be on reality TV.I live on the ************ and its bad enough I have to deal with *** and there horrible Jersey Shore show! I will continue to call until I am redunded back!

  Business response

  10/18/2024

   

  Thank you for bringing this matter to our attention.

  Upon reviewing our records, we would like to clarify that the $29 charge was for an opt-in service you agreed to when you made your initial payment.
  

  This service is to keep your application on file, and it renews every six months unless canceled.

  This was an option you selected at the time of sign-up.

  We understand that you no longer wish to keep your profile on file with us and we respect that decision.
  

  We have canceled your subscription, and you will not be charged going forward.

  We encourage you to respond to our ******************* directly to resolve the matter further.

• Initial Complaint

  07/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  December 2023 I made a one time payment of $397.00 for their service and there was a precise and specific verbal agreement that there was no other fees and this was a onetime payment for this service and no contract or renewal was ever agreed or discussed with ****** remolds and there agents . berfore or after I made my first payment in October of 2023 On June 27 ***** this company emailed me for a subscription , this company has my credit card information and decided to take from my bank account this is fraudulent transaction of $397.00 that I did not authorize sign for or approved or aware of . Company did not provide any services I did not receive services at all from this company. They have my email of contact they nerve emailed me . I tried to get service but no response ,from this company I wont this company to put my $397.00 back in my account today I am to make police report as well

  Business response

  07/09/2024

  Thank you for bringing this matter to our attention. We take all client concerns seriously and aim to resolve them promptly and transparently.
  

  We would like to address the complaint regarding the renewal charge of $397.00 and the alleged lack of communication and services.

  
  Renewal Fees and Authorization: The renewal fee was clearly stated in all email communications and reiterated during a recorded call with our representative, ***********************. Additionally, the email receipt sent to the complainant explicitly mentioned that the fee would renew unless canceled beforehand. We take transparency seriously and ensure that all terms, including renewal fees, are communicated clearly to our clients.
  

  Attempts to Reach Out: Our records show several attempts to contact the complainant regarding their account. All call attempts are recorded and documented, demonstrating our efforts to engage and assist. We regret any inconvenience caused by missed communications, but we have consistently tried to maintain contact.
  

  Provision of Services: We are committed to delivering our services effectively. If the complainant feels they did not receive the expected services, we encourage them to provide specific details so we can investigate and address any gaps. However, our records indicate that services were made available and efforts were made to support the complainant.
  

  Refund Request: Regarding the refund request, we adhere to the terms and conditions agreed upon at the time of subscription. The automatic renewal and associated charges were part of this agreement. We regret any misunderstanding and are willing to review the specific circumstances of this case further.
  

  We encourage the complainant to contact our client support team directly to discuss and resolve this matter amicably. Our goal is to ensure that all clients feel heard and satisfied with our services.

  
  Thank you for your attention to this matter.
  

  
  

• Initial Complaint

  12/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid about $399 to this company to help get me onto Hell's Kitchen. When I was unable to make the finale payment, and needed to move it, I emailed a guy named "*****", but never heard back from him. They owe me money, as I never made the final payment, and was never cast to the show. I would like all of my money back. Like, I can't even find the website that I supposedly have a talent profile on.I appreciate your help in this.

  Business response

  12/22/2023

  Thank you for sharing your concerns with us. We take every clients feedback seriously and would like to address the points raised in your complaint.

  
  Firstly, we confirm that the final payment was completed. We have also made numerous attempts to engage with you throughout the process. Our service is designed to assist clients in securing auditions for Reality TV shows but this requires active participation from the client, including submitting a bio and casting video. Unfortunately, in your case, these crucial elements were not received, which impeded our ability to submit your profile for potential auditions and provide subsequent coaching and preparation.

  
  Regarding your communication with our team member, we have made several attempts to reach out to you and we have not heard back from you. 

  
  As for the refund request, our policy on payments and refunds is clear and was communicated at the outset of our agreement. Since services were provided up to the point of your engagement, a full refund may not be feasible. However, we are willing to review your case individually to find a fair and satisfactory resolution.
  

  
  To proceed, we encourage you to contact us directly, allowing us to understand your situation better and explore possible solutions. We are here to assist and want to ensure that all our clients have a positive experience with our services.

  
  Thank you for reaching out, and we look forward to hearing from you.

  
  Sincerely,

• Initial Complaint

  11/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My reasoning for doing a full dispute with reality talent is they are a complete fraud, their logo is we promise you this and we promise you youll get on tv etc when all they want is your money. They stop trying to train you or contact you after they receive your payment which allows you to be in the membership- they dont have you sign anything that says payment will be taken out yearly and they just took out $500 out of my bank account that was not approved by me with no warning etc- which you know they dont warn you on purpose so you will forget in a year. The transaction of $500 was taken out today and I only got a rude response after calling them saying theres nothing they can do. They havent even contacted me in a year! Theres no membership its all a scam and unnecessary lost time.

  Business response

  12/18/2023

  We appreciate the opportunity to address the concerns raised in this complaint. Our goal is to maintain transparency and ensure that all our clients have a clear understanding of our services and policies.

  
  During XXXX time with us, we have actively engaged in supporting their journey in landing on Reality TV. This includes reviewing their bio and casting video, providing feedback, and submitting their profile to various shows. Our Client Support team has been in communication, aligning with our commitment to assist our clients throughout their membership.

  
  We encourage all our clients to thoroughly read and understand our terms and conditions before proceeding with our services. At the point of transaction, clients confirm their understanding and agreement to these terms, including our renewal policy. We aim to ensure that all aspects of our service, including subscription renewals, are transparent and acknowledged by our clients.

  
  Regarding the recent transaction, we understand the XXX's concern about the renewal charge. Our policy on renewals is a part of the terms agreed upon at the beginning of the membership. We regret any inconvenience or surprise this charge may have caused. However, it was processed in accordance with the agreed-upon terms.

  
  We apologize if our response seemed unsatisfactory. It is always our intention to provide respectful and constructive support. In light of the issues raised, we are willing to review this case more closely and invite X** to contact us directly for a more detailed discussion and to explore potential resolutions.
  

  Sincerely,

   

   

  Customer response

  12/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I asked them to forward documents stating I would be charged the amount of $447 ( with bank fees it is over $500) and they refuse to send me where I Supposedly signed documents verifying I would know this amount would be taken out a year later. I have no gotten anything from them and looking more into compliments I see on your BBB page, they are still fraud and taking money from a lot of other people as well. Please look farther into this company. They are very rude and unprofessional and unapologetic about money being taken out of my bank account. They have not responded back to me and show no mercy or proof to me of this transaction being okayed by me. 

  It is unacceptable that they have not put back the amount of $447 and my bank fees for over draft charges. At the very least, please let other people know the danger of this company and spread the word they take peoples money with no intention on helping them with their businesses on tv or modeling 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business response

  01/17/2024

  Thank you for bringing this concern to our attention. We take all feedback seriously and aim to address each concern with the utmost care and professionalism.
  Regarding the charge of $447, plus bank fees, we would like to clarify our position and the steps taken. When the complainant agreed to use our services, they acknowledged and agreed to our terms and conditions. These terms, including the details of charges and the billing cycle, were clearly outlined and agreed upon at the outset of our professional relationship. This was again conveyed to the complainant during the last communication with our Client Support team on November 27, 2023.
  We understand the complainant's request for documentation regarding the charge. While we maintain that the terms were agreed upon, we regret any misunderstanding or inconvenience this situation may have caused. Our policy is to be transparent with our charges and fees, and we strive to ensure that all clients have a clear understanding of their financial commitments when they engage with our services.
  Regarding the allegation of fraud and the professionalism of our team, we firmly deny any fraudulent activity. We are dedicated to providing legitimate services and support to our clients in their endeavors in Reality TV. We regret if the complainant felt our staff was rude or unprofessional; this is not in line with our standards, and we will review our service protocols to ensure they meet the highest level of professionalism and courtesy.
  We take the matter of the overdraft charges seriously. However, as these charges are levied by the bank, they fall outside our direct control. We encourage clients to keep track of their subscriptions and maintain sufficient funds to avoid such situations.
  We are committed to resolving misunderstandings and are open to further discussion with the complainant to find a mutually agreeable solution. We invite the complainant to contact us directly so we can address their concerns more thoroughly.
  Our aim is always to provide a service that meets the needs and expectations of our clients, and we are continually working to improve our service delivery.
  Thank you for the opportunity to address this matter.
  Sincerely,

• Initial Complaint

  10/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of Transaction 10/17/2023 Charged $99.25 to my credit card ************ made it seem as if they can provide services to apear on Love is Blind reality show for ******, ***** area.. After researching I have confirm Love is Blind is not casting for ****** ***** area. I then immediately request my account to be cancelled and refunded the $99.25, ******* kept quoting terms and conditions and federal laws but if the Love is Blind show is not casting for ****** ***** area there is no need to open an account, as they will not or cannot provide service. I also started a federal government position that will prevent me from appearing on any reality tv shows. I requested my account to be cancelled within 12 hours. I receive multiple very pushy emails staying I would hate that you got this far to close the account. It was not even 24 hours.. ************ takes you through the process and its very sketchy from the beginning. I had to call my credit card to cancel the card, I also requested a refund multiple times as well as sent several emails to cancel the account.

  Business response

  10/27/2023

  Thank you for bringing this concern to our attention. We value transparency and aim to clarify any misunderstandings promptly.

  Our services encompass a range of reality shows, not just "Love is Blind." While we understand the specific interest in this show, we do not guarantee casting for any particular program or location. The nature of casting in the entertainment industry means timelines and locations can be fluid, and shows may cast several months in advance.

  
  We acknowledge the complainant's rapid request to cancel their account. Our terms and conditions provide clarity on our cancellation and refund policies. And we confirm with everyone prior to moving forward with our services that they read and understood our terms. While we strive for satisfaction, our protocols are in place to maintain fairness and consistency for all clients.

  
  We apologize if our emails came across as "pushy." Our intent was to ensure clients are aware of the opportunities available through our platform, even beyond a single show.

  We recommend the complainant reach out to our team for a more direct and ****************.
  

• Initial Complaint

  07/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This business charged $200+ USD to my account after 1 year With no contact and. claims that it was a subscription. after trying to get a refund and a call. and a callback from customer support Still no call back after one year and now they have charged my account. So I have reported it as fraud with my bank and yet they are now stating that they are going to pursue legal action. after much research, I have found that this company is not only fraudulent, but has also done similar thing. and charged people when no services have been rendered

  Customer response

  08/06/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Reality Talent regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

  Business response

  08/14/2023

  We appreciate you taking the time to voice your concerns, and we apologize for any frustration you've experienced. We would like to provide you with a detailed response to address the points raised in your BBB complaint.

  
  We want to clarify that our talent listing service is designed to assist individuals in applying for various TV shows and opportunities. As part of our commitment to transparency, our terms and conditions, provided to you prior to making payment, clearly state that the service is an annual subscription that renews automatically unless written notice of cancellation is provided 30 days prior to the renewal date. Additionally, our receipt issued at the time of the transaction reiterates this information.

  
  We understand that you have concerns about the automatic renewal and the subsequent charge to your account. We would like to clarify that our Client Support team is dedicated to responding to each and every client promptly. In your case, our records indicate that you communicated your intention to cancel the subscription, and we did respond to your concern. However, at that point, you were outside of the cancellation window for the current year. Our team explained the situation to you and assured you that the subscription would be canceled for the following year.

  
  We apologize if this communication did not meet your expectations. We value your feedback and are always looking for ways to improve our service and the way we communicate with our clients.
  Regarding the charge to your account, we understand the frustration it has caused. It's important to reiterate that our service operates on an annual subscription basis. As per the terms and conditions you agreed to, the automatic renewal is a standard procedure for ongoing access to our service. We regret any misunderstanding that *** have arisen from this process.

  
  We are aware that you took steps to address your concerns by seeking a refund and contacting our client support. We apologize if there were any delays in our response. Our aim is to provide the best possible customer service, and we regret any inconvenience you've experienced during this process.

  
  As for the assertion of fraudulent activity, we assure you that our business operates within the legal framework and follows industry standards. Our intention is to provide a legitimate service to individuals looking to explore TV opportunities.

  
  Regarding the mention of legal action, we want to clarify that our communication about pursuing legal action is in response to the chargeback initiated with your bank. We take these matters seriously, and while we would prefer to resolve disputes amicably, we also have a responsibility to protect our business interests.

  
  We understand that your perception of our service *** be influenced by research you've conducted, but we want to emphasize that our goal is to support individuals in their pursuit of TV opportunities. We have successfully assisted many clients in the past, and we take pride in the value we provide to those who use our service.

  
  We apologize for any inconvenience you've experienced, and we appreciate your understanding of our terms and conditions. If you have any further questions or would like to discuss your concerns in more detail, please feel free to reach out to our client support team. We are committed to addressing your queries and finding a resolution that satisfies all parties involved.

  
  Thank you for bringing your concerns to our attention.

  
  Sincerely,

• Initial Complaint

  06/23/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company is a scam. They are taking peoples hard earned money, and not landing contracts with anyone. Who pays to be on TV? Most people are PAID to be ON TV! Then when you file a dispute after they leave you with empty promises they threaten you on how they wish to take you to court. Well you can ****** them and see nobody has really ever had a good experience with them. The positive reviews I feel are paid for or they only help selective people to keep their business up and running. Its definitely a scam just take your time and land a real contract with *** someone who wont make you pay $300 before you can even get started doing what they call Reality Tv

  Business response

  07/11/2023

  We appreciate you taking the time to voice your concerns regarding our talent listing service. We understand that misunderstandings and frustrations can arise, and we would like to address your points individually to provide clarity on our operations.

  
  First and foremost, we want to emphasize that our company is not involved in charging individuals to be on TV. We do not offer contracts or charge fees for appearing on television shows. Instead, our service acts as a bridge, providing support and guidance throughout the application process for those interested in participating in reality TV shows. We assist individuals in navigating the complex world of casting, offering advice, resources, and tools to increase their chances of success.

  
  Regarding your claim of not landing contracts with anyone, we want to highlight that our role is to facilitate the application process and provide support. Ultimately, the decision of selecting participants for TV shows rests solely with the casting directors and production teams. While we strive to assist our clients in maximizing their chances of success, securing a spot on a television program is not guaranteed and depends on numerous factors beyond our control.

  
  Furthermore, we take great care to ensure that our communications are transparent and informative. All our written and recorded conversations explicitly state who we are and the nature of our services. We believe in providing clear information to our clients so they can make informed decisions regarding their television aspirations.

  
  As for the negative experiences you claim to have found online, we regret any dissatisfaction or disappointment expressed by individuals. However, it is essential to consider that online reviews can sometimes be subjective and may not always represent the majority sentiment. We genuinely value the experiences of our clients, and we continuously strive to improve our services based on feedback.

  
  In conclusion, we want to reiterate that our service is not a scam and we do not charge individuals to be on TV. We offer support and guidance throughout the application process for reality TV shows, with the ultimate decision of selection resting with the casting directors. We are committed to providing transparent and informative communication to all our clients.

  
  We understand your frustration, and we would be more than willing to address any specific concerns you may have. Please feel free to contact us directly so we can further discuss and resolve this matter.
  Thank you for bringing your concerns to our attention.

  Sincerely,
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩