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Complaint Details
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Initial Complaint
02/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have had verizon for the 8 plus years and I paid close to 140.00 a month – I called during the pandemic to speak to customer service and they tried to charge me 7 dollars each time to speak to customer service during the pandemic – It’s illegal to markup – overcharge - or bring new charges up during a pandemic or natural disaster – It’s against federal law – united states law and international law - Use All Camera - All Persons - All Technology - All Phones - All Cell Phones and All Property to investigate - Signed: Amir Enoch King ********** 2-23-2022 My account number is *************** * Investigate my entire time with Verizon
Business response
02/24/2022
This is not a Verizon Telecom customer. Please redirect the complaint to the appropriate company.Initial Complaint
02/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Verizon fios failed to honor several appointments this week for internet and phone installation. Unannounced to us, they proceeding to then cut off phone and internet for my parents who are senior citizens and who are the care providers for a disabled family member who relies on access to their landline. I spoke to Verizon Fios customer service on Friday 2/18/2022 for FOUR hours, they assured me multiple times (and I have it in writing) that a technician would arrive at the house for installation on 2/20/2022 and they again did not show up to the service appointment, leaving my parents disconnected for a fifth day. I was misinformed by three different customer service representatives and am unable to find anyone who will actually help me.Business response
03/07/2022
******* ********* ********* **** ** ******** ************************* ***** ***** *** **** *** ************************************************************************************************************** ***** ********** ********** ****** *** ******** ********* ******** *** ****
Dear BBB
Thank you for referring the complaint of ***** ********** to our office for review. We appreciate this matter being brought to our attention. ***** ********** expressed concern about her parents service installation being delayed.
Please be advised, we spoke with the customer's daughter who confirmed the service was installed and working correctly. ***** wanted me to call her back to discuss an adjustment for the delay in services. I made several attempts via phone and email to make contact with **** ****** I left my contact information as well and didn't receive a response. We are unable to make any adjustments further without speaking with **** ******
We trust that this information will assist you in the closing of this complaint.
Sincerely,
Verizon Executive RelationsTell us why here...Initial Complaint
02/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
My issue with Verizon started when I sought to transfer my grandmother's wireless plan to my name & payment info when I moved into her former residence, so as to not pay additional installation (as well as avoid having to send/receive new equipment.) An associate over the phone told me this was possible & that she would call me the following day to finalize the transfer of ownership as it usually took a day or so for changes to take effect. I never received the call that had been scheduled. I later spoke with an additional rep who told me a transfer wasn't even possible. A third rep then said it was & would call me the next day; she never did. A fourth rep later said the process wasn't possible but that he would start a plan like hers under a completely new account number. I was skeptical since I only wanted internet (hers had included TV as well.) As he processed that, he requested a deposit since my credit made me a "high risk" customer; my credit score at the time was over 700. I told him I would not pay that as I had good credit & had been through a ridiculously inconsistent & inconvenient ordeal as I simply tried to get internet. He said not to worry & stated I would receive my set up gear in a few days. All I received was a letter that said I wouldn't get service unless I paid the fee. I called on 12/14/2021 to completely cancel (request no. *************). They later charged $153.45 despite the service never being activated or used. I called again and an associate said she would escalate this issue & call me the following day. Just like the first and third rep, she never did (despite my pleading for her to get back to me since they hadn't). I had to call my bank to dispute the charge, & when they credited me, Verizon emailed me after threatening to not only charge me again but report me to credit bureaus. I only want to close that account that was never used & keep my credit score in good standing.Business response
02/21/2022
******* ********* ********* **** ** ******** ****** ******** ** ***** ******** *** **** *** ******* ****** *** ***** *** ** ********** ** ***** ********** ********** ****** *** ******** ********* ******** *** ****
Dear BBB,
Thank you for referring the complaint of ******* ****** to our office for review. We appreciate this matter being brought to our attention. ******* ****** expressed concern about being billed for service never activated.
Please be advised, we have spoken with ******* and have issued an adjustment to his account for the billing error and he is satisfied with the resolution.
We trust that this information will assist you in the closing of this complaint.
Sincerely,
Verizon Executive RelationsInitial Complaint
02/16/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I changed my Verizon Fios plan and was promised a $200 gift card in November 2021. I was told I could not redeem it until 12.9.21. When the date came I redeemed the card on the Verizon website, I received confirmation and a shipping notification but never received the card. I called customer service several times and I was transferred to a department that does not answer the calls.Business response
03/10/2022
Thank you for referring the complaint of **** ***** to our office for review. We appreciate this matter being brought to our attention. *** ***** expressed concern about not receiving his promotional $200 gift card.
Please be advised, *** *****'s gift card was processed and shipped out on December 12, 2021. *** ***** received the gift card and used it to make a payment on his bill, February 21, 2022.
We trust this provides your office with the information required in this matter.
Thank you,Sr. Analyst
Verizon Executive Relations.
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Customer Complaints Summary
4,579 total complaints in the last 3 years.
1,451 complaints closed in the last 12 months.
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