We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Television Program Producers

          A + E Networks

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Television Program Producers.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            09/30/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            A&E CRIME CENTRAL HAS BEEN CHARGING ME MONTHLY FOR A SERVICE I AM NOT GETTING. THEY KEEP TELLING ME THEY HAVE NO RECORD OF MY HAVING THIS SERVICE, BUT I KEEP GETTING BILLED FROM MY BANK ACCOUNT. I HAVE SENT SCREEN SHOTS OF MY BANK STATEMENT .BUT I HAVE GOTTEN NO RESPONSE FROM THEM. SOMEONE IS BILLING ME UNDER THE NAME OF A&E CRIME CENTRAL. THEY ARE DENYING THAT THEY ARE CHARGING ME. I JUST WANT THEM TO STOP TAKING $5.99 A MONTH OUT OF MY ACCOUNT. AND A FULL REFUND FOR THEM MONTHS THEY HAVE BEEN CHARGING ME. THIS HAS BEEN GOING ON FOR MONTHS. PLEASE HELP ME GET MY MONEY BACK. THEY HAVE STOPPED RESPONDING TO ME BECAUSE THEY SAY I HAVE NO ACCOUNT WITH THEM. THEN WHY ARE THEY STILL BILLING ME? I GOT NO RESPONSE FROM THE SCREENSHOT I SENT THEM SO IM SENDING THEM ANOTHER ONE. I WANT THIS TO STOP AND I WANT MY MONEY BACK.

            Business response

            10/29/2024

            We are currently looking into this and a customer support representative will be in touch. 

          • Initial Complaint

            08/23/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I would like to watch some History Channel shows. However, many of them use the cheap editing trick of editing in white flashes in between scenes. I stop watching, remove from my watchlist, and block seeing the shows that use this. I did use the "Contact' on the History Channel website to write this. It is a long established fact that only stupid people think I'm stupid. And wow, did I ever get a stupid agent who replied. He said to check my player/viewer. I can distinctly see the white flashes. I can pause a video and see the screen whiteout. It is often accompanied by a multi/high frequency sound effect of a "whoosh" type sound. This is over thirty years -- this is on CRT televisions, LED televisions, computers using ANY video streaming service. The insulting stupidity of the agent's reply inspired me to file a more formal complaint. It is such a cheap trick. It is as if the producer/editor/ History Channel/other is trying to induce epilepsy in some people, and a forced blinking and startle reaction in the rest. I refuse to watch something with that cheap a trick. Even when I would like to watch it, I will block it from my "suggestions" feed. It is a substitute for competent editing. It would be of value to substitute competent editing for a whiteout screen flash and a sound effect.

            Customer response

            09/19/2024

            Better Business Bureau:

            At this time, I have not been contacted by A + E Networks regarding complaint ID ********.

            Sincerely,

            *** ****

            Customer response

            09/19/2024

            Better Business Bureau:

            At this time, I have not been contacted by A + E Networks regarding complaint ID ********.

            Sincerely,

            *** ****

          • Initial Complaint

            07/05/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            A&E owns the history channel. 4 years ago I subscribed to the channel while my kids lived at home. For the last two years I have tried to cancel my subscription that automatically takes out money every month. A&E has made it impossible to cancel this subscription. They are stealing money from me every month, they dont return emails, and all I want is the subscription payment to STOP.

            Customer response

            07/10/2023

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. The charges were coming from Amazon Prime for the History Vault and Paramount plus, not A&E directly. 

            Sincerely,

            *******************************



             

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 41

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          235 E 45th St

          New York, NY 10017-3305

          Visit Website
          (212) 210-1400

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.