We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Weight Loss

          BmiMD

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Weight Loss.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            12/27/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On 12/23 I requested cancelation of Order ******* which had not yet gone to a pharmacy for processing. The cancelation and request was confirmed several times through the patient coordinator, ******* ***************************** No further charges were authorized but on 12/24, a charge to my credit card was made for $596.00 and a fraud complaint filed. Numerous problems with this company, who claim 3-5 days processing, non-existent doctor consultations, false documentations, false claims for products with unrealized results, etc.

          • Initial Complaint

            11/25/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            10/31/24 purchased groupon despite multiple attempts over the course of 3 weeks, customer service at ********************** unable to redeem coupon.shipping should be ***** , on bmimd website- price for shipping auto populates $128.99.Errors in website not allowing redemption.Redemption Code*************

          • Initial Complaint

            11/25/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I finished an intake form on 11/13 and apparently that started an order, I emailed and let them know that it was not my intention to get an order going and I needed to cancel the subscription. They stated no problem and they would cancel, this was on 11/14. Then on 11/20 I got an email saying thank for the new order. I emailed again and told them it was a mistake on their end and this subscription should have been canceled. They basically said it was my problem and they would not be refund the $596.

            Customer response

            12/19/2024

            Better Business Bureau:

            At this time, I have not been contacted by BmiMD regarding complaint ID ********.

            Sincerely,

            ******* *******

          • Initial Complaint

            10/07/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On September 28th2024 I bought a Groupon for 80 dollars to get online weight loss medication. The code went through wrong on Groupon so the company mbi charged me 500 dollars. I cant afford that. 70 dollars was alot for me. Ive sent them around 10 messages and the only response Ive received from them is all sales are final. Im out over 500 dollars now. They are also supposed to have someone to chat with and there isnt a option. On top of this they keep sending me texts that I owe them money. On Groupon it says not to worry if code is input wrong and that they will fix it which they did not. Im on a very limited income. I am so frustrated.

          • Initial Complaint

            08/05/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            This is regarding a transaction with BMIMD made on 05/11/24. My card got charged for $408.99 but I have never received the medication. I have sent 3 emails to the company on 05/30/24, 06/24/24, and 07/17/24 requesting a resolution of the problem. I got those automated e-mails back stating they have received my inquiry, but a resolution never came. I have received all the other orders except for the month of May. On my emails, I initially asked for the company to just send me the medication that I have already paid for, but at this point, I want a full refund of my charges for May 2024. Attached is a screenshot of my BMIMD account and you will see that the status is "being filled in pharmacy" for the May 11th, 2024 order. Thanks for your help. *************************

            Customer response

            08/29/2024

            Better Business Bureau:

            At this time, I have not been contacted by BmiMD regarding complaint ID ********.

            Sincerely,

            *************************

          • Initial Complaint

            05/02/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            The website stated it was 119$ for the first month, that's what the cart said as well, so I entered in my card information and complete purchase. The website then popped up and said promotion not available, but the website kept processing and charged my bank account 389$. Which is a far cry from the introductory price and I wouldn't have continued on with the purchase if not forced to. There is no option in the account to cancel the order. I will be doing a charge back or incorrect charge with my bank if my order isn't changed to the 119$ or refunded and cancelled completely. They also only have a web form to contact the company not a direct mode of contact.

            Customer response

            05/03/2024

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

            Sincerely,

            ***************************



             

          • Initial Complaint

            04/02/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            6 days ago, I used a groupon to make an order. The groupon discount was removed after the order was placed. I was charged a different amount than advertised. I contacted you via email to resolve this. You said you'd reply within 1 business day. You have not replied. Give me my money back.

          • Initial Complaint

            12/19/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered the semaglutide and within hours was vomiting and then blood. Company wont even refund.

            Customer response

            01/13/2024

            Better Business Bureau:

            At this time, I have not been contacted by BmiMD regarding complaint ID ********.

            Sincerely,

            ***************

          • Initial Complaint

            12/12/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I was on a auto pay monthly script for Semiglutide. A medication for diabetes. When I enrolled in the program, they explained how a lot of people have side effects which makes it not possible to use the medication. After I received my first course, I had most of the side effects that they said were possible. I contacted them and they told me to not increase the dose as initially recommended. So I did just that and still had the symptoms. Without telling me, they went ahead and ordered up the second months prescription and charged my account. I went in and discussed with the doctor about my side effects and we decided that I should not be on it. they said they would then refund the payment. But they have not done so and after many conversations with their customer service, they claim they have refunded me and pretty much closed the case. They told me that it might have been a problem with my bank, in which case I contacted my bank and they said they never received any notice from them. I asked them to send me an invoice of some record of where the funds were refunded and they never would do that and stopped communicating with me. It was suppose to be refunded on November 16th into account ending in **** ************* ************, **).

            Customer response

            01/07/2024

            Better Business Bureau:

            At this time, I have not been contacted by BmiMD regarding complaint ID ********.

            Sincerely,

            ***********************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 6

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          420 Lexington Ave Rm 1402

          New York, NY 10170-0057

          Visit Website

          Customer Complaints Summary

          12 total complaints in the last 3 years.

          10 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.