Complaints

• Initial Complaint

  11/08/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  8/27/2024 I mailed chk 1201, for $2,000 to Mokai. It processed and cashed into Mokai bank acct on 9/3/2024 Sept 9th, emailed inquiry on production and delivery *********** REPLY Oct 13th, emailed for status of order NO REPLY Oct 19th - 6 wks lead time ********** REPLY given by company.Oct 21st - inquired about status NO REPLY Oct 25/26 - 7 weeks, sent email asking for order info NO REPLY *** Advised Mokai to immediately cancel my order and process a refund check.Oct 27th - emailed Mokai to cancel my order and send a chk "Refund" of $2,000 by NLT Nov 11th.Oct 27th - Mokai responded. Claiming order would be ready next week. Nov 1st, emailed Mokai , requesting a mail date , for my refund check, to be sent....NO REPLY Nov 5, emailed Mokai again, asking for a mail date of my refund chk..NO REPLY Today, Nov 8th, NO REPLY and NO REFUND check for $2,000.

  Customer response

  12/03/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Mokai Manufacturing. Inc. regarding complaint ID ********.
  
  Sincerely,
  
  **** ********
  

  Customer response

  12/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  

  Resolved.- company sent a refund *** , recvd Dec 30th

   

  
  Sincerely,
  
  **** ********
  
  
  
   
  

  
  

• Initial Complaint

  10/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I paid a $1,000 dollar deposit on September 1 2023. I was emailed on September 14th saying my kayak was in final assembly over the next two weeks and to make the final payment of $5,045. I mailed the check on September 14th and I still dont have my kayak. I have emailed ********************* the owner two times asking when to expect it to ship. He has yet to respond to my email. I noticed on their website today that they are now offering a discount of over $600 dollars for ordering from them. Why do new customers get a discount when Ive been paid up for over a month and half. I deserve a refund for the difference l.

  Business response

  11/10/2023

  On November 8, 2023  check number 407 for $550.00 was issued to ********************* and mailed **** on the same day. Speaking with ********************* on the 8th these actions satisfied his complaint. ***** originally ordered a boat under a certain discount program. On a later date we had a new discount program designed to bring in new orders that would ship after the first of the year. ***** wanted the new discounted price and we shipped on November 2nd.  *********************

   

  *********************

  Mokai Manufacturing Inc

  ** *************** ********* ** ***** ************ ********************************* ************* 

  Customer response

  11/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩