Complaints

• Initial Complaint

  05/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Dear Niagara Falls, Please ensure you fix your employees Samuel and Dino Training who poorly ran the motel including towels and toilet paper not provided to the guest room, motion camera clery concerns and missing batteries from smoke alarm and carbon monoxide detector needed. Mrs. L**** who works with the motel must stop overcharging guests for rooms. She is not allowed to take 100% of income it was one of the most unprofessional experiences I saw in my 4 years almost collecting SSI. Please seek they correct the Rfslmgem Concerns, 01-20-4050 customer service code.

  Business response

  05/17/2024

  Dear Better Business Bureau, We are writing in response to a complaint submitted by a recent guest regarding their stay at our motel. We take all customer feedback seriously and are committed to addressing any concerns raised to ensure the highest level of service and satisfaction for our guests. The guest's complaint included the following issues, which we would like to address in detail: Room Amenities: The guest claimed that their room lacked toilet paper and towels, and that the smoke alarm and carbon monoxide detector did not have batteries. We would like to clarify that every room in our motel is equipped with towels, toilet paper, and all necessary amenities at the time of check-in. We ensure that all safety devices, including smoke alarms and carbon monoxide detectors, are functional and have working batteries. Furthermore, there were no requests made by this guest for additional towels or other amenities during their stay. Guest Stay and Re-check-in: The guest was referred to us by the Department of Social Services (DSS) which guranteed payment for the 7-night stay. After staying for a few nights, the guest checked out and then rechecked in after a night or two. During the whole stay, the guest did not make any complaints in order resolve the spoken matters.  Staff Names: The guest mentioned individuals named Samual and Dino in their complaint. We would like to confirm that there are no employees by those names working at our motel. It appears there may have been a misunderstanding regarding the staff members they interacted with. Mrs. L****: The guest also mentioned a person named Mrs. L**** who allegedly overcharged them and took 100% of their income from SSI. We do not have any staff member by the name of Mrs. L**** at our motel. It is likely that this individual is associated with DSS or is handling the guest's SSI matters. Any issues related to overcharging or income deductions should be directed to the relevant authorities or organizations responsible for these matters. We strive to provide a comfortable and satisfactory experience for all our guests and regret any inconvenience this guest may have experienced. We appreciate your attention to this matter and are available to provide any additional information or clarification as needed. Sincerely, Sam General Manager

  Customer response

  05/20/2024

  Dear Respondent NIagara Falls Motel,  I am a former Fire Fighting Assistant on Global Outreach and managed 200 Hotels, I can confirm I have video evidence of me having to buy Batteries for the Smoke Detector which was not equipped, Also there was no towels. this is something you should follow up on. Also Im concerned about Marc's drug use in the room on the side of ****** Area. Marc has been engaging in Drug Sales with the Motel next door on probation, they have caused panic and upset in my life. I witnessed them smoking Crack on the property of Niagara Falls Motel and was involved in a drug deal involving 9800 Dollars.     The Rhode Island State Senate today passed Kristen's Law, which specifies controlled substance delivery resulting in death, carrying a penalty of up to life in prison. The legislation was filed at the request of Attorney General ***** ** ********* in honor of ******* ***** who was murdered after taking a deadly dose of fentanyl in 2014. Sponsored by Senator ***** ***** (D — District **, ********, **** *******), the legislation (******) specifies that any person convicted of the unlawful delivery of a controlled substance in an exchange of anything of value which results in the death of a person because of the oral ingestion, injection or inhalation of the controlled substance shall be imprisoned up to life. In addition, any person is guilty of a controlled substance delivery resulting in death when, as a result of an unlawful delivery of a controlled substance to another person who subsequently delivers such controlled substance which results in the death of a person because of the oral ingestion, injection or inhalation of the controlled substance shall be imprisoned up to life. Mandated reporters, including health professionals, are entitled to immunity from criminal or civil liability when they report child abuse or neglect in good faith. This immunity applies even if the reporter has knowledge or reasonable suspicion of abuse outside of their professional capacity, or makes a report without regard for the truth or falsity of the report. For example, California's Child Abuse and Neglect Reporting Act (CANRA) protects mandated reporters from civil and criminal liability for reporting child abuse or neglect. The identity of a mandated reporter is confidential and may only be disclosed among agencies receiving or investigating reports, and other designated agencies.   Goodluck managing your hotel, a suggest you refrain from letting Samuel in your Office and Nickname "Dino" Marc R*******, the guy with the bike, 46 years old is on probation and is in violation of their Department of Social Services Agreement  It is also illegal/forbidden/a violation of Hipaa **** for you to discuss that ****** was referred to you by DHS. DHS has refused to pay them over 10 Years of Salary as they were training to be a State Trooper. The Charge against your hotel will remain a permanent part of your criminal record with ************** and ************** against Dino aka Marc for Raping ****** at the time of his stay.   Under Exparte 12.980 a restraining order is herby provided against the hotel guests , do not contact ****** ever again, and consider evicting Marc **** ******** from the second room for Crack Sales, Alcohol Possesion and Drug Dealing on the grounds of your hotel.   Takecare 

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