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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/12/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a used vehicle 6 months ago. There were problems from the get go. My sales girl was helpful in the beginning. There was an issue with the remote start and they said they would get me a new one as it was one reason I purchased this model. That never happened I would call monthly with no results. I had an issue at Christmas, the same issue they said the remote start was causing, but was told it was something unrelated. I complained and got a small discount. I just got rid of my car, paid in full, and am due a refund for the warranty I purchased and never used. I called with no response back. I do not want to have to chase them down again. It’s over a month now and I want my money. Come to also find out from the dealership I traded the car to that it needs 5000 worth of work just to pass NYS inspection. Leaking fluids among other things. They clearly are not inspecting the used cars properly here and how dare you mess with someone’s safety like that! I want my warranty refund it was 2600 dollars and don’t want the run around like I got with the service department and never getting my remote start. It should be refunded to me as well considering I paid for it in the car price! Bad business practices in these times especially.
Business response
05/02/2022
We spoke with the customer after reviewing her concern. She has now signed the form requesting her service contract refund. We would anticipate she will receive the money within 2-3 weeks. If she has any other questions or concerns, Renee would be happy to help make sure they are taken care of, and can be reached at **************
Customer response
05/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 17020093, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I had filed a previous complaint and it has not been resolved. I purchased a vehicle with a remote start. The service department said it was causing an issue with the way the car was running and took it out. The same issue occurred a month after they removed it but blamed it on another sensor for the exact same issue . They offered to order me a new remote start. I called for 6 months and kept telling me it was not in. The day they received my other complaint about this issue and another it miraculously was in? I no longer have the vehicle and they should refund me the price of the remote start as they removed something that I paid to have. I picked that car because of the remote start. They didn’t resolve the issue as far as I am concerned. In my last complaint there was no clear place to respond to bbb about this not being resolved. I want a refund for my remote start that I paid for in the price in the car!
Regards,
******** ****
Business response
06/01/2022
BBB spoke to Renee at business and the following was relayed:
I am willing to reimburse the customer for the remote start. I have tried to contact the customer but have not received a return call.
Initial Complaint
04/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
i bought a 2013 **** ****** from joe cecconi in niagara falls ny 2 weeks ago my four wheel drive light came on and car started to drive in lump mode i had to have towed and they stated i needed to have a sensor changed in my streering wheel i spent 767.00 dollars on the repair and im still having the same issues i took it back to them and they said no codes are coming up can someone please help meBusiness response
04/11/2022
We have spoken to the customer and given her a few options. She wanted us to make an appointment for her at a Ford Dealer. We set an appointment at ***** Ford for 4/11/2022. ***** has confirmed they have the vehicle and will call in any repairs to her extended warranty that she has. Customer has service directors phone number to call with any issues.Initial Complaint
03/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought a new 2022 **** *** *** on 3-24-2022 , the rear doors would not open after delivery of vehicle, called dealership and was told to bring it in on Saturday 3-26, they called and said it was fixed, but when I got there they didn't have it fixed, then they said bring it in Tuesday so I drove it back and they said not today but tomorrow and we can only fix one door and have to wait until next month for other door, this is a lease vehicle and I tried to explain to him that I'm driving around 40 miles back and forth to the dealership and this is my 3rd trip since Friday, I told Paul the manager that having the doors not open seems unsafe,Business response
04/04/2022
We are aware that there was an unfortunate quality issue with the customer's brand new truck. At this point, the concern has been partially repaired, and we have reached out to schedule the remainder of the work needed. Please feel free to reach out to Paul or Shawn with any additional concerns!Thank you,Paul S******###-###-####Customer response
04/06/2022
I have tried numerous times to rectify this with Joe Cecconi's Chrysler Complex but every time the problem isn't resolved, I drive 40 miles round trip to the dealership and this will be the 4th time to fix my doors not opening for 1 I lease vehicle so I have limited miles and then to be told by Chris service manager that I can drive it with no need for doors was ridiculous, talked to general manager Paul and he said basically it was not his problem,Business response
04/25/2022
BBB spoke to Paul at business and the following was relayed:This has been resolved, we fixed both issues and replaced both handles. We also gave the customer a full tank of gas as a courtesy.
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Get a QuoteCustomer Complaints Summary
13 total complaints in the last 3 years.
2 complaints closed in the last 12 months.
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