Complaints

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  This "business" collected money to remove snow for the season, but never showed up with the contract or to do any snow removal. He has one excuse after another, or simply ignores people reaching out to him.

  Business response

  02/12/2024

  these people with the snow plowing complaint every year do the same thing. i still service them! they just think they are the only one i have to plow and want to be done forst each and every time!

  Customer response

  02/12/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. This business owner allegedly drew up a contract for the customer. The contract stated that he would remove snow if there were more than 3 inches fallen. The customer paid the business owner, but never received a copy of said contract. Not only did they not receive a copy of the contract, but he did not come remove the snow when we had gotten well over 3 inches. He followed up many days later, claiming that his phone was broken and that he would come next time there was snow. He made one excuse after another, for why he didn't show up, none of which made sense. After reading many other reviews about him, I find that this is a common practice, and he does this to most of his customers. Him stating that we all want to be the first ones to get our snow removed is ridiculous, he doesn't show up at all. Since then, we have not gotten more snow for him to remove, but he still has not dropped off the parent contract. He is stating that he will not give the customer a refund because they are under a contract, but the contract is nowhere to be found. The contract has also not been signed, merely paid for. At this point, the customer should just be getting their money back and cut ties. But he refuses to give a refund. Regards, ******** *****

• Initial Complaint

  07/25/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I hired Lumberjack landscaping to do a redesign is which he did and turned out pretty nice. He was paid in full. We gave a deposit of 700.00 . The pics are not enclosed for security reasons on 4/26/22 for a deposit to order pavers from ****** Materials in Tonawanda, NY on Young st in the city of Tonawanda. This was to do a back porch landing area. Brandon Reed is the owner and told me the exact price to order was 673.71 for classic Hollandstone gray which i gave 700 because he will need extra materials. This was his price on 4/22/22 in a text message which i have. I asked him do we have to order the whole pallet and said you have to order the entire pallet to do that. i said OK no problem let's do it. On 4/26/22 he was asking about the check to order it and asked a few times even when my family had covid which i thought it was a bit weird because he was pushing for it. Many weeks went by and he says we are behind around Memorial Day so i said no problem we thought early June. on june 20 i stopped in the place where he says he ordered them. They said no such order was placed but knew who he was. I questioned him in a text because he claims his phone has issues with the volume. He got defensive with me and was very unhappy because he wasn't telling the truth and made of tons of excuses like its *** ****** fault and nobody wants to work and i am not supposed to work these types of hours. i simply asked for my money back and refused saying he will get there when he gets there and kept giving false information when he was coming. He had a fire at his house and claims he lost 7100 in cash which the fire is true happening but not believing he lost all the cash. I asked him why he didn't send it back and got no response back on that,,, just get lot of excuses and lies from him. If you look at other complaints on here its same messaging from him. He took our money to front his business for his next job. not enough room to go on. this is his last chance or small claims

  Business response

  07/26/2022

  the thing is people embellish what actually happens. i was never pushy. we’ve been known to mice wyick, and efficient. there is a hiring crisis in this country. secondly i have had lots of struggles within the business due to these issues. thirdly  i am dealing with personal health issues, not able to work, no reliable workers. no fault insurance cut off, haven’t been receiving any treatment since march 22. i can only do so much. we’re behind timeline wise, we’re backed up, and at a stand still because i have no workers. lastly i lost everything in a house fire except a tv fish tank and dressier, some clothes. insurance won’t come anywhere near enough to cover repairs. my home is being demolished, i have everything intention in the world of more tofu ing the situation

  Customer response

  07/27/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.   Regards, ***** *****  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩