About

Important information

• Additional Info:

  The parent company for Major Energy Services LLC is Spark Energy L.P., which was the subject of a pattern of complaint for misrepresentation in selling practices. BBB has a separate Business Profile on Spark Energy L.P.:   https://www.bbb.org/houston/business-reviews/electric-companies/spark-energy-l-p-in-houston-tx-16001992
• Government Actions:

  Government Action: BBB reports on known government actions involving business’ marketplace conduct:

  NY AG Secures $1.5 Million for Consumers Deceived by Energy Service Company
  

  The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.

  On 12/12/2022, New York Attorney General Letitia James secured $1.5 million from an energy service company, Major Energy, that deceived and misled thousands of New Yorkers across the state. In January 2022, Attorney General James sued Major Energy for its dishonest business practices that led to New York consumers paying millions more for their gas and electric services than they would have paid to their utilities. This agreement resolves Attorney General James’ lawsuit and will require Major Energy to stop its deceptive practices and provide restitution to impacted New York consumers.
  
  Major Energy is an energy services company (ESCO) that offers electric and gas products throughout the state. An investigation by the Office of the Attorney General (OAG) found that its door-to-door salespeople and telemarketers lured consumers with false promises of savings, and then charged them significant, sometimes illegal early termination fees when they tried to get out of their contracts. Many consumers did not even realize they had been enrolled with Major Energy, since sales representatives dressed like workers from the consumers’ utility and even enrolled consumers without their consent. Major Energy then made it harder for consumers to cancel their contracts by simply not answering the phone.
  
  As a result of OAG’s agreement, Major Energy is required to pay $1,500,000 in restitution to impacted consumers. In addition, Major Energy must take action to prevent deceptive practices in the future, including training customer service representatives, recording telephone communications between customers and sales representatives that result in a sale, not using misleading marketing that implies savings, and regularly monitoring sales calls.
  
  New Yorkers who bought electricity from Major Energy may be eligible for a refund if they were subject to certain deceptive practices. New Yorkers can submit a complaint online or call (800) 771-7755 to have a complaint form sent by mail.

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