Reviews

Stay away from Shamrock C&C On 4/11/23 they charged me $1000 to replace my chimney cap. Instead of one large cap they replaced it with two smaller ones. On 2/5/24 one of the caps blew off. I called *****, the person who installed it. He said he was busy and would get back to me. Never did after numerous calls from me.Horrible way to do business!Stay away!!!!

Thank you for taking the time to share your feedback regarding your experience with Shamrock Chimney. I sincerely apologize for the disappointment and frustration you have encountered with our service, particularly concerning the chimney cap *************** is troubling to hear that one of the caps has blown off and that you have had difficulty reaching out to us for assistance. We strive to provide our customers with high-quality products and responsive service, and I regret that we have fallen short in your case.I would like to investigate this matter further and assist you in finding a resolution. Please provide your contact information, or feel free to reach out to me directly at ************. I want to ensure that your concerns are addressed and that we can find a suitable solution for you.Your feedback is invaluable in helping us improve our operations, and I truly appreciate your willingness to speak up about your experience. Thank you again for bringing this to our attention, and I hope to resolve this situation to your ***************** regards,****

People beware of Shamrock Chimneys in Patchogue, NY. If I could give them 0 stars I would! My husband hired Shamrock Chimneys through Angi, Inc. for a cleaning of our chimney. While they were here for the cleaning, my husband inquired about installing a chimney cap as well. The Shamrock tech said he had them in his truck and that he could do it for us while he was here for the cleaning. Unfortunately, what he did not say, was that the cap was the wrong size and way too small, which he installed anyway ... covering 1/2 of the chimney with the cap and the other 1/2 with a metal cover. I wish I could attach a photo here because what that tech did was laughable and to think that someone could actually do this to another person's home, and think that it's ok, is disgusting! When I called Shamrock to let them know about the horrible and potentially dangerous job that was performed by their Shamrock tech, I asked to speak to a manager and was told she would call me back. However, this never happened but instead, a receptionist called my husband and said someone will come by "to make it right," no apology, so we set up another appointment. However, they cancelled that appointment to "make it right" because of weather, which is understandable, so we rescheduled for today, Thursday 1/16/24. Again, they cancelled, saying my husband never confirmed, which was a lie, they gave him a time-frame of arrival. They set up yet another appointment with my husband, but, I called to let them know we don't even want them in or near our house; what a horrible company they were; and that we’ll be spreading the word about them. I believe what they installed is a fire hazard, potentially dangerous and we'll be taking this matter to our fire marshal and leaving a review here on Better Business  Bureau, as well as any and all platforms that we can!

Thank you for taking the time to share your feedback regarding your experience with Shamrock Chimney. I am truly sorry to hear about the issues you faced with the chimney cap installation and the subsequent service failures. Your experience does not reflect our commitment to quality and customer satisfaction.First and foremost, I would like to extend my sincerest apologies for the frustration and inconvenience you've encountered. It is entirely unacceptable that the incorrect size cap was installed, and I understand how concerning this is for the safety of your home. We pride ourselves on the professionalism of our technicians and the quality of our work, and I regret that we fell short in your case.Regarding the lack of communication after your initial complaint, I can see how this has compounded your frustrations. This is not the level of service we strive to provide, and I will ensure that your feedback is taken seriously and addressed with our team members. Our goal is to resolve any issues amicably and efficiently, and it's clear we did not meet that standard here.I would like the opportunity to address your concerns directly and work toward a resolution that ensures your satisfaction and peace of mind. If you are open to it, please reach out to me directly at ************** or ********************************* and I will personally oversee the situation to ensure that it is resolved promptly.Thank you again for your candid feedback. I appreciate your patience and understanding as we work to rectify this situation. Your safety and satisfaction are extremely important to us

We contacted Shamrock C&C for a chimney clean out. They corrected issues with the chimney (cracks) but then they found issues with the oil heater chimney. They replaced the liner but the cement patch-work was unacceptable and there were large gaps where the cement fell from where it was suppose to be. They returned one time to add additional wet cement but the cement fell again, leaving a hole in the wall. We called multiple times and rescheduled but no one ever showed up and now they have stopped taking our calls. Considering the amount of money they charged for their service and the poor follow up, I give 0 stars for this company even though this site required me to select one. Do not use this company.

Dear Mr. *************** you for taking the time to share your experience with Shamrock Chimney. I genuinely apologize for the dissatisfaction you encountered regarding the service you received, especially in relation to the oil heater chimney repair. It is troubling to hear that the cement patchwork was not up to standard and that you experienced repeated issues with gaps where the cement fell. This is certainly not the level of quality we aim to deliver, and I regret the inconvenience this has caused you.I understand that the follow-up and communication have been frustrating, and I am sorry that our team failed to meet your expectations in this regard. We aim to provide thorough and responsive service to all our customers. The fact that your calls have gone unanswered is unacceptable, and I will ensure that this issue is addressed internally.Please allow me the opportunity to rectify this situation. I would appreciate the chance to discuss this matter further and to understand how we can resolve the outstanding issues with your chimney. If you could contact me directly at ************** or ******************************** , I will make it a priority to address your concerns and arrange for the necessary repairs.Again, I apologize for the experience you have had, and I appreciate your feedback as it helps us improve our services. Thank you for your understanding, and I hope to hear from you ********* regards,

Hired Shamrock Chimney to inspect my Chimney and wood stove. ***** the manager took 15 minutes on my roof, then told me I needed $1500.00 of work re-pointing my Chimney, which I had done by a professional two years ago. He said my bricks were going to fall off and damage my new roof.Then he sent his helper in to clean out my wood stove. He had a small plastic shop vac instead of a professional SS vac with Hepa filters. He turned on the vac and blew ash and soot over my family room. I immediately went out to tell ***** who was writing out my invoice and didn't bother to go in and see the damage. I called the office and over the course of a week and explaining what happened to three associates who said I would get a call back. Never happened, even after I sent them pictures. the worst expierence I have ever had. Check the BBB and see that they are not accredited and have a F rating. Do not hire this service.

Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had, as it falls short of our commitment to providing exceptional ********** Shamrock Chimney, we value our customers and strive to ensure that every interaction meets their expectations. We would like to understand your concerns better and see how we can resolve any issues you faced. Please feel free to reach out to us directly at [your contact information] so that we can discuss this matter further.Your feedback is essential in helping us improve our services, and we genuinely appreciate your input. We hope to have the opportunity to make things right for you.

Called for a free estimate for brick pointing: got high oressure sales pitch, the technician and helper were ready to start immediately. The work was sloppy and amateurish. On seeing the work, I told the workers to pack up and get out, they argued wiith me but I insisted They insisted on being paid the down payment on the whole ******* I have to get a quality contractor to repair the shoddy,*********** they did.

Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had, as it falls short of our commitment to providing exceptional ********** Shamrock Chimney, we value our customers and strive to ensure that every interaction meets their expectations. We would like to understand your concerns better and see how we can resolve any issues you faced. Please feel free to reach out to us directly at [your contact information] so that we can discuss this matter further.Your feedback is essential in helping us improve our services, and we genuinely appreciate your input. We hope to have the opportunity to make things right for you.

Shamrock Chimney is the best in the business! We had a chimney cap service done in **********, and the whole process was smooth and hassle-free. ****** and **** were very professional and explained everything in detail. The service was timely, and the pricing was very reasonable. If you're looking for a reliable chimney service, Shamrock Chimney is the way to go. ??

Dear ***** Thank you so much for your glowing five-star review! We truly appreciate you taking the time to share your positive experience with us. Your feedback not only motivates our team, but also helps other potential customers feel confident in choosing our services.If you ever have any questions or need assistance in the future, please dont hesitate to reach out. We look forward to serving you again!Best regards, Shamrock chimney TEAM

I contacted Shamrock on a price to replace my chimney caps. They found one of my flues with the heater and water heater deteriorated. They went and got a few fittings and completed the job. They also had to contend with a 3 year old , an unsure wife, and a barking dog. When my wife called me and explained the situation as I know this is common with 20 + year old heater flues. The guys **** and **** did a great job! The Martinenza's Hockessin, DE

Response from Shamrock Chimney:Thank you for bringing your concerns to our attention. We take all customer feedback seriously and strive to provide the best possible service for every client. After thoroughly reviewing the details of your complaint and investigating the situation, we respectfully disagree with the claims made.At Shamrock Chimney, our technicians follow strict protocols to ensure safety, quality, and customer satisfaction. In this case, our records show that the work was completed according to industry standards and was in alignment with the agreed-upon terms. Our team was transparent throughout the process, and we provided all necessary information before, during, and after the service.We regret that our service did not meet your expectations and would like to offer further communication to resolve any misunderstandings or provide additional clarification. We value our customers and are committed to maintaining a high standard of professionalism in all that we do.Please feel free to reach out directly if you would like to discuss this matter further. We are always open to finding solutions and ensuring a positive experience for all our clients.Sincerely,Shamrock Chimney

Response from Shamrock Chimney:Thank you for bringing your concerns to our attention. We take all customer feedback seriously and strive to provide the best possible service for every client. After thoroughly reviewing the details of your complaint and investigating the situation, we respectfully disagree with the claims made.At Shamrock Chimney, our technicians follow strict protocols to ensure safety, quality, and customer satisfaction. In this case, our records show that the work was completed according to industry standards and was in alignment with the agreed-upon terms. Our team was transparent throughout the process, and we provided all necessary information before, during, and after the service.We regret that our service did not meet your expectations and would like to offer further communication to resolve any misunderstandings or provide additional clarification. We value our customers and are committed to maintaining a high standard of professionalism in all that we do.Please feel free to reach out directly if you would like to discuss this matter further. We are always open to finding solutions and ensuring a positive experience for all our clients.Sincerely,Shamrock Chimney

Response from Shamrock Chimney: Thank you for bringing your concerns to our attention. We take all customer feedback seriously and strive to provide the best possible service for every client. After thoroughly reviewing the details of your complaint and investigating the situation, we respectfully disagree with the claims made. At Shamrock Chimney, our technicians follow strict protocols to ensure safety, quality, and customer satisfaction. In this case, our records show that the work was completed according to industry standards and was in alignment with the agreed-upon terms. Our team was transparent throughout the process, and we provided all necessary information before, during, and after the service. We regret that our service did not meet your expectations and would like to offer further communication to resolve any misunderstandings or provide additional clarification. We value our customers and are committed to maintaining a high standard of professionalism in all that we do. Please feel free to reach out directly if you would like to discuss this matter further. We are always open to finding solutions and ensuring a positive experience for all our clients. Sincerely, Shamrock Chimney