Window Coverings
Hunter Douglas, Inc.Headquarters
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Reviews
5 Customer Reviews
Review from Rejep K
1 star09/24/2024
I am writing to express my extreme disappointment with the handling of my recent order placed through ******* ************** When I initially placed the order, I was assured a 4-week delivery timeline, which then extended to 8 weeks. Now, there has been yet another delay due to a global inventory shortage. This ongoing issue is completely unacceptable, especially given the consistent unmet expectations and lack of timely communication.What adds to the frustration is the fact that no oneneither the dealer nor Hunter Douglasseems willing to take responsibility for the delay or offer any sort of compensation. This is highly unprofessional and not what I expected from a company of your ********** a result, I will no longer be using Hunter Douglas products or services in the future, nor will I recommend them to others. This is strictly a business decision, as the repeated delays have caused significant frustration and inconvenience.I hope this feedback will be taken seriously to avoid further dissatisfaction with other customers.
Hunter Douglas, Inc. Response
09/25/2024
We apologize for the delay in producing your order. We have had some backorder fabrics, and will produce your order as soon as the stock arrives.Review from pushpa S
1 star09/10/2024
They never solve the problem. We spend so much money on drapery. What to do next. Sales lady hard to deal. Please help us to solve the problem. She never put the contract on letter heat on company, just note paper.Hunter Douglas, Inc. Response
09/11/2024
This is not a Hunter Douglas product. You will need to reach out to the original dealer that you purchased your product from.Review from Julie W
1 star06/26/2023
In 2019, I bought blinds for my entire house, all Hunter Douglas. Two of the blinds I purchased were Powerview, these blinds cannot be reached by either my husband or myself. The remote no longer worked, so I replaced the battery in the stone. After replacing the battery in the stone, they still did not go up and down. I call ** ****** the company I purchased them through, who referred me to Custom Decorating, who referred me to Powerview ************* , who referred me to Hunter Douglas, who referred me to JCP, who referred me to ******************* All of these people want me to climb 10 feet disconnect a blind, find a number just so they can help me. We cant do that, or we would have already changed the battery in the blind. I cant get anyone out here to even look at them. My husband wants me to go to ********** and just replace the blind with a manual one, that will have to have a long cord. I have spent over 3 hours just on the phone trying to resolve this problem.Hunter Douglas, Inc. Response
06/27/2023
I apologize for the frustration. It does sound like the batteries in the shades need to be changed. Hunter Douglas doesn't offer repair or installation services directly. Since you purchased through JCP you will need to work with another local dealer to see if they can assist you with changing the batteries. You can use the link below to locate a dealer. *****************************************************************************Review from Ralph F
1 star05/18/2023
we had a living room blind installed by Beauitful Windows by ******* 8/20/15, the spring snapped and had repaired 2/15/20.some problem happen 4/23 got no response from *******,called Hunter-Douglas number of times e/mailed a number of times with no results. Hunter -Douglas srvice **** seems to ignore all calls and e/mails for the last past 3 weeks.....i think Hunter-Douglas should stand by their products!!!! and not ignore customers complaintHunter Douglas, Inc. Response
05/19/2023
I was able to locate case 23A7060133, and you should have a response in your email as of today 5/19/2023. Thank you!Review from Rachel K
1 star01/04/2023
I absolutely am beyond frustrated with my top down bottom up blinds. I have a few different styles throughout my home and am dissatisfied with all 3 types. We purchased 5 years ago and spent thousands. They dont work and are always crooked. Some of them wont even go up or stay up anymore ughhhh. *** tried the key and am frustrated.
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