Reviews

TERRIBLE SERVICE! I definitely cant recommend them - heres why:- take measurements incorrectly - forget bringing some parts for installation - come to your place outside of the scheduled time when nobody is home - have to reschedule at least 3-4 times because of the above Given all of that, expect about a year before what you ordered is installed. Oh yes one more thing: unresponsive customer service. They should be out out of business If there was a no-star rating, thats what I would go for.

Hi Max,I am terribly sorry to hear about the issues you experienced - please know, this is not typical, and I'd love the opportunity to review this with you. At your convenience, please feel free to reach out to me at ************************************** I look forward to working with you, and making this right.

I cannot give this company a review or even a single star. Their customer support is terrible, and their follow-through is just as awful. My clients have paid twice to have their electric blinds installed in the great room, and we continue to encounter problems. Ninety percent of the time, the blinds wont raise at all or only go up partially. I have called for service, but I have received no follow-up! I would not recommend using this company.we purchased through the shades store in the **************** in **********, ******* Please do not waste your time or money to purchase from this company!FYI, this is not just one time this happens numerous times throughout the year!

Hi ********,I am so sorry to hear about the issues you're experiencing. Please know, we will work with you to make this right. I see that a client experience manager, ******* reached out to you today to resolve this. If you still need additional support, please reach out to me directly. I can be reached using the information below:Yareidy ****** ************ ************************************** I look forward to having this resolved.

Stay Away from The Shade Store unless you want to be completely FRUSTRATED We have been waiting for the company to resolve too many problems to count for over 4 weeks. Virtually every Shade and Drape came in wrong on a very large order, To accentuate our frustration, the replacements came in wrong and the go-to "customer service" person was essentially unhelpful. For example, our bedroom was without a drape for 4 weeks. We now have one up but it's the wrong size and we have no idea when this and many other items will be resolved. Out of frustration, we sent 2 emails to the president of the company requesting his assistance and we didn't hear back from him. Now what?

Hi ***,I am terribly sorry to hear about the experience you've had here. I see that we have reassigned this to our Client Experience Manager, *****, who has spoken to you and your wife this morning, and are in the process of correcting this all for you. Should you need additional assistance, please do not hesitate to reach out to me directly at **************************************

Buyer beware. I purchased an expensive custom drape for my 3 panel sliding door in my master bedroom. The process was started in April 2024. It's September and I still do not have a drape to the specifications/measurements I ordered and paid for. Twice they sent drapes that were too short. I can't see how any of this is my fault, yet now they're not returning phone calls or emails. There is no excuse for this. Is there no accountability at this company?

Hi *****,I'm so sorry to hear about the issues you've experienced - I see that a new order was placed for the correct sized drapery yesterday, and is in production. Your installation is scheduled for October 24 with an arrival time between 9:30 and 11:30AM. If you have any other questions, or need additional assistance, please do not hesitate to reach out. Kind regards, ***************************

I placed my order in June, with full payment made in mid-July, before moving into my home, hoping to have the shades installed by the time I moved in. Unfortunately, that has not been the case. The experience has been far from satisfactory. Below is a summary of the issues I have encountered: Installation Delays:I was informed that my shades would be installed within three weeks of payment. However, I received the boxes of shades way before installation, leaving my apartment cluttered and looking like a storage facility. When installation finally began, only one person was sent to complete the job, and he stated that it was too large for him alone and left. This led to additional delays as rescheduling became necessary.Incorrect Measurements and Product:During installation, it was discovered that some of the window measurements were incorrect, requiring reordering and more delays. Additionally, I ordered blackout shades for two bedrooms, but to my surprise, the blackout shades were manual, while the rest of the shades were electronic. I ordered all electronic. Furthermore, some shades were either too long or too short for the windows.Frustrating Scheduling:Despite my request for the installation team to return, only once everything was ready to be resolved in one visit, they insists on coming twice or maybe more. Once to fix existing problems and then again to install the remaining shades. I can not continue to take time off to accommodate multiple visits, especially given the long delays and repeated disruptions. Due to these ongoing issues and the lack of trust I now have in this company, I am requesting a full refund and removing all the shades that have already been installed. I no longer wish to proceed with this purchase, as I do not believe the issues will be resolved satisfactorily.I wish there was minus sign

Hi *******,We are so sorry to hear about the issues you've had here -we've asked our regional lead, ********************* to reach out to you directly to resolve this. If you'd like to reach out to her directly, please feel free to do so at *********************************** We look forward to working with you and resolving this! Kind regards, ***************************

Specific Issues:Installation date of July 17: Drapes were installed in the kitchen, but the right-side carrier was incorrect and broken.July 18: I was informed the right carrier was "reordered."August 8: The crew arrived to install the kitchen carrier, but the correct part had not arrived. No updates or scheduling have been initiated since.Installation of drapery in the ********** on August 29: The great room installation still needs to be completed, as your team failed to bring scaffolding despite being reminded three times. No rescheduling has been initiated. It is important to note this issue: your team visited the home > 1 month in advance for measurements because the ceilings are > 20ft, and were well aware of the height. Further, both my designer and I reminded your team no fewer than 3 times before the installation date of August 29th of the height of the ceiling and the need to bring a scaffolding system. On the date the crew arrived, they brought a ladder that was insufficient for installation and abandoned the work. Installation in the ***** Media Room on September 4: Two drapery panels were missing, incorrect carriers were used, and three large holes were drilled into the lacquered walls of my den for installation in the upstairs den/media room. It is very costly to repair lacquered walls because of the labor-intensive nature of the process. Since August, I have received minimal updates from your team despite constant follow-up attempts by both my designer and me. The project has been ongoing since April/May 2024, and despite The Shade Stores assurances of providing a seamless and premium customer experience, as publicly stated, I have encountered logistical failures and a lack of accountability at every turn. I'll be escalating this to the ******************************* and the ***.

Hi ****,I am so sorry to hear about the issues you've experienced. Please know, we will do everything we can to turn this around for you as soon as possible. At your convenience, please feel free to reach out to our regional lead, ********************************* who can assist from here. She can be reached at **************************************** or ************. I will work along with her to ensure this is completed successfully for you. If you have any other questions, please feel free to reach out. Kind regards, ***************************

If I could give minus I would. Worst experience for my client ever! I ordered in June 2023! Still trying to get competed properly. I would never recommend or use them ever!! They will send 1 installer to install 12' valance, which had to be remade as it was too small. They schedule technician then come 1 hr for a 4 hr job. I have been waiting here for 3 hrs and they just came and I have 1 hr until I must leave. Valances too short, some valances material wrinkled and had to be remade, twice. I am here as we speak as they again try to hang valance and drapes too long. They will not finish as there are several to remake. If they complete properly I will add to review the corrections. I do not have the time to keep coming for no results for OVER a year!******* ***** Designer ********** N.C.

Hi *******,I am so sorry to hear about the issues you're experiencing, and would love to ensure this gets turned around. At your convenience, please feel free to reach out to me at ************************************** I look forward to working with you.