Reviews

Zero stars! They charge your credit card immediately. Weeks later, you find out from calling them that the items are back ordered... or not even available!!!!Do not buy from them!

Thank you for the feedback and were sorry to hear about this clients experience. We are unable to fully assess the situation due to insufficient information regarding the specific details of the purchase, including where or how it was made. While we regret the inconvenience expressed, we encourage the provision of additional details or an order number so that we can investigate further and address the issue effectively. The client can contact our customer service to open a ticket regarding this matter. We are committed to resolving this issue as promptly as possible.

Order chandelier from ********. ********** had parts broken and missing. Told them I moved and gave new address. They said they would send new parts to complete chandelier. Mailed to my old address anyway. Now they say the send new parts for $550. This is just for a few strands missing. I already paid them $2000 for the light. ******. Never do business with them.

Thank you for bringing this matter to our attention. We have been in contact with the customer regarding their chandelier purchased through ******************************. The requested replacement parts were promptly shipped; however, after dispatch, the customer informed us of a recent change of address. Unfortunately, by the time we were notified, the shipment was already in transit, and we were unable to retrieve ***** part of our process, we rely on customers to verify and ensure the accuracy of shipping details before finalizing their orders. Nonetheless, we are actively working with the customer to find a resolution to this issue.Kind regards, Safavieh Home Client Care Team

I ordered two rugs from the exact same collection. They show as matching perfectly online, however when I received them, there is a VAST difference in coloring and even texture. I have emailed and called and am still waiting for some sort of resolution. The man I spoke with the single time I made human contact was very dismissive and was like "I am not even sure of your end goal, here". He said "it's not really our fault if they are different colors". I shared that I felt differently as there is no warning whatsoever that the rugs ordered with identical style numbers would vary, nor do images online show any difference in coloring. He then shared that Safavieh was using a rug company in the ******* (which is no longer working for obvious reasons) and that they switched to a manufacturer elsewhere. He shared that one of my rugs was from the original location and the other, from the new location. I shared that may be the case, and I get it, but they still really need to match, they are side by side in the same room. He said he'd "escalate" it and I'd hear back. It's been a full week. I have sent and resent tons of images. To say I am frustrated would be the understatement of the year. It's not like these rugs were free- they were incredibly expensive...and I chose to order them directly from Safavieh (paying more) vs a 3rd party retailer so that I wasn't at risk for getting off colored rugs or anything weird. So far- so disappointed.

We appreciate the clients feedback and apologize for any delays in resolving this matter. We remain committed to assisting clients with issues of this nature, and the representative managing this case has been promptly notified of the situation.The specific rug ordered by the client underwent a minor production adjustment that affected its color. The representative made an effort to find a matching replacement rug but was ultimately unable to do so. In response, we are updating the rugs photos to accurately reflect these color variations.We are also aware that the client initiated a charge dispute with their credit card provider, which has since been resolved.While we strive to address client requests efficiently, certain resolutions may require additional time, and we recognize that this matter was not resolved within an ideal timeframe. The client is welcome to reach out to our Safavieh ************** Manager to discuss this issue further and explore alternative resolutions, even though the dispute has already been approved.Again, we apologize for the inconvenience.

Purchased 4 patio chairs for $200 each in 2021. Falling completely apart in two years, and as they don't tell you only a 30 day(!!) warranty. Overpriced garbage by a garbage company who does not stand behind their products. Avoid at all costs!

Thank you for your feedback. We have addressed this issue with the customer. Unfortunately, the customer's order falls outside our warranty coverage.The purchase order for these items was placed in April 2021. Over the course of several years of outdoor use, the product has naturally incurred wear and tear, and environmental factors may have contributed to the issues observed. After a thorough review, we have determined that these issues are not due to defects or manufacturing discrepancies.Given that the product has been in use for approximately 3 years, some level of wear is expected. It is important to note that we, Safavieh, do not provide a manufacturing warranty for this product, and the issues presented extend beyond the coverage provided by our standard 30-day warranty. If coverage such as a protection plan was purchased, the customer can contact the retailer for further details.Please understand that our primary objective is to assist all our customers to the fullest extent possible. However, based on our evaluation, the wicker barstools are showing signs of wear and tear consistent with their age, and the date of purchase places them outside the scope of our warranty coverage. Consequently, we are unable to authorize a replacement or refund, as this request exceeds the 30-day post-purchase warranty period.Thank you for your understanding.Best regards, Safavieh ************** Team

They overprice their ************** wholesale it to other ******************** where you can purchase for less ( i.e Perigold, Target etc)The sales people we came across twice were not knowledgable about their merchandise & trying to force the sale by stalking us in the store Feeling very uncomfortable to deal with them at their Paramus N.J store I also noticed a mold odor in a kitchen drawer unit I bought through Target which I returned In general, they keep calling & texting to push the sale being very innapropriate

Thank you for taking the time to share your feedback. We sincerely apologize for your recent experience with our products and service at our *******, ** store.We strive to offer competitive pricing and high-quality products, and we regret that you found discrepancies in our pricing. We will review our pricing strategy and ensure better alignment within our stores, including our retail partners.It is concerning to hear that our sales team did not meet your expectations and that you felt uncomfortable during your visit. We are committed to providing knowledgeable and respectful service, and we will address this matter with our team to improve our customer interactions.We are also sorry to learn about the issue with the ******* 6 Drawer Storage Unit you purchased through Target. This is the first time we have heard of a mold odor associated with this product, and we are investigating the issue to ensure it does not happen again. Thank you for bringing this to our attention.Additionally, we apologize for any inconvenience caused by our follow-up communications. Your feedback is valuable, and we will review our practices to ensure they are appropriate and respectful of your preferences.Thank you again for bringing these matters to our attention. We appreciate your feedback and hope to have the opportunity to serve you better in the future.Regards, Safavieh ************** Team

DO NOT conduct business with this company! I purchased a Safavieh bed from QVC, it has been 3 years (they claim to have a 5 year warranty), wires are bulging from the side of the bed, there is a v shaped divot/ indentation in the middle edge of the bed and it sinks when laid on. I sent pictures of the bed along with the filed claim, they denied the claim! The letter states that the warranty, all the things that are wrong with the mattress, is what the warranty covers but they refuse to honor that warranty or replace/ refund my money. I called to speak to someone regarding the denied claim and they stated do not contact us again regarding this claim, it is finalized in our system; if you feel the need to move further, contact an attorney but do not call again and promptly hung up on me!I spoke to QVC and they also will not help with this matter because they state there is still a warranty through the manufacturer and I have to deal with them regarding this issue.

The customer's claim has been finalized, and the issues with their mattress are not covered under our 5-year warranty. We have provided detailed information on what the warranty covers. Unfortunately, based on the images and the customer's description, the reported issues do not qualify for coverage. The claim letter represents our final decision, and no exceptions will be made, as communicated to the customer. While we thoroughly review all claims, the problems with this mattress fall outside the scope of the warranty. We apologize for any inconvenience this may cause.Regards, Safavieh ************** Team

I ordered a very expensive mirror. It was delivered incredibly marred and scratched. The corners were not even plumb. I immediately sent photos. I have called and emailed dozens of times and most times ignored. Still no resolution. I feel cheated.

Thank you for bringing this to our attention. Our Safavieh Home Team is in contact with the client. We apologize for any delays in communication. If the client needs further assistance, please contact our **************** Team at **************.

DO NOT BUY. I'm barely out of the "30-Day Return Window" and this is already falling apart. Safavieh and Bed ************* won't do anything since it's outside of the window. Don't buy this brand. I got 3 rugs and ALL 3 are falling apart. I returned the other 2 because it was within the window. Safavieh is a cheap company with poor products. I went with a luxury brand and will continue to do so to avoid cheaply made, disintegrating rugs. Avoid safavieh at all costs! Crappy materials from a crappy company with cheap products. ****** their poor reviews on other sites and all reference the same extremely low quality. Save yourself the time and money, this company makes *horrible* quality products. (Safavieh isn't allowing any negative reviews to be made on their website, so reviews must be made via 3rd party sites and through the BBB.)

We appreciate the feedback regarding this product. The customer's warranty for this rug has expired and they have been notified through a support ticket on March 29th 2024. Regarding the rug in question, which is crafted from 100% wool, shedding is a common occurrence. Additionally, it's important to note that the rug is hand-knotted and therefore not recommended to be placed in high-traffic areas as it may cause much damage. As the 30-day window for returns has lapsed, we are unable to comment on the wear and tear of the rug beyond this period. Customers are granted 30 days to return products through their original point of purchase, as per our policy. Please note that Safavieh does not offer extended warranties on our products, nor can we accept returns after the initial 30-day delivery period, especially for items purchased through online retailers. Upon receipt of the product, customers have ************************************ damages, and we cannot assume liability for any concerns reported after this inspection period has expired. Unfortunately, we are unable to accommodate a return or replacement in this instance due to our established policies. We sincerely apologize for any inconvenience this may cause.Warm regards, Safavieh ************** Team

I want to post this about Safaieh so other customers are aware. This is the worst company. I ordered expensive chairs and there was no indication that they were dwarf chairs. The legs were less than 12 tall. They looked like childrens furniture. I called and they authorized a return but I have to pay shipping cost. Well the lowest shipping youre I received was $325.00. On a ******** order. This is outrageous. I even inquired about dropping it off at a retail location of theirs. They said no. I even tried to drive it to the distribution warehouse and they said they wont take it. It is my goal to post this on as many sites as possible so others arent scammed like I was.

Thank you for bringing this matter to our attention. Upon examining the chairs and the customer's order, it appears that the dimensions of the chairs are indeed stated on our website. Specifically, the dimensions are accurately listed as 26 inches in overall height. The chair's design is intentionally crafted to have a shorter height, and we make sure to display all dimensions to inform customers prior to purchase.In the event that a customer is dissatisfied with the product and wishes to return it, they are responsible for covering shipping fees if the item is not damaged or defective. Returns cannot be accepted if items are dropped off at a Safavieh Retail Store or Safavieh Warehouse after being ordered online. It's imperative to obtain a Return Merchandise Authorization (RMA) for all returns. All necessary information regarding our shipping and returns policy can be found on our website.We adhere strictly to our policies and cannot make any exceptions. We apologize for the inconvenience. Warm Regards, Safavieh Home Team