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Initial Complaint
01/27/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
PepsiCO informed us and changed our account status to COA on 2025-01-08 for outstanding payment issues from 2022 and 2023. The payments in question was one from 2023-10-26 for $802.13 invoice. This was paid by *****'s in the amount of $729.97 due to a credit that was also applied to this payment of $72.15. The other payment issue was from a credit Pepsi provided on 2022/11/10 for $133.59. They could not find this invoice in their system and we took the credit. I provided them both invoices in question as well as the payment stub that was paid to them for the $729.97. After telling me my account was good to go, they have not served my stores for two weeks. After I called again to complain, they said someone in AR misapplied thsoe payments and it got screwed up again and I had to wait 7-10 days to get it corrected. Today, 2025/01/24 they sent me a statement saying i Owe them $9,935.16 in outstanding payments due. Again I showed them where payments were made for $4,483.38 on 2025/01/14 and $3,613.65 on 2025/01/21. We are on 7 days terms and another check will be issued on 2025/01/28 for $2,537.05. According to their spreadsheet that they provided these payments would result in them actually owing me an mount of $1,088.98. PepsiCo is refusing to serve my stores and refusing to pay me the money they owe to me.
Business response
01/31/2025
A representative with PepsiCo Consumer Experience has been in contact with *** *********** PepsiCo's ****************************** is working diligently to restore this account back to its previous status.
Initial Complaint
01/13/2025
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
1/10/25 I would like for PepsiCo who is the owner of super stacker ************ chips to email me a $5 coupon. See the attached picture of the chips I purchased-and when I opened the can of chips. The chip can is barely half full with chips that I paid full price for. This is totally unfair to consumers especially, if your a disabled veteran like myself and grocery shops like once a month. PepsiCo needs to fill the chip can to the top and not continue to cheat customers. Im also sharing this with the *****
Business response
01/21/2025
Super Stack Chili & Lime Potato Crisps are not a PepsiCo product. A representative with PepsiCo Consumer Experience has reached out to the consumer directly to provide contact information for the product's manufacturer, ***********************.
Customer response
01/21/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
PEPSICO IS THE DISTRIBUTER OF THE SUPER STACK CHIPS AND SHLOULD EMAIL ME A $5 COUPON TO GET DORITOS/GATORADE/POPCORN/CHEETOS/PREZELS/FUNYUNS OR SUPER STACKS CHIPS CHIPS ETC. THANKS

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *******

Business response
02/03/2025
A representative with PepsiCo Consumer Experience has contacted ****** to provide the correct manufacturing company's contact information. Additionally, a goodwill gesture has been mailed which should arrive in about ***** business days.
Customer response
02/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** *******
Thanks BBB ******** from PepsiCo stating in an email to me that I would receive a coupon by mail to my address which I gave her.
Initial Complaint
11/21/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I own a convenience store and Pepsi delivers soda. Our ***resentative told us we had been overcharged (in the wrong price bracket) for a year but theres nothing he can do about it. They also will not provide a list of wholesale pricing for the products we purchase. I have multiple emails with no response or telling me to contact someone I already contacted. They keep changing how many weeks between our delivery causing our small business to be out of product for weeks and driving our sales down while trying to make it so our one store wont need a *** like they did with frito which we now have to order online after 30 years of having a ***resentative come to the store.
Business response
12/06/2024
A representative with PepsiCo Consumer Experience has confirmation that our sales team has contacted ***** **** to work on a resolution.
Customer response
12/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

We did not resolve the issue with being overcharged last year in that we had the correct amount of shelves for the higher tier and still were charged for lower tier pricing for the year 2023. They also did not make our delivery every two weeks. It is still at every four weeks and they cannot change that until January so they say.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ****

Business response
12/19/2024
Good afternoon,

Im reaching out from PepsiCo Consumer Experience regarding a BBB complaint (Complaint ID: ********* were having trouble resolving. The complaint came in from a customer, not a consumer and we have confirmed with their Sales District Leader that they met and seemingly resolved the issues and the customer was satisfied. However, they rejected our response saying that they were still not satisfied and claims they were not reimbursed for charges they claim to have been overcharged. The Sales District Leader claims they were not overcharged and their payment is accurate for their 2024 contract but they will discuss future charges/payment. Please see below from the Sales District Leader:

I was able to connect with the customer to resolve the issue. I also provided them with resources they needed, and next steps for getting on the frequency (in delivery) that they feel is necessary. We talked everything through, and we are on a clear path forward.

The customer was not overcharged, and I shared that with them, and they were accepting of it. They were charged the correct amount for the contract that they signed for the year.

We planned to meet to discuss a potential new space/price contract for this upcoming year (2025), but as of the entirety of 2024 their payment is accurate for their contract.

I worked through that with the customer and they were satisfied.

Given what we have attempted to do on our end, is it possible or you to close out the complaint as resolved?

Thanks in advance for your help!

******** ******* ********* ******* ********** *********** ******** ********** * *************************************************************************************************************************************************************************************************************************************
Customer response
12/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** ****
Initial Complaint
11/07/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased 2 12 packs of Pepsi and both were flat. I reached out to Pepsi and was told I would get 2 coupons. That was cool but I got coupons for a single can of soda!? That is no where near what the cost of my 12 packs were. ****** is who emailed me but I cant respond to the email. My reference number was ********
Business response
11/08/2024
A representative with PepsiCo Consumer Experience has sent *** ******* an email and additional compensation has been mailed.
Customer response
11/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved as long as the coupons arrive as they have not yet.

Sincerely,

***** *******
Initial Complaint
10/31/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Purchased a box of Quaker Harvest Crunch 1.4kg. Submitted request for reimbursement die to salmonella recall. Took 2 followup emails and they finally sent coupons: 2 coupons for a free Quaker, ********, or Pearl ******* company product up to $6.99 value. Not acceptable as I don't purchase any of those products, which leaves me with the only option of buying 2 boxes of 475g Harvest Crunch. So in essence, I paid for 1.4kg, but only receive 950g of cereal. Not acceptable, especially since my last email and phone call with them, I told them I would not accept anything but a coupon for a replacement 1.4kg box, or a monetary refund. They assured me that they understood, then did something else. It's not about the money, but the principle here - I expect fair compensation for their error.
Business response
10/31/2024
A representative with PepsiCo Consumer Experience has spoken with *** ******* and a goodwill gesture has been mailed.
Customer response
11/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* *******
Initial Complaint
10/22/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Ordered multiple items from the Gatorade (Pepsico) website and spend above a certain threshold to qualify myself for a specific promotion being offered. ******** shipped my order incomplete without some of the items I ordered as well as the promotional items. Gatorade is refusing to ship the remainder of my order and I have spent nearly a month with the customer service to no resolution.
Business response
10/24/2024
A representative with PepsiCo Consumer Experience has confirmed with the fulfiment team that ** ***** order has been expedited and shipped today. The team apologizes for the delay and thanks *** *** for his patience and loyalty to Gatorade.
Customer response
10/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* ***
Initial Complaint
10/14/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
In December 2023, *********** issued a recall of many of their granola products, including Quaker Simply Granola cereal, of which I had 2 full boxes. They offered a refund via on-line submission. I submitted my request and received a confirmation email on 12/29/2023. The email said I would receive compensation by mail in 6-8 weeks.After not hearing for almost 4 months, I sent them a follow-up email on 4/22/2024, and received a response the same day, saying they had problems with their coupon supply and hoped to have them shortly.On 5/14/2024, I received an email stating there was missing information from my claim, namely my name and mailing address. I responded immediately with this information. On 5/15/2024, I received a response thanking me and that my information had been updated.On 7/5/2024, I sent another email stating that I still had not received my refund. I received a response the same day stating that they were currently working to send my compensation as soon as possible.On 8/26/2024, I sent another follow-up email, to which I have not received a response.On 10/4/2024, I sent one last follow-up email and have received a response.
Business response
10/29/2024
A representative with PepsiCo Consumer Experience has spoken with *** ******* and resolved this concern. A goodwill gesture has been mailed to the provided address and should arrive soon. The team sincerely apologizes for the delay and appreciates *** ********* patience and willingness to work with us.
Customer response
10/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*** *******
Initial Complaint
09/06/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased gatorade items thru online account at gatorade.com on August 19th 2024. Thru there website it states that items that are NOT customized will ship within 5 to 7 business days. As of September 5th 2024 items still haven't shipped and no information provided. I have called consumer affairs and they stated that gatorade doesn't have phones. We have had several emails back and forth only and there is still no resolution. I am nervous that my card has been charged and still no products in my possesion
Business response
09/09/2024
A representative with PepsiCo Consumer Experience has spoken with ********************** about his order details and an additional goodwill gesture has been mailed.
Initial Complaint
09/04/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have not worked a particular company for a year bow which I will not name to keep their Information private. Pepsi keeps calling me releasing account and billing information after I have removed my info myself before I left the other company. I have asked them to remover my info several times 7-8 over the past year and just last week they said no problem. This morning 9/3/2024 I was given a call with all of their information again about the billing of the account. When I called pepsi frustrated the lady on the phone said she can't help and told me to call the other business myself or give her the account info. I do not work there so I don't keep the info. She than told me to do it myself and hung up on me. The 2nd time I called I was transfered 4 times with no offer of resolution or given to the escalation department. I will be seeking legal counsel on the matter for harassment. Would like to make it known again I have not worked for this other company for a year now. This is horrible service by a well known company *** neglect for the safety of sensitive business information and finances.
Business response
09/09/2024
A representative with PepsiCo Consumer Experience has emailed *** ********** to learn more about this experience. The team looks forward to his response in order help resolve this concern.
Initial Complaint
08/14/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Quaker recalled its products due to suspected salmonella contamination and agreed to provide reimbursement via *******************************. I filed my claim on 1/10/24 and received an email that said "you will be receiving compensation in the mail in the next 6-8 weeks." The case # was ******. I waited but never received my reimbursement, so I followed up with them in April. They sent me an email saying processing was delayed on 4/26/24. In the email, they also said "coupons" instead of reimbursement/compensation, so I was confused when the promise was swapped with coupons. I again waited patiently but never received anything. I followed up again after a month, and on 5/31/24, they sent me an email that said "ow we are currently working on sending you the compensation via mail as soon as possible." So, I waited yet again, but nothing was mailed to me. I sent them an email on 7/27/24 to follow up, but it was completely ignored. I sent another email on 8/8/24, but I never received any response. At this point, they are simply ignoring. This has gone on for too long, and I need Quaker to show accountability and actually issue me the reimbursement. I also want them to know that I did not simply purchase their products but actually suffered a very severe food poisoning and collapsed at an airport. At that time, I didn't make the connection, but it's no coincidence that I got sick after consuming their granola bars, and my symptoms were consistent with Salmonella infection. It is bad enough that I've suffered this much, and I request Quaker to not put me through any additional suffering through false promises and stonewalling.
Business response
08/20/2024
A representative with PepsiCo Consumer Experience has spoken with ******************** and resolved this concern. A goodwill gesture has been mailed to the provided address and should arrive soon. The team sincerely apologizes for the delay and appreciates ************************ patience and willingness to work with us.
Customer response
08/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. In addition, the way they tended to this case was very diligent and respectful, completely owning their errors. I've never seen a big business/company show compassion/care without any defensiveness or deflection. I am impressed by this business.

Sincerely,

*************************

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