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          Business Profile

          Digital Media

          Townsquare Media, Inc

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Digital Media.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/05/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            They ******* you with constant pressure to sign up, more than a dozen emails, another dozen text, and as many phone calls. But after reading the fine print I decided to opt out, I legally had three days to do so, under Maine law. I did in 36 hours. My $400 was repeatedly told would be returned. Now weeks have passed, and no one even responds or offers an update.

          • Initial Complaint

            06/24/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            The business has not tried to resolve the problem, i have paid them over $1000 for web design services and they have not delivered the promised end goal of a website, I requested a refund for the initial ****** and instead they have an additional ****** pulled from my account on auto pay. I want to terminate any and all contracts with these scam artists and get a full refund.

            Customer response

            07/18/2024

            Better Business Bureau:

            At this time, I have not been contacted by Townsquare Media, Inc regarding complaint ID ********.

            Sincerely,

            *********************

          • Initial Complaint

            01/03/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I signed up for a digital marketing service from Townsquare Media. The cost was $197 a month for 3 months. I was unhappy with their service and did not renew their services. I was charged a 4th time and called to have it stopped and refunded. I was informed everything was all good. I was charged a 5th time. I called to Cancel and for a refund of payments 4 and 5. New charges have stopped but I have not received any refunds. I am told something different every time I speak with them about my refund status.

            Customer response

            01/27/2023

            Better Business Bureau:

            At this time, I have not been contacted by Townsquare Media, Inc regarding complaint ID ********.

            Sincerely,

            *************************

          • Initial Complaint

            12/08/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I Paid $300 for services I didn't receive in time frame they promised. They also left me hanging on 3 occasions when they told me to set a hour aside for appointment, but never called or reached out to reschedule. They refused to give me a refund.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 14

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1 Manhattanville Rd Ste 202

          Purchase, NY 10577-2100

          Visit Website
          (203) 861-0900

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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