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          Business Profile

          Fast Food Restaurants

          McDonald’s

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Fast Food Restaurants.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/18/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            I have emailed McDonalds about an issue at one of their locations 5 plus times and they will not get back to me. I emailed again for a supervisor to call me and was ignored again. McDonald's customer service support needs a lot of work. They do not care about their customers.

            Business response

            10/08/2024

            Thank you for bringing this matter to our attention. In order to address this complaint, we need the exact location of the restaurant the customer visited. Would you be so kind as to request the location for this matter? Thank you.

            Customer response

            10/09/2024

            Here is the exact location and complaint. Hi, I went to the McDonalds on **** ***** **** ********** ** *****. Great staff. Very friendly. 1st my app would not work to give them my code, so I  figured I  would use the receipt. 2nd time out of receipt paper. Would you be so kind as to credit me my points please thank you. MCDONALD'S ****** ****** TUE, 09/17/2024. I could take a picture of my charge on line for proof if you want it.  

            Business response

            10/30/2024

            Susan R****, the supervisor of the Lyell Ave. McDonald's reached out to customer ***** ****** on 10/28/24, leaving him a message.  He called her right back a few minutes later.  She apologized for the receipt issue and offered him a free meal because he lost out on points. James declined the free meal and thanked Susan for calling him back.

            Customer response

            10/30/2024

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  ***** ******Thank you. I am satisfied. I did not decline the free meal and have recently received. Thank you. Great management and staff. Friendly and efficient customer service.  Sincerely, ***** ******

          • Initial Complaint

            04/08/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I always order from this particular McDonald’s store, they always get the orders wrong. So when I go to get a refund from ******** they are hesitant to give me one because they think I’m lying because of how many times I have to request a refund because this McDonald’s location keeps getting my orders wrong. I called the McDonald’s not in an angry tone to ask why I didn’t receive several items from my order and the woman who answered the phone acted like she couldn’t hear me after we were literally just talking she hung up. They are incredibly rude sympathy they didn’t even try to replace my order. This is a thing that always happens with this restaurant.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D

          This business is not BBB Accredited

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          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1450 Lyell Ave

          Rochester, NY 14606-2131

          (585) 254-4840

          Business hours

          5:00 AM - 11:00 PM
          Business Hours
          5:00 AM - 11:00 PM
          5:00 AM - 11:00 PM
          5:00 AM - 11:00 PM
          5:00 AM - 11:00 PM
          5:00 AM - 11:00 PM
          5:00 AM - 11:00 PM
          5:00 AM - 11:00 PM

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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