Complaints

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I leased a vehicle from Bob Johnson Mazda, I traded in a **** on a new ***** and had the plates switched from the **** to the *****. Bob Johnson Mazda title and registrations office registered my new lease to the plates on the vehicle that my wife drives instead of the plates they put on the vehicle, making both of the vehicles we drive registered to the same set of plates. When my registration was ready for renewal I found out what happened. I called Bob Johnson Mazda to see if they could fix it, and I was told the girl that did it no longer works there because of mistakes like this. The girl on the phone told me she doesn't have time to fix it because she is to busy fixing other mistakes the ex-employee had made and I will have to go the the Motor Vehicle office and fix it myself. I have been to three different DMV offices, six or seven visits, on the phone for many hours, late to work because of it, back to the dealership and have not been able to correct the problem yet. I have been paying on two new vehicles and the insurance on them for over 7 months now and neither one has had a proper registration. I have called the owner of Bob Johnson Mazda two times while he was there and left messages because he wouldn't answer and he has not returned my calls.

  Business response

  08/20/2024

  We are very sorry for an inconvenience this has caused and would be more than happy to reimburse the customer for any registration charges that occurred as a direct result of this mistake.

• Initial Complaint

  11/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a 2021 mazda *** through bob johnson mazda in henrietta ny on oct. 10th 2023 with the cosigner of my grandmother lynda plizga. I got approved for a loan through ally and signed everything that same day. For the purchase amount of $26,975. My grandmother had put a deposit down for $3,000. The sales agent had told me(which shows on the contract) my first payment will be due 11/24/2023. About two/three weeks after owning the vehicle, i tried setting up an new account with ally through there app to make an early payment and it showed they couldnt find an account with mine or my grandmothers social security # or my Vin #. I reached out to ally multiple times over the month and 1/2 for them to inform me it is an issue with the dealership. I have reached out with the dealership multiple times as well for them to give me a run around of "we sent the information over wrong and have to resign papers" which we went through with. Didnt resolve issue of still no account that ally can find of me. Bob johnson next said "i have to call ally to do a customer interview to complete my account with ally" but when i called the number provided, ally says i dont have to complete that and there still waiting on dealership to send over further info. For a 3rd attempt i went directly to dealership to figure out whats going on, for him to tell me he reached out to a higher department through ally and states they will have all my information done that day(11/27/23) and ally would call me to finish account the next day 11/28/23. I did not receive a call. I reached out 11/28/23 and spoke with ally financial manager and they cant find an account or any information on my suv or me. I called dealership back and asked to speak with another manager and they took my info down and said once he comes back into office later that day he would call me to figure this out. I have not heard back an am past due on my payment because there is no account through ally to even attempt to make a payment

  Business response

  12/26/2023

  There was an error on the contract, this has been resolved now, and the customer is funded and has already made their second payment on the vehicle. 

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