We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Online Retailer

          RubyLove

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Reviews

          10 word minimum.

          You can use up to 2000 characters

          Before you can leave a review on bbb.org,

          you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

          Add now

          Provide Your Information to Leave a Review

          Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

          All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

          This is automatically determined using your first name and first initial of your last name.
          How would you like to confirm your review?
          This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

          Verify your phone number

          Enter the 6 digit code sent to the phone number ending in undefined

          If you have not received a code within 2 minutes, you can re-send it.

          50 Customer Reviews

          Sort By
          • Date
          • Highest Rating
          • Lowest Rating

          • ALICIA P

            12/03/2024

            ******** company!!!!! I ordered the first period box, order was confirmed and a tracking # was sent. Weeks later I followed up as there was zero activity on the tracking #, no longer needed the product as I put something together on my own, and requested a refund since they did not fulfill the order. They lied and claimed there was a delay in transit, confirmed they would cancel the order and refund me. Instead 2 days later there was finally activity on the tracking # they initially sent. I reached out again as I was supposed to get a refund, not have them actually do their job almost a month later. They refused to refund me after confirming 2x they would. The charge has been disputed with my credit card company and I will never do business with them again. Total incompetence.

          • Crystal P

            09/21/2024

            Followed their exchange policy down to every detail and have been getting the run around on receiving my item. Ive been waiting for three months and when I went to file a dispute with my *********** they told me Im outside of the window. The customer service rep ********** at ****************** appears to be responsive to emails but now Im not realizing that they are just string alongs to buy their company time. Do not purchase from them as they do not hold up their end of the bargain. Im glad I am only out $70 because it could have been worse!

          • Sonya C

            09/17/2024

            It's really too bad there isn't a zero star option. I placed an order on August 9th for all items showing that were showing in stock. I reached out to customer support and got a canned response stating that the delay was due to "a higher volume of orders than anticipated during this season, which has caused a longer-than-normal processing time for your order.". I reached out again on Sept 9th requesting a refund as the items still had not shipped. Another week went by and still the same message - We are so sorry you are dissatisfied, - I've escalated it to the next team. Still no product and no refund until today- I get a shipping notice. I immediately contacted them to cancel the shipment only to be told it was too late and there are no returns. I'm livid.

          • Michele P

            08/21/2024

            Ruby Love charged me $81.16 for an XXS Teen period pack that I didnt order. Im a 1XL. I found out on my credit card statement that they charged me an extra $81.16. I tried to correct the mistake and they will not. They only do exchanges and I have to pay shipping to do that. It has been more than a month since I placed the order and I still havent received anything from them other than a bill. I guess this is a learning experience. Fool me once Ruby Love shame on you. You wont get a chance to fool me twice. I hope this review will help stop Ruby Love from doing this to others.

          • Carrie D

            07/30/2024

            I placed an order on May 27th- received immediate conflicting shipping information. Have emailed numerous times for status and they cannot provide an ETA for shipping, at one point stating that the delay was due to "a higher volume of orders than anticipated during this season, which has caused a longer-than-normal processing time for your order.". They have passed off my request for cancellation and a refund to the next escalation level with no response of use, despite my numerous inquiries. The items I purchased are still for sale on their website, so it does not seem to be a stock issue unless they are selling items they do not have. I have initiated a charge back with my credit card company at this point. I do not recommend anyone order from this company as they will charge you immediately, but do not appear to have the intention of fulfilling your order.

          • Aletha F

            07/30/2024

            I needed to return items for exchange because they did not fit. Their system did not allow me to do a return online and the customer service representative told me I needed to mail my items back myself and include, in my own writing, what was being returned. Every time I contacted customer service, I was always told my issue was being escalated, but was never contacted about resolution. Despite paying $17 to return $200 worth of items, they have conveniently never received my return for exchange. I am assuming that I have just thrown away $200+ after more than 5 weeks of trying.

          • Jenifer P

            07/20/2024

            If I could give zero stars I would. TERRIBLE customer service. Save yourself the trouble and stay away from RubyLove. It was taking three months to get my order so I requested cancellation. RubyLove's email response is their default "sorry for the delay" but they do nothing about it. Then four months after I placed the order we received the package. I sent an email telling them that I cancelled and their response was for me to open a return for store credit. You won't get anywhere with RubyLove. Don't bother.

          • Kristy S

            07/10/2024

            If there was an option for no starts that would be ideal. Horrible ***************** Have been waiting months for a back ordered item. Disputed with my cc company and they do try to resolve by sending me the wrong sized item. Now again still no resolution. The product is wonderful, but customer service and ability to receive correct order is not acceptable.

          • JoAnna J

            07/09/2024

            I never received my order and every time I sent an email inquiring about the order, I got a response saying they are sorry for the delay. I have since asked for a refund and to just cancel my order as it has been 7 weeks from my original order. They now say they will escalate my request and I should hear from someone soon--this has gone on for two weeks. I called my credit card and disputed the charge. I hate to have to write this review but don't want others to be in my situation. I had ordered a few suits for my daughter years ago when she first started her period and we received the suits no problem. Since she had outgrown them, I just wanted a few more. I do not know what has happened to this company, but I believe they are now just a scam. Do NOT order from them!

          • Cassie C

            07/09/2024

            I purchased a ***** bathing suit bottom and then an additional ***** for overnight shipping so my daughter could have it in time. 5 days later, it arrived. I emailed them upset about this and they told me its actually overnight only after it reaches the warehouse so its really more like 2-3 day shipping. This information was not provided when choosing a shipping option on the website. There is no way I would have ordered, knowing that. I have been emailing them for a month now asking for a resolution to this. The only response I am getting is that they have escalated my case. If they have to keep escalating my case to high priority, and STILL not have availability to help me after an entire month, I can only assume they have a LOT of upset customers to deal with ahead of me.

          Customer Review Rating

          1.02/5

          Average of 50 Customer Reviews

          Contact Information

          PO Box 3075

          S Farmingdale, NY 11735-0668

          Visit Website
          (516) 654-2020

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 9

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.